Meridian digital telephones call center (110 pages)
Summary of Contents for Nortel m3900 series
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Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide Release: SE11 Document Revision: 09.01 www.nortel.com NN42200-110...
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While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are subject to change without notice.
New in this release The following sections detail what’s new in Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide, NN42200-110 for Release 11 (SE11): • “Feature changes” (page 7) • “Other changes” (page 7) Feature changes There are no feature changes in this document.
About this document Purpose and audience This guide provides feature, expansion module, and specification information for the M3900 Series Meridian digital telephones. The intended audience is administrative, and installation personnel. Structure This document contains the following sections: • “M3900 series general description” (page 11) - provides an overview of the M3900 series Meridian digital telephones.
M3900 sets communicate with the Meridian SL-100 switch through digital transmission over standard twisted-pair wiring. The five models of the M3900 series telephones include the M3901, M3902, M3903, M3904, and M3905. Each of the M3900 sets have specific characteristics and support features using the following keys: •...
M3900 Release 3 firmware and MSL15 software introduce two new options: RDLL (Redial List) and CLLG (Call Log.) For detailed examples of adding the M3900 sets using SERVORD, refer to Nortel Communication Server 2100 Service Order Reference — Commercial Systems, (NN42100-103).
The handset is off-hook and its audio paths are on. Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008...
GLISTEN feature with the options key. Data schema Table IVDINV has set refinements added with GLISTEN as a boolean field. Refer to Nortel Communication Server 2100 Configuration — Commercial Systems Data Schema Reference, NN42100-504 for more information. Password reset The M3903, M3904, and M3905 sets provide password reset capability to directories that can be password protected.
Desktop directory number download 21 Data schema Refer to Nortel Communication Server 2100 Configuration — Commercial Systems Data Schema Reference, NN42100-504 for more information. Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008...
This chapter describes the look and functions of the feature keys. Fixed feature keys The M3900 Series Meridian Digital Telephone sets have feature keys that are pre-labeled with the assigned feature. These keys appear on the telephone with text or icon labels. Telephone icon key labels are available in specific markets.
M3901 key configuration Table 5 "M3901 key configuration" (page 36) shows the M3901 set key configurations. Nortel does not support the M3901 as a Call Center DN. The M3901 telephone firmware controls the Volume Control Bar, the Hold, and Goodbye keys.
If the set is ringing when someone is leaving a message, the LED flashes until the set stops ringing. Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008...
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When in mute mode, the mute indicator flashes. To turn the voice transmit path on again, press the Mute key a second time. Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008...
Message, it does not have to be datafilled as such. A SERVORD message shows that Message is the recommended feature for this key. In order to access voice mail without a message waiting, Nortel recommends assigning Message to key 1 and Autodial to the Message key (key 6).
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Take the handset off-hook or use options mode to switch back to the indicator handset/headset at any time during the call. Refer to Nortel Communication Server 2100 Service Order Reference — Commercial Systems, NN42100-103 for Group Listen functionality.
M3903 set. There are no definitions for these keys. Local set feature displays date and time when the terminal is idle. Compatible features Refer to Nortel Communication Server 2100 Service Order Reference — Commercial Systems, NN42100-103. Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard...
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This feature requires a lamp-type accessory to be connected to the headset port of the terminal, which is signaled by the terminal while a call Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008...
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SERVORD commands. Although it is permanently labeled as message, it does not have to be datafilled as such. In order to access voice mail without a message waiting, Nortel recommends assigning Message to Key 1 and Autodial to the message key (Key 17.) The Autodial key should be programmed with the voice mail system DN.
If simultaneously the set is ringing and a message is left, the LED flashes until the set stops ringing. Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008...
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A user can return to the call that is on hold by pressing the Line key for which the call is on hold. Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008...
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Key 17 is called the Message key, but it is not restricted to that feature. This key appears with the context-sensitive soft keys. In order to access voice mail without a message waiting, Nortel Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard...
Key-based access expansion module (KBA) and DBA support The M3905 set supports one or two key-based KBAs or one DBA. Compatible features Refer to Nortel Communication Server 2100 Service Order Reference — Commercial Systems, NN42100-103. Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard...
M3904 sets and through the • headset jack on the M3905). Plantronics Polaris The headsets are not offered by Nortel. The Plantronics is available through Plantronics Polaris. The Liberation is available through GN Netcom, Inc. Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard...
MEARI connects to any M3900 set, except the M3901 which has no accessory dock. In order to use the MEARI accessory, the telephone must be equipped with the M3900 series ACM and power supply (purchased separately). The MEARI provides relay contact outputs for both ringing and call status (off-hook condition) for activation of third-party peripheral products such as loud ringers or call-in-progress indicators.
Figure 7 Accessory Connection Module The M3902 set has one accessory port. The M3903, M3904, and M3905 have two accessory ports. The plug-in cartridge allows the M3900 series sets to use the following accessories: • •...
It has eight self-labeled keys with the feature labels next to the key. A Page fixed-key allows switching between the Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008...
The telephone wall mount bracket kit contains a one-piece wall mount plate that attaches the M3903, M3904, and M3905 telephone to the wall. The wall mount kit is available from your local Nortel representative. The M3901 and M3902 have built-in wall mount brackets.
