Nortel m3900 series User Manual

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Page 1 Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide Release: SE11 Document Revision: 09.01 www.nortel.com NN42200-110...
Page 2 While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are subject to change without notice.
Page 3: Table Of Contents
Interactions 19 Data schema 19 Password reset 19 Desktop directory number download 20 Limitations and restrictions 20 Interactions 20 Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 4 Key-based Access Expansion Module (KBA) and Display-based Access Expansion Module (DBA) 55 Compatible features 55 M3905 ACD telephone M3905 feature description 57 Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 5 Open the Personal Directory PC Utility 91 Select a Personal Directory PC Utility port 92 The Personal Directory PC Utility interface 92 Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 6 Accessory environmental information 140 Meridian External Alerter and Recording Interface 140 Accessory Connection Module 141 Safety and electromagnetic compatibility 141 Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 7: New In This Release
New in this release The following sections detail what’s new in Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide, NN42200-110 for Release 11 (SE11): • “Feature changes” (page 7) • “Other changes” (page 7) Feature changes There are no feature changes in this document.
Page 9: About This Document
About this document Purpose and audience This guide provides feature, expansion module, and specification information for the M3900 Series Meridian digital telephones. The intended audience is administrative, and installation personnel. Structure This document contains the following sections: • “M3900 series general description” (page 11) - provides an overview of the M3900 series Meridian digital telephones.
Page 10 • “Terminology” (page 143) - contains acronyms and abbreviations of terms used in this document. Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 11: M3900 Series General Description
M3900 sets communicate with the Meridian SL-100 switch through digital transmission over standard twisted-pair wiring. The five models of the M3900 series telephones include the M3901, M3902, M3903, M3904, and M3905. Each of the M3900 sets have specific characteristics and support features using the following keys: •...
Page 12: Minimum Eipe Load Requirements
• phone status like on-hook, off-hook, or on a call • options list, directory/log, or applications usage indication Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 13: Release 3 Enhancements
1.5 sec. = 6-sec. delay.) This feature is supported when using the Release 3 PC utility, NTMN82AB or later. Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 14: Call Forward Enhancement
For dialing strings greater than 24 characters, the number automatically wraps to the second line. Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 15: Secondary Dn Dialing With Directories
Press the Dir/Log key or the Callers or Redial List and select the entry. Press the dial soft key. Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 16: Password Clear
Password clear Administrators can clear and reset the Directory/Call Log password. Turn off the password by using Password Clear. Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 17: Full Icon Support
M3900 Release 3 firmware and MSL15 software introduce two new options: RDLL (Redial List) and CLLG (Call Log.) For detailed examples of adding the M3900 sets using SERVORD, refer to Nortel Communication Server 2100 Service Order Reference — Commercial Systems, (NN42100-103).
Page 18: M3900/Expec Firmware Manager (Mefm)
The handset is off-hook and its audio paths are on. Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008...
Page 19: Interactions
GLISTEN feature with the options key. Data schema Table IVDINV has set refinements added with GLISTEN as a boolean field. Refer to Nortel Communication Server 2100 Configuration — Commercial Systems Data Schema Reference, NN42100-504 for more information. Password reset The M3903, M3904, and M3905 sets provide password reset capability to directories that can be password protected.
Page 20: Desktop Directory Number Download
A set that has at least one KBA cannot have a DBA and vice versa. Interactions The analog terminal adapter (ATA) functions with the M3900 sets. Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 21: Data Schema
Desktop directory number download 21 Data schema Refer to Nortel Communication Server 2100 Configuration — Commercial Systems Data Schema Reference, NN42100-504 for more information. Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008...
Page 22 22 M3900 series general description Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 23: Feature Keys
