Nortel Meridian M3901 User Manual
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Nortel Meridian M3901 User Manual

Meridian
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Meridian Digital
Telephones
M3901
M3902
M3903
M3904
User Guide
Enterprise Voice Solutions Customer Documentation

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Summary of Contents for Nortel Meridian M3901

  • Page 1 Meridian Digital Telephones M3901 M3902 M3903 M3904 User Guide Enterprise Voice Solutions Customer Documentation...
  • Page 2 While you are away from your desk: Call Forward...

  • Page 3: Table Of Contents

    Table of Contents M3900 Series Meridian Digital Telephone M3901 ....................1 M3902 ....................2 M3903 ....................2 M3904 ....................3 Your Telephone’s Controls Terms you should know Your telephone call features Use handsfree calling (M3902, M3903, and M3904) ......11 Activate/deactivate Group listening controls ..........
  • Page 4 Table of Contents Record a Calling Party Number ............. 29 Display incoming calls ................31 Trace a Malicious call ................31 Incoming calls Activate Automatic Answerback ............33 Activate Call Pickup ................34 Use Call Waiting ................. 35 While you are away from your desk Call Forward ..................
  • Page 5 Table of Contents Hospitality features Automatic Wake-Up ................58 Message Registration ................59 Maid Identification ................61 Room Status ..................62 Telephone display (M3902, M3903, and M3904) M3902 display area ................65 M3903 display area ................65 M3904 display area ................66 Use your Options Key (M3902, M3903, M3904) Options feature list ................
  • Page 6 Copy a number from the Redial list to the Personal Directory (M3904) ..95 Operate the main features on the M3901 M3901 Fixed Keys ................97 Use a programmed feature or an Auto Dial (M3901) ......98 To use Auto Dial (M3901) ..............100 Use Speed Call (M3901) ..............100 Use Call Transfer (M3901) ..............
  • Page 7 Table of Contents Message and Call Status Indicator (M3901) ......... 105 Accessories for the M3900 Series telephone Accessory Connection Module (ACM) ..........107 Analog Terminal Adapter (ATA) ............107 External Alerter and Recorder Interface ..........107 Headsets ................... 107 Key-based Expansion Module ............. 107 Meridian Communications Adapter (MCA) ..........
  • Page 8 Table of Contents Draft 0.01...

  • Page 9: M3900 Series Meridian Digital Telephone

    The M3901is described in a separate section of this document. For information on the M3905 refer to the M3905 Call Center Meridian Digital Telephone User Guide. M3901 The M3901 has one Line Key and can have five programmable features. M3901 Feature Activation Indicator Feature...

  • Page 10: M3902

    M3900 Series Meridian Digital Telephone M3902 The M3902 has one Line (DN) Key, and three Programmable Feature Keys (Self-labeled). M3902 LCD Indicator Message Waiting Light One Line Programmable Feature Keys (Self-Labeled) Options Message Transfer Handsfree Key Hold Goodbye Volume Control Bar 553-8624 Mute M3903...

  • Page 11: M3904

    M3900 Series Meridian Digital Telephone M3904 The M3904, has six Programmable Line/Feature Keys (Self-labeled), with two features or lines configured on each key. It also has four Programmable Feature Keys (Self-labeled) with three features on each key. M3904 LCD Indicator Goodbye Hold Message Waiting Light...
  • Page 12 M3900 Series Meridian Digital Telephone...

  • Page 13: Your Telephone's Controls

    Your Telephone’s Controls Your Telephone’s Controls Use the Volume Control Bar to control the volume of the handset, headset, speaker, ringer, and handsfree. Increase the volume by pressing the right side of the bar. Lower it by pressing the left side. You can terminate an active call by Goodbye pressing the...
  • Page 14 Your Telephone’s Controls Keys allow you to scroll Navigation through Menus and lists in the display area. copies incoming or outgoing Copy Copy call numbers into the Personal Directory. Key ends an active application. Quit Quit Pressing the Key does not affect the Quit status of the calls currently on your telephone.
  • Page 15 Your Telephone’s Controls Key is used to edit Directory and Edit Edit Callers List entries (M3904). Delete Key is used to delete entries or Delete characters in applications. Directory/Log Key allows you to Directory/Log access Personal Directory, the Call Log and the Redial list (M3904).
  • Page 16 Your Telephone’s Controls Keys are Programmable Line/Feature 2498 configured as a Line (DN) or as a Feature Key (M3903 or M3904). They are located at the sides of the upper display area. Once configured these Programmable Keys provide a one touch Line/Feature step to activate a feature.