M3900 series Meridian digital telephones Procedure 6 “Install the M3900 Series Meridian digital telephones” (page explains how to install the M3900 series telephones. The station ringer test is not supported on the M3900 series sets. Procedure 6 Install the M3900 Series Meridian digital telephones...
You require a wall transformer to power accessory cartridges. The transformer does not come with the ACM unit. Contact your Nortel representative to order the ACM compatible wall transformer (NTMN80AA). Figure 10 "ACM Module" (page 77) shows the installation of the ACM into the telephone footstand.
(500/2500)) to work simultaneously with your M3902, M3903, M3904, or M3905 Meridian Digital Telephone. The M3901 set does not support the ATA. Install the ACM into your M3900 Series set (see Procedure 11 “Install the ATA” (page 78)), before you install your ATA. The ACM provides connection capabilities between the M3902, M3903, M3904, and M3905 telephones and the ATA.
KBA_COUNT Number of KBAs. 1 = KBA. 2 = two KBAs. For more SERVORD information, see Nortel Communication Server 2100 Service Order Reference — Commercial Systems, NN42100-103. Display-based Expansion Module Accessory The DBA has eight programmable Line/Feature (self-labeled) keys with three layers.
Option Key. OPTION Display-based Expansion Module Accessory. For more SERVORD information, see the Nortel Communication Server 2100 Service Order Reference — Commercial Systems, NN42100-103.. Personal Directory PC Utility The Personal Directory PC Utility provides a faster, easier way to create or modify a personal directory.
Assuming that drive A is the floppy disk drive. Click on Start. Select Run. Enter a:\setup. Click on OK. The Nortel logo screen appears while the installation utility loads. The Welcome screen appears. Click on Next to continue installation. If you agree to the terms of the Software License Agreement, click Yes.
Telephone. The handset does not accompany the M3905. The handset can be added to the M3905 by removing the front plate of the telephone. Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008...
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Handset option for the M3905 Call Center Telephone 99 ATTENTION Nortel recommends that a system administrator complete this installation. Figure 20 Removal of the hook switch cover There are five tabs and two hidden snaps on the Hook Switch cover.
Plug the wall transformer into an electrical outlet (use only the transformer designed for your ACM accessory). The following list shows the transformers Nortel approves for use with the FDHF 110V wall transformer (NTMN80AA) cartridge. Disconnect the telephone line cord from the telephone wall jack.
Loads; however, some new feature capabilities are not available until the MSL15 time frame and some require certain XPM releases. Beginning with MSL17 or MSL15 with XPM17, the M3900 series digital telephones must be upgraded to the Release 3 firmware.
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XPM loads are required for each capability. Customers should make sure that any applicable patches have been applied. The base software for the M3900 series digital telephones on the Meridian SL-100 is MSL11 for Commercial software loads; however, it is MSL12 for Federal software loads.
Firmware download process overview The M3900 firmware download process provides information regarding the capability to download new firmware versions to the M3900 series digital telephones. Firmware download provides a way for installed M3900 telephones to be updated to the appropriate firmware release level on the Meridian SL-100.
Firmware files location Use the Procedure 40 “Download a firmware file” (page 109) to download a firmware file from the Nortel web site and place the downloaded file onto the Meridian SL-100 SLM drive. Procedure 40 Download a firmware file...
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Nortel Optivity Telephony Manager for Meridian SL-100, 2.0, provides firmware management for the M3900 series digital telephones: M3902, M3903, M3904, and M3905. The firmware download process is executed in Optivity Telephony Manager for Meridian SL-100 using the Expec controller card (NT7D07BA) in the EIPE.
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M3900 firmware download process The M3902, M3903, M3904, and M3905 sets can be upgraded to the latest firmware available. The Expec in the EIPE does the firmware upgrade process. The Nortel Optivity Telephony Manager for Meridian SL-100, 2.0 server coordinates and logs this process.
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(FTP) IP address, File server port, default path, user name and password. If this is the first time you have upgraded a Nortel Communication Server 2100 M3900 Series Meridian Digital Telephones User Guide NN42200-110 09.01 Standard 20 August 2008...
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(returned to service) before the new load takes effect on that IPE. Integrated Element Management Systems (IEMS) For information about configuration management in Nortel Integrated EMS, please refer to Integrated EMS Configuration Management, , NN10330-511. M3900 firmware maintenance MEFM provides load management and load maintenance for the M3900 sets.
Environmental, power, and safety considerations Purpose This chapter addresses the following considerations for the M3900 Series Meridian Digital Telephones: • temperature and humidity • power consumption • line engineering • accessory environmental information • safety and electromagnetic compatibility Temperature and humidity Table 31 "Temperature and humidity"...
1.5 ma on the M3905 using switch mode power supply. Line engineering M3900 Series Meridian Digital Telephones use twisted pair wiring on transmission lines. The maximum acceptable loop length is 1067 m. (3500 ft.), assuming 24 AWG (0.5 mm) standard twisted wire with no bridge taps.
53 mbar of water vapor pressure. Safety and electromagnetic compatibility The M3900 series digital telephones have been tested and found to comply with the Safety and Electromagnetic Compatibility (EMC) standards shown in Table 35 "Safety and Electromagnetic Compatibility standards"...
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While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are subject to change without notice.
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