This chapter describes the look and functions of the feature keys. Fixed feature keys The M3900 Series Meridian Digital Telephone sets have feature keys that are pre-labeled with the assigned feature. These keys appear on the telephone with text or icon labels. Telephone icon key labels are available in specific markets.
Page 24 Call Supervisor (M3905 only) Copy Directory/Log Dir/Log (M3905 only) Display Queue (M3905 only)* DN line Emergency (M3905 only) Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 25 Icon label Feature Key (M3901 only) Goodbye Handsfree Headset Hold InCalls (M3905 only) Make Busy (M3905 only) Message Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 26 Feature key text and icon labels (cont’d.) Feature Key Text label Icon label Mute Navigation Not Ready (M3905 only) Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 27 Feature key text and icon labels (cont’d.) Feature Key Text label Icon label Observe Agent (M3905 only)* Options Quit Shift Transfer (M3902) Volume Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 29: Feature Codes And Abbreviations
CFDVarTimr CFD Variable Timer CFTOD CFTOD CFTOD CALL Forward Time of Day CFUIF CFUIF CFUIF Separate Keylist CFUIF Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 30 FxXfer FastXfer Fast Transfer GIAC GIAC GIAC Group Intercom All Calls GplCom GpIntercom Group Intercom IntCom Intercom Intercom Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 31 Selective Call Forward SpCall SpCallUser Speed Calling SCMP SerCmp SeriesCmp Series Completion SCRJ SCRJct SelReject Selective Call Rejection Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 33: M3901 Telephone Set
• the five feature key numbers Figure 1 "M3901 telephone set" (page 34) shows the M3901 set. Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 34: Feature Card
The feature card enumerates the set directory and indicates the key sequence for feature activation. Figure 2 "Feature card example" (page shows an example of the feature card. Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 35: Message Waiting And Call Status Indicator (Mwi)
DN by taking the handset off-hook or by pressing the Line key. The DN must be assigned to key 1. Goodbye key Use the Goodbye key to terminate an active call. Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 36: Hold Key
M3901 key conﬁguration Table 5 "M3901 key configuration" (page 36) shows the M3901 set key configurations. Nortel does not support the M3901 as a Call Center DN. The M3901 telephone firmware controls the Volume Control Bar, the Hold, and Goodbye keys.
Page 37: M3902 Telephone Set
One accessory port. Handsfree calling option with LED. Figure 3 "M3902 telephone set" (page 38) shows the M3902 telephone set. Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 38: Message Waiting Indicator (Mwi)
If the set is ringing when someone is leaving a message, the LED flashes until the set stops ringing. Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008...
Page 39: Display
Left - indicates there is more data to display. Right - indicates there is more data to display. Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 40: Keys
German, Swedish, Norwegian, Finnish, Italian, Brazilian Portuguese, and Japanese • Change Feature Keym Label - change the feature labels from the default value Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 41 When in mute mode, the mute indicator flashes. To turn the voice transmit path on again, press the Mute key a second time. Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008...
Page 42: Compatible Features
Message, it does not have to be datafilled as such. A SERVORD message shows that Message is the recommended feature for this key. In order to access voice mail without a message waiting, Nortel recommends assigning Message to key 1 and Autodial to the Message key (key 6).
Page 43: M3903 Enhanced Telephone
Handsfree calling with LED. Three-line x 24-character display area. Call log (including Redial List). On-hook dialing. Two accessory ports. Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 44 Labeled as second Line/Feature (shown as 5001). Key 3 Labeled as Prime DN, accessed by using the Shift key (shown as 5000). Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 45: Message Waiting And Call Status Indicator (Mwi)
The 24-character display line shows the context sensitive soft key labels. Each feature label is up to seven characters. Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 46: Keys
Group Listening Control - activate and deactivate group listening You cannot assign the Options key to a DN or feature key. Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 47 Take the handset off-hook or use options mode to switch back to the indicator handset/headset at any time during the call. Refer to Nortel Communication Server 2100 Service Order Reference — Commercial Systems, NN42100-103 for Group Listen functionality.