  • Page 17: Terms You Should Know

    Terms you should know Terms you should know Attendant — The attendant is a telephone operator in your organization. Call Log— The Call Log is capable of storing unanswered and answered incoming calls. These entries can be accessed through your directory menu. Call party information—When your telephone rings, the display shows Caller Line Identification (CLID) information.
  • Page 18 Terms you should know Off-hook — Off-hook is a term used to indicate that the telephone is active and ready to make a call. A telephone becomes off hook when you pick up the handset or press the Line (DN) Key. Paging tone—Paging tone is a special tone heard when using the Radio Paging feature.

  • Page 19: Your Telephone Call Features

    Your telephone call features Your telephone call features Your system administrator assigns features to your programmable feature keys. Whenever this guide describes a procedure that requires special codes ask your system administrator to provide these to you. To access a feature, you press a Feature Key, or enter a Flexible Feature Code (FFC) or Feature Access Codes (FAC) for the Meridian SL-100.
  • Page 20 Your telephone call features To switch from handset to handsfree: 1. Press the Button. Handsfree 2. Replace the handset. 3. Press the Key to end the call. Goodbye Goodbye Connect headset to the headset jack or the To use headset: handset jack depending on the headset type and the telephone you are using.

  • Page 21: Activate/Deactivate Group Listening Controls

    Your telephone call features Activate/deactivate Group listening controls The Group listening feature allows you to listen to a call through the speaker, allowing additional parties to listen to both sides of the conversation. To activate Group listening controls: 1. While on a call, press the Options Key.

  • Page 22: Use The Redial List On The M3903

    Your telephone call features 5. Press the Key to save changes Done Done and exit. To mute a group listening call: 1. Press the Mute Key. The LED flashes. Mute 2. Press the Mute Key again to return to Mute two way conversation.

  • Page 23: Use The Redial List On The M3904

    Your telephone call features 2. On the M3903 use the up and down Navigation Keys until Redial = Calls out appears. Redial = Calls out 3. Press the Select Key. Select To use the Redial list: 1. Use the Navigation Keys to scroll up and down and highlight the preferred number in the list.

  • Page 24: Use The Predial Feature

    Your telephone call features Use the Predial feature The Predial feature allows you to enter and preview a number and make corrections before you dial the number. To use Predial: 1. Replace the handset, if it is off the cradle. Dial the number.

  • Page 25: Make A Call

    Make a call Make a call This section describes features that you can use when you make a call. There are several ways to make a call from your Meridian Digital Telephone. To make a call from your telephone, use the features described in this chapter. To make a call: •...

  • Page 26: Make A Call While On-Hook

    Make a call Make a call while on-hook To make a call while on-hook, leave the handset in the cradle while you dial a number. To dial on-hook: 1. Press a Line (DN) Key. 2498 the number when you receive dial Dial tone.

  • Page 27: Activate Ring Again

    Make a call To store an Auto Dial number: 1. Without lifting the handset, press the AutoDial appropriate Auto Dial Key. the telephone number (including Dial access code) to be stored on the selected Auto Dial Key. 3. Press the Key a second time.

  • Page 28: Redial Last Number Called

    Make a call When the number you want to reach is To call a Ring Again party when you available, or the person has re-used their receive notification: set, you hear the Ring Again tone. 1. Lift the handset, you receive dial tone. 2.

  • Page 29: Use Speed Call

    Make a call Use Speed Call Speed Call allows you to automatically dial frequently called telephone numbers by entering a one, two, or three digit code. See your system administrator to determine the capacity of your Speed Call list. A telephone designated as a Speed Call Controller can program or edit the Speed Call list.

  • Page 30: Make A System Speed Call

    Make a call the Speed Call code. Dial Make a System Speed Call System Speed Call allows you to dial Speed Call codes and override all restrictions while on the call. The System Speed Call feature is set up by your system administrator on the system.