Page 48: Compatible Features
M3903 set. There are no definitions for these keys. Local set feature displays date and time when the terminal is idle. Compatible features Refer to Nortel Communication Server 2100 Service Order Reference — Commercial Systems, NN42100-103. Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard...
Page 49: M3904 Professional Telephone
Copy and quit keys for applications and features. Handsfree calling with LED. Five-line x 24-character display. Personal directory. Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 50 Labeled as key 3; line or feature (shown as Sue). Key 4 Labeled as key 4; line or feature (shown as Jill). Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 51: Message Waiting Indicator (Mwi)
LED flashes until the set stops ringing. Info line The Info display line is 24 characters long. It displays information like time and date. Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 52: Text Line
Use the navigation keys to scroll through the options mode list. Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 53 This feature requires a lamp-type accessory to be connected to the headset port of the terminal, which is signaled by the terminal while a call Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008...
Page 54 SERVORD commands. Although it is permanently labeled as message, it does not have to be datafilled as such. In order to access voice mail without a message waiting, Nortel recommends assigning Message to Key 1 and Autodial to the message key (Key 17.) The Autodial key should be programmed with the voice mail system DN.
Page 55: Key-Based Access Expansion Module (Kba) And Display-Based Access Expansion Module (Dba)
The M3904 set supports two KBAs or one DBA. Refer to “Hardware options” (page 65) for more information. Compatible features Refer to Nortel Communication Server 2100 Service Order Reference — Commercial Systems, NN42100-103. Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright ©...
Page 56 56 M3904 professional telephone Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 57: M3905 Acd Telephone
Refined Corporate Directory search using the Resume key appearing on the List View, Card View, and No Matches Found screens. Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 58: M3900 Series Meridian Digital Telephones User Guide
Above Key 5; line, feature, or application (shown as Apps). Key 7 Above Key 6; line or feature; default is Dir/Log. Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 59: Message Waiting Indicator (Mwi)
If simultaneously the set is ringing and a message is left, the LED flashes until the set stops ringing. Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008...
Page 60: Handset (Optional)
Screen Contrast - adjust the contrast on the LCD. • Volume Adjustment - adjust the default volume level on the ringer, buzzer, speaker, and handset. Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 61 A user can return to the call that is on hold by pressing the Line key for which the call is on hold. Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008...
Page 62 Key 17 is called the Message key, but it is not restricted to that feature. This key appears with the context-sensitive soft keys. In order to access voice mail without a message waiting, Nortel Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard...
Page 63: Key-Based Access Expansion Module (Kba) And Dba Support
Key-based access expansion module (KBA) and DBA support The M3905 set supports one or two key-based KBAs or one DBA. Compatible features Refer to Nortel Communication Server 2100 Service Order Reference — Commercial Systems, NN42100-103. Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard...
Page 65: Hardware Options
Supports connected through Headset Jack Personal Directory PC Utility Supports Supports Full Duplex Handsfree Accessory Release 3 Supports Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 66: Accessory Descriptions
M3904 sets and through the • headset jack on the M3905). Plantronics Polaris The headsets are not offered by Nortel. The Plantronics is available through Plantronics Polaris. The Liberation is available through GN Netcom, Inc. Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard...
Page 67: Meridian External Alerter And Recording Interface (Meari)
MEARI connects to any M3900 set, except the M3901 which has no accessory dock. In order to use the MEARI accessory, the telephone must be equipped with the M3900 series ACM and power supply (purchased separately). The MEARI provides relay contact outputs for both ringing and call status (off-hook condition) for activation of third-party peripheral products such as loud ringers or call-in-progress indicators.
Page 68: Analog Terminal Adapter (Ata)
Figure 7 Accessory Connection Module The M3902 set has one accessory port. The M3903, M3904, and M3905 have two accessory ports. The plug-in cartridge allows the M3900 series sets to use the following accessories: • •...
Page 69: Display-Based Expansion Module (Dba)
It has eight self-labeled keys with the feature labels next to the key. A Page fixed-key allows switching between the Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008...
Page 70 You cannot combine a DBA with a KBA. Figure 9 "DBA expansion module" (page 70) shows the DBA. Figure 9 DBA expansion module Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 71: Personal Directory Pc Utility
The Personal Directory PC Utility supports the following languages: • English (the default) • French • Spanish • German • Danish • Portuguese • Italian Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 72: Telephone Wall Mount Kit
The telephone wall mount bracket kit contains a one-piece wall mount plate that attaches the M3903, M3904, and M3905 telephone to the wall. The wall mount kit is available from your local Nortel representative. The M3901 and M3902 have built-in wall mount brackets.
Page 73: Installation
M3900 series Meridian digital telephones Procedure 6 “Install the M3900 Series Meridian digital telephones” (page explains how to install the M3900 series telephones. The station ringer test is not supported on the M3900 series sets. Procedure 6 Install the M3900 Series Meridian digital telephones...
Page 74: Telephone Positions
Wall mount the telephone Step Action Place the wall-mount bracket against the wall and mark the spot to insert the screws. Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 75: Headset Consideration
Refer to your representative for the latest product bulletin from Nortel recommending headset types for use with the M3900 Series digital telephone.
Page 76: Installing The Acm Into The Footstand
You require a wall transformer to power accessory cartridges. The transformer does not come with the ACM unit. Contact your Nortel representative to order the ACM compatible wall transformer (NTMN80AA). Figure 10 "ACM Module" (page 77) shows the installation of the ACM into the telephone footstand.
Page 77 Analog Terminal Adapter Key-based Expansion Unit Personal Directory PC Utility Meridian External Alerter and (see Recording Interface note) Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 78: Analog Terminal Adapter (Ata)
(500/2500)) to work simultaneously with your M3902, M3903, M3904, or M3905 Meridian Digital Telephone. The M3901 set does not support the ATA. Install the ACM into your M3900 Series set (see Procedure 11 “Install the ATA” (page 78)), before you install your ATA. The ACM provides connection capabilities between the M3902, M3903, M3904, and M3905 telephones and the ATA.
Page 79 CLASS type services are not supported on the attached device. A red LED status light located on the ATA indicates the status of the ATA as follows: Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 80: Meridian External Alerter And Recording Interface (Meari)
There is no need to disconnect the power supply from the telephone prior to insertion or extraction of the MEARI cartridge. Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 82: Loud Ringer Connected To The Meari
MEARI desktop recording device Figure 14 "MEARI desktop voice recording device" (page 83) shows the MEARI desktop voice recording device. Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 83: Meari Call In Progress Indicator
Figure 15 "MEARI call in progress indicator" (page 83) shows the MEARI call in progress indicator. Figure 15 MEARI call in progress indicator Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 84: Remote Voice Recording Using Call Status
AC outlet. Make sure that the MEARI is completely inserted and the release latch is engaged. Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 85: Key-Based Expansion Module Accessory (Kba)
KBA, you also need to order the Key-based Expansion Module Kit 2 (NTMN38BA), which includes the expansion KBA footstand assembly. Figure 17 Key-based Expansion Module Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 86 Figure 8 on page 11). Install the Expansion KBA Footstand (see Procedure 17 “Install an Expansion KBA Footstand Assembly” (page 87)). --End-- Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 87 Modules into the hinges on the combined Single/Expansion KBA Footstand Assembly, and while squeezing the Module Tilt Handles, swing the footstand into the desired position. Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 88: Configure The Meridian Sl-100 For The Kba
KBA_COUNT Number of KBAs. 1 = KBA. 2 = two KBAs. For more SERVORD information, see Nortel Communication Server 2100 Service Order Reference — Commercial Systems, NN42100-103. Display-based Expansion Module Accessory The DBA has eight programmable Line/Feature (self-labeled) keys with three layers.