  • Page 31: Make An Intercom Call

    Make a call Note 1: On the Meridian SL-100 system, the Automatic Line (AUL) feature is the same as the Hot Line feature. Note 2: If your main Line (DN) is a Hot Line, lift the handset. The Hot Line dials the number automatically.

  • Page 32: Answer A Call

    Answer a call Answer a call When you receive an incoming call, your telephone rings and the LCD indicator flashes. To answer a call: Lift the handset. Press the Button located on the Handfree left side of the handset (M3902, M3903, and M3904).

  • Page 33: While On An Active Call

    While on an active call While on an active call This section describes features that you can use while on an active call. Place a call on Hold Use the Hold feature when you are on the line with one party and a second call comes in on a second line.

  • Page 34: Use Timed Reminder Recall

    While on an active call 3. When you hear the ring or a person Trans answers, press the Transfer Key again to complete the call transfer. M3904 or M3903 Transfer M3902 The LCD indicator goes from steady on to off. To go back to the original call if the transfer is incomplete: If the person you called is not available:...

  • Page 35: Use Attendant Recall

    While on an active call Note 1: On the Meridian SL-100, do not press the Transfer Key again; replace the handset before the extension answers. Meridian SL-100 uses the Blind Transfer Recall feature. Note 2: If the transfer is complete, the recall timer stops.

  • Page 36: Use Call Park

    While on an active call Use Call Park Call Park allows a call to be held temporarily, to be retrieved from any telephone. You can park an incoming call and page the called party. When you use Call Park you do not tie up a line. Your system administrator can set up a System Park DN where most calls get automatically parked.

  • Page 37: Record A Calling Party Number

    While on an active call SPRE code + Call Park the SPRE code or dial (enter) the Dial FFC/FAC Call Park FFC (Meridian 1), or the FAC (Meridian SL-100). If you do not want the System Park Extension or your own DN, Dial a DN where you want to park the call.
  • Page 38 While on an active call 2. Press the Key. Call Party CParty Enter number appears on the display. Dial the charge number. 4. Press the Enter Key. Enter Note: If Calling Party Number is invalid the Charge is not allowed screen displays, Charge is not allowed While on an active call.

  • Page 39: Display Incoming Calls

    While on an active call Display incoming calls The Display call information allows you to be on an active call and display a second caller’s name without interfering with the current call in progress, if not automatically displayed. To view the name of a second caller while on a call in progress: 1.
  • Page 40 While on an active call Note: On the Meridian SL-100, press only the Transfer Key. the Trace FFC (Meridian 1 system) Dial or the FAC (Meridian SL-100 system). 3. Press the (DN) Key beside the Line 2498 flashing LCD indicator to return to the call.

  • Page 41: Incoming Calls

    Incoming calls Incoming calls This section describes features that you can use with incoming calls. Activate Automatic Answerback When Automatic Answerback is active, your set automatically answers in handsfree mode after one ring. Note: When Automatic Answerback is active, calls do not forward to your voice message service.

  • Page 42: Activate Call Pickup

    Incoming calls Activate Call Pickup Call Pickup allows you to pick up a call from any telephone in the same Pickup Group or another Pickup Group. To answer a call in your own Call Pickup Group: 1. Lift the handset. 2.

  • Page 43: Use Call Waiting

    Incoming calls 2. Press the Key. Pickup Pickup Dial the DN of the telephone that you hear ringing (in your call pickup group). Note 1: Meridian SL-100 uses Directed Call Pickup, with a feature activation code (FAC) access. Note 2: If the pickup DN is invalid, you receive an overflow burst tone and the screen displays “Goodbye try again.”...
  • Page 44 Incoming calls To return to your first telephone call: 1. Press the Key if you want to put Hold Hold the second call on hold. Press the Key to end the Goodbye Goodbye second call. 2. Press the Line (DN) Key associated 2498 with the first call.

  • Page 45: While You Are Away From Your Desk

    While you are away from your desk While you are away from your desk This section describes features that you may wish to use when you are away from your desk. Call Forward Call Forward allows you to direct your calls to ring at another Line (DN). If the telephone begins to ring, you cannot forward an incoming call in progress.

  • Page 46: Use Remote Call Forward

    While you are away from your desk the DN where you want to Dial forward your calls. 3. Press the Internal Call Forward Key. IntCFwd Receiving a call: To cancel Internal Call Forward: Press the Internal Call Forward Key. IntCFwd To reinstate Call Forward to the same number: Press the...
  • Page 47 While you are away from your desk To activate Remote Call Forward: 1. Lift the handset. 2. If you call from a telephone outside the system, first your direct system dial access number and wait for dial tone. the Remote Call Forward FFC to Dial activate the feature.

  • Page 48: Secure Your Telephone

    While you are away from your desk your Electronic Lock password. Dial Dial your DN. You get a dial tone before you dial your number. £ £ £ £ 6. Press the Octothorpe Key. Secure your telephone You can lock your telephone with a password so that no one can make calls from your office.
  • Page 49 While you are away from your desk 4. If you are on a telephone other than your own, dial your DN. 5. Press the Key. Goodbye Goodbye To change your electronic lock password: 1. Lift the handset. Dial the electronic lock password Change FFC.

  • Page 50: Talk With More Than One Person

    Talk with more than one person Talk with more than one person This chapter describes features which allow you to talk with more than one person at the same time. Join a call To connect a call to your current call: 1.

  • Page 51: Selectable Conferee Display And Disconnect

    Talk with more than one person If the person you added to the conference is unavailable: 1. Press the Goodbye Key. Goodbye 2. Press the Line (DN) Key with the 2498 flashing icon to return to your original call Selectable Conferee display and Disconnect You can view the list of active conferees by using the Conferee Selectable Display Key and disconnect any party that has been added to the conference call.

  • Page 52: Use Group Call

    Talk with more than one person Note: If there are additional conferees to be disconnected, press the Conferee Selectable Display Key until the conferee that is to be disconnected is displayed on the screen. 3. Press the Goodbye Key. If configured Goodbye the Conference Count Display returns and is updated to reflect the revised...
  • Page 53 Talk with more than one person Note 1: If you are on a call and you receive three short tones, this is the notification of a group call on your Line (DN). Note 2: If you are on a call on another telephone in your group, you receive a long tone through the handset or speaker.

  • Page 54: Work Without Interruption

    Work without interruption Work without interruption This chapter describes features that provide you with uninterrupted work time. Activate Make Set Busy Make Set Busy allows you to make your telephone appear busy to all callers. vate Make Set Busy: To acti Press the Make Set Busy Key.

  • Page 55: Additional Call Features

    Additional Call Features Additional Call Features Auto Dial Transfer Feature Auto Dial Transfer allows you to use your Auto Dial Key to transmit digits to the central office after a Trunk Switchhook Flash. You must be on a central office/exchange (CO) trunk call from or to a CO which offers Centrex or exchange line-type features.

  • Page 56: Call Page (Connect) To Make An Announcement

    Additional Call Features Call Page (Connect) to make an announcement To connect to the Call Page allows you to make an announcement over the page system. To make a page call, dial the page trunk access code. Note: When the Page Key is used on an attendant console it overrides the telephones;...

  • Page 57: Charge A Call Or Charge A Forced Call

    Additional Call Features Charge a call or Charge a Forced call Call Charge allows you to charge a call to a specific account. Forced Charge allows you to charge long-distance calls from a telephone restricted to local calls. Note: On the Meridian SL-100, the Account code allows a user to enter a billing number.
  • Page 58 Additional Call Features To charge a call to an account when you transfer a call: 1. Press the Transfer Key. The call is on Trans hold. 2. Press the Key or the FFC. Charge dial Charge the charge account number. Dial 4.

  • Page 59: Enhanced Override Feature

    Additional Call Features 5. Press the Key. Conference Conf Enhanced Override Feature Enhanced Override allows you to override an active call after you have attempted a Forced Camp-on. Use Enhanced Override when you make either a simple call or a consultation call (i.e., place a call on hold and call another party). To use Enhanced Override: a telephone number and receive Dial...

  • Page 60: On Hold On Loudspeaker

    Additional Call Features 2. Press the Key to initiate a Override Override Forced Camp-on. Note: You hear a ringback/ring tone or busy/engaged signal depending on the options chosen. You are now Forced Camped-on to the number you dialed. 3. When the person you called finishes their call, your telephone automatically dials the number.
  • Page 61 Additional Call Features 3. Press the Key associated with the 2498 call on hold. The call on hold is put on the Loudspeaker and is heard publicly. Use the handset on the Loudspeaker (if To talk privately to the party on the Loudspeaker: provided).