Page 89: Configure The Meridian Sl-100 For The Dba
Option Key. OPTION Display-based Expansion Module Accessory. For more SERVORD information, see the Nortel Communication Server 2100 Service Order Reference — Commercial Systems, NN42100-103.. Personal Directory PC Utility The Personal Directory PC Utility provides a faster, easier way to create or modify a personal directory.
Page 90 Procedure 20 “Install the Personal Directory PC Utility software” (page describes how to install the Personal Directory PC Utility software. Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 91: Open The Personal Directory Pc Utility
Assuming that drive A is the floppy disk drive. Click on Start. Select Run. Enter a:\setup. Click on OK. The Nortel logo screen appears while the installation utility loads. The Welcome screen appears. Click on Next to continue installation. If you agree to the terms of the Software License Agreement, click Yes.
Page 92: Select A Personal Directory Pc Utility Port
Personal Directory PC Utility interface There are three methods by which users can navigate within the Personal Directory PC Utility window: Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 93: Online Help
Click on Help on the Main Menu bar. Click on Personal Directory Utility Help and select the help topic. --End-- Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 94: Create A Personal Directory
The Personal Directory PC Utility cautions that you are about to replace the existing directory on the PC. Click on Yes to continue. --End-- Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 95: Add Names And Telephone Numbers
Procedure 28 “Delete a character or single digit” (page 96) shows how to delete a character or single digit. Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 96: Cut Or Copy Between Personal Directories
Procedure 31 Cut or copy and paste between Personal Directories Step Action Open two or more Personal Directories. Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 97: Delete A Directory Entry
Export creates a comma-delimited text file. Define a destination for the Personal Directory file. Enter a file name for the directory. Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 98: Program (Download) The Personal Directory
Telephone. The handset does not accompany the M3905. The handset can be added to the M3905 by removing the front plate of the telephone. Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008...
Page 99 Handset option for the M3905 Call Center Telephone 99 ATTENTION Nortel recommends that a system administrator complete this installation. Figure 20 Removal of the hook switch cover There are five tabs and two hidden snaps on the Hook Switch cover.
Page 100: Installation Of The Cradle
Use the Key Extractor Tool with the M3905 Call Center Telephone to remove the programmable keys and replace them with alternate keys customizing your telephone to fit your need. Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 101: Full Duplex Handsfree (Fdhf) Accessory On The M3904
Release 3 or later telephone. A Full Duplex Handsfree compatible version of the M3904 Release 2 telephone is not available. Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 102: Prerequisites
Plug the wall transformer into an electrical outlet (use only the transformer designed for your ACM accessory). The following list shows the transformers Nortel approves for use with the FDHF 110V wall transformer (NTMN80AA) cartridge. Disconnect the telephone line cord from the telephone wall jack.
Page 103: Status Light Indicator
The M3904 must be NTMN34GA or later vintage. If you are replacing an existing M3904 that has handsfree enabled, you do not require a SERVORD change. Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 105: Features Firmware And Software Management
Loads; however, some new feature capabilities are not available until the MSL15 time frame and some require certain XPM releases. Beginning with MSL17 or MSL15 with XPM17, the M3900 series digital telephones must be upgraded to the Release 3 firmware.
Page 106 XPM loads are required for each capability. Customers should make sure that any applicable patches have been applied. The base software for the M3900 series digital telephones on the Meridian SL-100 is MSL11 for Commercial software loads; however, it is MSL12 for Federal software loads.
Page 107: M3900 Telephone Sets And Accessories Minimum Firmware And Release Numbers 107
SL-100 require the minimum firmware releases that Table 29 "M3900 Release 3 minimum firmware releases" (page 108) shows. Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 108: Firmware Download Process Overview
Firmware download process overview The M3900 firmware download process provides information regarding the capability to download new firmware versions to the M3900 series digital telephones. Firmware download provides a way for installed M3900 telephones to be updated to the appropriate firmware release level on the Meridian SL-100.