  • Page 62: Override Feature

    Additional Call Features Override Feature You can override a busy signal and interrupt another call. To override a busy/engaged signal: Dial a telephone number and receive a busy signal. 2. Press the Override Key. Override The people on the call in progress receive a tone for approximately one second;...
  • Page 63 Additional Call Features Access a Radio Pager: To contact someone, you can their dial Directory Number (DN) or alert them directly through their radio page device. To use Automatic Pre-selection (“Meet - me” page): 1. Lift the handset. Dial the Radio Page FFC. You receive page dial tone.

  • Page 64: Voice Call Feature

    Additional Call Features Note 1: The person you have paged can proceed to any telephone, enter their Radio Page Answer code plus their own DN number. This action connects you and the person paged. Note 2: You receive a fifteen second, high pitched tone, then silence if the party paged does not answer the call within a preset time period.
  • Page 65 Additional Call Features 2. Press the Key. Voice Call VceCall 3. Make your announcement. 4. Press the Goodbye Key. Goodbye To respond to a voice call: Your telephone rings once and you hear the caller's voice through your speaker. Lift the handset.

  • Page 66: Hospitality Features

    Hospitality features Hospitality features These hospitality features are intended for hotel operations use. Note: The Hospitality Features are not available on the Meridian SL-100, except for Wake-up Service. Automatic Wake-Up Although normally used as a hotel feature, Automatic Wake-up may be useful to business users who require a timed reminder call feature.

  • Page 67: Message Registration

    Hospitality features 3. Press the Key. Goodbye Goodbye Note: On the Meridian SL-100, after you enter the FAC, you receive a confirmation tone. To verify the time for the wake-up call: 1. Lift the handset. the Wake-Up Verify FFC. Dial the wake-up time in a 24 hour Dial time format (hh mm).
  • Page 68 Hospitality features the room Directory Number (DN). Dial 3. Press the Message Registration Key. Msg Reg M3902 Msg Reg M3903 and M3904 To change a meter: 1. Press the Key. Message Registration Msg Reg M3902 Msg Reg M3903 and M3904 the room Directory Number (DN).

  • Page 69: Maid Identification

    Hospitality features To reset a meter to zero: 1. Press the Key. Message Registration Msg Reg M3902 Msg Reg M3903 and M3904 the room DN number. Dial • • • • 3. Press the Key. Asterisk 4. Press the Message Registration Key.

  • Page 70: Room Status

    Hospitality features one of the following cleaning Dial status codes: = cleaning requested = cleaning in progress = room cleaned = room passed inspection = room failed inspection = cleaning skipped = not for sale You receive interrupted dial tone. •...
  • Page 71 Hospitality features The first digit indicates the occupancy status: = room vacant = room occupied The next digit indicates the cleaning status of the room: = cleaning requested = cleaning in progress = room cleaned = room passed inspection = room failed inspection = cleaning skipped = not for sale 3.
  • Page 72 Hospitality features The next digit indicates the cleaning status of the room: = cleaning requested = cleaning in progress = room cleaned = room passed inspection = room failed inspection = cleaning skipped = not for sale Dial the status code you want to assign to the room.

  • Page 73: Telephone Display (M3902, M3903, And M3904)

    Navigation Keys to scroll through the list. When the item you want appears, press the Select Key. Programmable Line/Feature Auto Dial 2498 Keys (Self-labeled) 08/12 5:48 Information display NORTEL NETWORKS Date/time display Call party info Feature Status info Options info Directories info 5 New callers Trans Conf Forward More...

  • Page 74: M3904 Display Area

    Auto Dial Auto Dial Line/Feature Auto Dial Auto Dial Keys (Self-labeled) Auto Dial 2498 08/12 5:48 Information display NORTEL NETWORKS Date/time display Call party info Feature Status info Options info Directories info 5 New callers Trans Conf Forward More... Programmable...

  • Page 75: Use Your Options Key (M3902, M3903, M3904)

    Use your Options Key (M3902, M3903, M3904) Use your Options Key (M3902, M3903, M3904) The display provides information on how to change the various options on your telephone. Most of the features below are available to you on the M3902, M3903, and M3904.
  • Page 76 Use your Options Key (M3902, M3903, M3904) 1. Press the Key to make Options Options adjustment to your M3902 and M3903 telephone. 2. Use the Keys to move up Navigation and down through the list. 3. Press the Key when your Select Select selection is displayed.