Page 109: Meridian
Firmware files location Use the Procedure 40 “Download a firmware file” (page 109) to download a firmware file from the Nortel web site and place the downloaded file onto the Meridian SL-100 SLM drive. Procedure 40 Download a ﬁrmware ﬁle...
Page 110 --End-- Procedure 41 “FTP Files onto the Meridian SL-100” (page 111) FTP files onto the Meridian SL-100. Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 111 Nortel Optivity Telephony Manager for Meridian SL-100, 2.0, provides firmware management for the M3900 series digital telephones: M3902, M3903, M3904, and M3905. The firmware download process is executed in Optivity Telephony Manager for Meridian SL-100 using the Expec controller card (NT7D07BA) in the EIPE.
Page 112 Figure 23 "M3900 Firmware Maintenance Main window" (page 113) shows the M3900 Firmware Maintenance main window and toolbar items. Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 113 Provides access to the Log File viewer, Active Jobs Status, and File Server Manager. Help menu Provides help annotations. Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 114 M3900 tools window (see Figure 36 "View current status of any upgrades from the Tools Menu" (page 129)). Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 115 M3900 firmware download process The M3902, M3903, M3904, and M3905 sets can be upgraded to the latest firmware available. The Expec in the EIPE does the firmware upgrade process. The Nortel Optivity Telephony Manager for Meridian SL-100, 2.0 server coordinates and logs this process.
Page 116 Click the Select Expec button in the M3900 Firmware Maintenance Main Window (see Figure 25 "M3900 Firmware Maintenance Main window Select Expec" (page 117)). Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 117 Click the Expecs that contain the set(s) you want to upgrade (see Figure 26 "Select Expecs" (page 118)). Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 118 Click the Get Sets button (see Figure 27 "M3900 Firmware Maintenance Main Window Get Set button" (page 119)). Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 119 Highlight all of the sets that you want to upgrade. To select multiple sets of the same type, use the shift key. Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 120 Firmware button. If you wish to schedule a firmware download, click Schedule Firmware Download and go to Procedure 43 “Schedule a firmware download” (page 127). Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 121 122)), such as "M3905 20 20 18". TIP: This job title becomes part of the log file name; include the LEN if possible. Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 122 (FTP) IP address, File server port, default path, user name and password. If this is the first time you have upgraded a Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008...
Page 123 "M3905V63" shown in Figure 32 "Firmware Download Job Definition window Firmware Files" (page 124). Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 124 Firmware Download Job Definition window Firmware Files Click on OK to begin the firmware download. The process has now begun. Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 125 • Remove Completed Jobs button - Clicking on this button removes the completed jobs from the list. Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 126 Active Job Status window Download Successful TIP: Log files are stored as "job title+date.txt" in the c:\OTM-MSL\logs folder. --End-- Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 127 This is not applicable to Event Log archiving tasks, which are always allowed to run to completion. Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 128 You can also view the Log Files for completed jobs (see Figure 36 "View current status of any upgrades from the Tools Menu" (page 129)). Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 129 Firmware download process overview 129 Figure 36 View current status of any upgrades from the Tools Menu Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 130 SL-100 to Expec Ram with the Add Load button (see Figure 39 "Downloading firmware to Expecs using Add Load button" (page 131)). Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 131 TIP: If there are firmware files in RAM, they must be removed with the Delete load button. This can cause upgrade failures. Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 132 1. Sessions Reserved -> 2 Sessions Active -> 0 - USERNAME: admin DEFAULTDIR: /SFDEV ACTIVE SESSIONS: 0 ABSOLUTEPATHNAME: yes COMMAND TIMEOUT: forever Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 133: M3900/Expec Firmware Manager