  • Page 77: Select A Language

    Use your Options Key (M3902, M3903, M3904) Select a language The telephone display is available in multiple languages. After you select Language Selection: 1. Use the down Navigation Key to select the desired language (e.g., French). French 2. Press the Key.
  • Page 78 Use your Options Key (M3902, M3903, M3904) want to change the key label on, for example: change the AutoDial label to Purchasing. Note: On the M3902 use the Navigation Keys to scroll to the key you want to change the label on. Press the select Key when the Key label appears on the display.

  • Page 79: Contrast Adjustment

    Use your Options Key (M3902, M3903, M3904) To restore one key label: 1. Press the Key to restore one key Select Restore one key label label. Select 2. Press the you wish to restore to the Purchasing original label (e.g., Purchasing). 3.

  • Page 80: Volume Adjustment

    Use your Options Key (M3902, M3903, M3904) Volume adjustment Use the Navigation Keys to select Volume Adjustment: (list of items to adjust appear for your telephone model) Ringer, Buzzer, Speaker, Handset listen, Handsfree listen, Headset listen, Headset talk, Headset sidetone. Select Ringer.

  • Page 81: Choose Ring Type

    Use your Options Key (M3902, M3903, M3904) 4. Use the Keys to scroll Navigation through the submenu items. 5. Press the Key when Ringer Select Select appears. The ringer on your telephone begins to Ringer ring. The Higher and Lower Keys appear.

  • Page 82: Set Call Log Option (M3903 And M3904)

    Use your Options Key (M3902, M3903, M3904) Set Call log option (M3903 and M3904) When using Call log you have a choice of recording all incoming calls, only the unanswered incoming calls or not to show the logged calls at all. The Call Log stores up to 100 incoming entries on the M3904 and 10 incoming entries on the M3903.

  • Page 83: Area Code Setup

    Use your Options Key (M3902, M3903, M3904) 1. Press the Key to turn on Live dial pad. Press the Key to turn off Live dial pad. 2. Press the Key to save the Done Done changes and exit. Area code setup When you enter an area code using this feature, the callers list and CLID display shows the extensions first with the prefix in parenthesis.

  • Page 84: Format Time And Date

    Use your Options Key (M3902, M3903, M3904) Format time and date There are several time/date display formats available to you. After you select Time/date format: 1. Use the up and down Navigation to scroll through the numbered formats. 2. When the format you want appears on Select your display, press the Select...

  • Page 85: Use Headset Port On Call (M3904)

    Use your Options Key (M3902, M3903, M3904) Use Headset port on call (M3904) This feature allows you to connect a third party device such as a light to indicate to others that you are on a call. The third party device connects to the headset port and is activated when the user is on a call.

  • Page 86: Call Indicator Light

    Use your Options Key (M3902, M3903, M3904) Call indicator light The Call indicator light control allows you to turn on or off the flashing incoming call indicator light. Select Call Indicator light: 1. Press the Key to turn on the Call Indicator light.

  • Page 87: Activate Group Listening

    Use your Options Key (M3902, M3903, M3904) 2. Press the Key to exit. Done Done Activate Group listening The Group listening feature allows you to talk on the handset to another party, while one or more persons are listening to the conversation on the speaker. To activate, select the Group listening option and follow these steps: 1.

  • Page 88: Directory Display And Controls (M3903 And M3904)

    Directory display and controls (M3903 and M3904) 3. Press the Key to save the Done Done changes and exit. Note 1: Meridian SL-100 does not support MCA. Note 2: Your system administrator must configure this feature to enable activation. Directory display and controls (M3903 and M3904) M3903 Directory display and controls The M3903 information display shows one item at a time.

  • Page 89: M3904 Directory Display And Controls

    Directory display and controls (M3903 and M3904) • Call Log Call Log • Redial List Redial List 3. To exit the directory press the Key. Quit Quit M3904 Directory display and controls The information display available on the M3904 model telephone has a three line display.