Client Sessions • maintain client profile information in the database • manage connections to the EXPECs Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 134 • Encryption - encryption will be used for passwords and other confidential information stored on the server. Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 135 • view log report • view scheduled job list • view active job list /status • display error Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 136 (returned to service) before the new load takes effect on that IPE. Integrated Element Management Systems (IEMS) For information about configuration management in Nortel Integrated EMS, please refer to Integrated EMS Configuration Management, , NN10330-511. M3900 firmware maintenance MEFM provides load management and load maintenance for the M3900 sets.
Page 137 • minimum of 300 MB hard drive space available • a network connection to EXPEC/M3900 Firmware Manager client Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 138 Microsoft Internet Explorer 4.0 or above Software Microsoft Internet Explorer 4.0 or above, or Netscape Navigator Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 139: Environmental, Power, And Safety Considerations
Environmental, power, and safety considerations Purpose This chapter addresses the following considerations for the M3900 Series Meridian Digital Telephones: • temperature and humidity • power consumption • line engineering • accessory environmental information • safety and electromagnetic compatibility Temperature and humidity Table 31 "Temperature and humidity"...
Page 140: Line Engineering
1.5 ma on the M3905 using switch mode power supply. Line engineering M3900 Series Meridian Digital Telephones use twisted pair wiring on transmission lines. The maximum acceptable loop length is 1067 m. (3500 ft.), assuming 24 AWG (0.5 mm) standard twisted wire with no bridge taps.
Page 141: Accessory Connection Module
53 mbar of water vapor pressure. Safety and electromagnetic compatibility The M3900 series digital telephones have been tested and found to comply with the Safety and Electromagnetic Compatibility (EMC) standards shown in Table 35 "Safety and Electromagnetic Compatibility standards"...
Page 142: Nortel Communication Server
AS 3260, TS001, TA-1302 Safety (Australia). EMKO-TSE (74-SEC) 203/92 Nordic Deviations to EN 60950. BABT Safety (UK). JATE Safety (Japan). Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 143 Asynchronous Data Option AEMK Answer Emergency Automatic Level Control ACD Agent Status Lamp Analog Terminal Adapter Automatic Dialing Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 144 CFTOD Call Forward Time of Day Call Forward Universal Call Forward Command Interpreter Controlled Interflow Calling Line Identify Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 145 Call Transfer CWD Key Call Waiting Transfer DASK ACD Display Agents Display-based Access Expansion Module Data Communications Equipment Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 146 Data Terminal Mode Keys Executive Busy Override Electronic Industries Association Emergency Executive Message Waiting EXPEC Extended Peripheral Equipment Controller Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 147 Key-based Access Expansion Module Key Set Short Hunt KSMOH Key Set Music On Hold Liquid Crystal Display Light Emitting Diode (lamp) Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 148 Multistage Queue Status Message Waiting Indicator MWQRY Message Query Message Waiting NGTSRVCE ACD Night Service Key Observe Agent Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 149 Ring Again Random Make Busy Ringing Number Pick-up SACB Subscriber Call Block Selective Call Accept Selective Call Forward Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 150 SLQLG Single Line Queueing Subscriber Line Usage SMDI Simplified Message Desk Interface Station Origination Restrictions Special Billing Codes Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 151 Terminating Line Select TRKDISP Trunk Member Display Three-Way Calling TWCPUB TWCPUB Line Options UCDLG UCD Login Key MDC/RES Warm Line-NC0011 Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008 Copyright © 2008 Nortel Networks...
Page 154 While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are subject to change without notice.

Nortel m3900 series User Manual

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About this Document

M3900 Series General Description

Feature Keys

Feature Codes and Abbreviations

M3901 Telephone Set

M3902 Telephone Set

M3903 Enhanced Telephone

M3904 Professional Telephone

M3905 ACD Telephone

Hardware Options

Installation

Features Firmware and Software Management

Environmental, Power, and Safety Considerations

Quick Links

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Questions and answers

Related Manuals for Nortel m3900 series

Summary of Contents for Nortel m3900 series

Table of Contents