  • Page 90: Directory Password Protection (M3904)

    Directory display and controls (M3903 and M3904) To exit the directory press the Key. Quit Quit Directory password protection (M3904) You can password protect your Call Log, Redial list and Personal Directory on the M3904 telephone. If password protection is activated, you must enter a password each time you press the Directory/Log Key.
  • Page 91 Directory display and controls (M3903 and M3904) The prompt is: Password enabled: ON Password enabled: ON. 4. Press the Key to save the Done Done changes and exit. To disable personal directory password: 1. Press the Directory/Log Key. Directory/Log 2. Press the Password Key.
  • Page 92 Directory display and controls (M3903 and M3904) When you Select New password, three DELETE CLEAR keys appear DELETE ENTER CLEAR ENTER Dial your new password at the prompt. 6. Press the Enter Key. Enter The prompt is: Confirm password. Confirm password Dial your new password again.

  • Page 93: Call Log (M3903 And M3904)

    Call Log (M3903 and M3904) Call Log (M3903 and M3904) The Call Log feature provides access to the name and number of incoming calls, and can be password protected on the M3904. You can activate Call Log to record all calls, record only the unanswered incoming calls or not record any calls.The incoming calls are stored in order of date and time received.

  • Page 94: Access And Use The Call Log (M3904)

    Call Log (M3903 and M3904) To exit the Call Log: Press the Key. Quit Quit Access and use the Call Log (M3904) To enter the Call Log list: 1. Press the Directory/Log Key on the M3904. Directory/Log 2. Press the Call Log Key.

  • Page 95: Redial List (M3903 And M3904)

    Redial List (M3903 and M3904) Redial List (M3903 and M3904) The Redial list records your last 10 (M3904) or 5 (M3903) outgoing call numbers and can be password protected on the M3904. On the M3904 you can copy these numbers to your Personal Directory. Use the Redial List (M3903) To select a number on your Redial List:...

  • Page 96: Personal Directory (M3904)

    Personal Directory (M3904) 4. Press the Key. Your call is Dial Dial automatically dialed and you exit the Redial List. Personal Directory (M3904) The Personal Directory provides a directory of names and numbers. The Personal Directory allows you to add, delete, search and change an entry. The Personal Directory holds up to 100 entries (an entry is one name and one telephone number).

  • Page 97: Add A Personal Directory Entry

    Personal Directory (M3904) 2. Press the Key. Directory Note: The displays shows the number of entries in the Personal Directory. The Key appears if less than 100 entries exist in your Personal Directory. 3. Press the Add New Key to add a Add New Personal Directory entry.
  • Page 98 Personal Directory (M3904) 2. Press the Key. Personal Directory 3. Press the Add New Key. AddNew (enter) the new name. Dial Example: to enter the name Chris: Dial (enter) the name using the key pad. ¤¤¤ Press the dial pad key with the desired ››...

  • Page 99: Save Number From Incoming Call To Personal Directory

    Personal Directory (M3904) Save number from incoming call to Personal Directory While answering an incoming call you can add that call to your Personal Directory, while you are on the call. If you do not add the call at this time you can go into the Call Log later and add the call to the Personal Directory as long as you have selected the Call log to record all incoming calls.
  • Page 100 Personal Directory (M3904) 4. Press the Key to delete the Delete Delete currently highlighted entry in your Personal Directory. 5. Press the Key to confirm entry deletion. When you scroll through, a list four Dial Keys appear: DIAL Edit AddNew Delete EDIT ADDNEW DELETE.

  • Page 101: Delete Your Personal Directory

    Personal Directory (M3904) 4. Press Key to delete the entire Delete Delete entry. You are prompted to confirm deletion. Press the Key to delete the entire directory. Press the Key to return to the top of the Personal Directory. 5. Press the Quit Key to exit the Personal Quit...

  • Page 102: Use The Directory To Make A Call (M3904)

    Personal Directory (M3904) Use the Directory to make a call (M3904) Follow these steps to make a call to a number listed in the directory: 1. Press the Key. Directory/Log Directory/Log 2. Use the up or down Navigation Keys to highlight the desired name or number.

  • Page 103: Copy A Number From The Redial List To The Personal Directory (M3904)

    Personal Directory (M3904) Copy a number from the Redial list to the Personal Directory (M3904) Use the Copy Key to copy a number from the Redial List to the Personal Directory list. To copy a number from the Redial list: 1.
  • Page 104 Personal Directory (M3904)

  • Page 105: Operate The Main Features On The M3901

    Operate the main features on the M3901 Operate the main features on the M3901 M3901 is a one line telephone. The M3901 operates in a different way than the other M3900 series Digital Telephones. This section explains in some detail the M3901 operation.

  • Page 106: Use A Programmed Feature Or An Auto Dial (M3901)

    Key plus a Features dial number key for that feature. Use a programmed feature or an Auto Dial (M3901) Your system administrator configures five features for your telephone. To access a feature requires you to press the Key and a dial pad Features number key for that feature.
  • Page 107 Key to deactivate any active feature. Note: The Features Card on the right side £ £ £ £ of the M3901 lists each feature and the dial pad number key used to activate the feature. To program an Auto dial Key: 1. Press the Features...

  • Page 108: To Use Auto Dial (M3901)

    Operate the main features on the M3901 To use Auto Dial (M3901) 1. Lift the off-hook. handset 2. Press the Key and the Features dial Features pad number key for the Auto Dial. The number dials automatically. Use Speed Call (M3901) To store a Speed Call Entry: 1.

  • Page 109: Use Call Transfer (M3901)

    Operate the main features on the M3901 the Speed Call code of the Dial number you want to call. The Speed Call feature automatically dials the number. Use Call Transfer (M3901) To transfer an active call you received to a different telephone follow these steps: To use the Transfer feature: 1.

  • Page 110: Use Conference Call Feature (M3901)

    Operate the main features on the M3901 Use Conference Call feature (M3901) To add another party to an established call follow these steps: To use the Conference Call feature: 1. Press the Key and the Features dial Features pad number key for Conference.

  • Page 111: Make A Call (M3901)

    Operate the main features on the M3901 2. Press the Key and Features dial Features key pad number for Ring Again. 3. Press the Key. Goodbye Goodbye To use Ring Again to call your party when you receive notification: 1. Press the...

  • Page 112: Receive A Call (M3901)

    To terminate a call Press Goodbye Key or replace handset to Goodbye terminate the call. Note: On M3901, the MWI LED flashes for an incoming call. The MWI is always active, there is not an option to turn it off.

  • Page 113: Feature Activation Indicator (M3901)

    Operate the main features on the M3901 Feature Activation Indicator (M3901) The Feature Activation Indicator (FAI) serves all five programmable feature keys. The feature indicator LED winks or lights when a feature is active. Message and Call Status Indicator (M3901) The Message Waiting Indicator turns on to indicate a message waiting.
  • Page 114 Operate the main features on the M3901...

  • Page 115: Accessories For The M3900 Series Telephone

    To adjust the headset volume, go to the Options menu, Headset types and select one of the headset types from the sub-menu item: Headset 1, Headset 2 or Amplified. Refer to your distributor for the latest product bulletin from Nortel Networks for recommended headset types for the M3900 Series telephone. Key-based Expansion Module The Key-based Add-on Module provides additional feature keys for the M3904.

  • Page 116: Meridian Communications Adapter (Mca)

    Accessories for the M3900 Series telephone Meridian Communications Adapter (MCA) The MCA lets you connect your telephone to a personal computer or terminal. You can use your telephone to exchange data between your computer and other computers. The MCA is compatible with all the M3902, M3903 and M3904 models.

  • Page 117: Meridian 1 Flexible Feature Codes (Ffc)

    Flexible Feature Code/Feature Access Codes Meridian 1 Flexible Feature Codes (FFC) Radio Paging Lock Radio Paging Access Unlock Radio Paging Answer Call Pick Up Call Park DN Pick Up Electronic Lock Password Group Pick Up Change Maid ID Remote Call Forward Activate Wake-Up Request Remote Call Forward Verify Wake-Up Verify...

  • Page 118: Meridian Sl-100 Feature Access Codes (Fac)

    Flexible Feature Code/Feature Access Codes Meridian SL-100 Feature Access Codes (FAC) Account Code Make Set Busy (MSB) Anonymous Caller Rejection Malicious Call Hold (MCH) (ACRJ) Automatic Callback (ACB) Paging access code Automatic Recall (AR) Random Make Busy (RMB) Busy Override Secondary MADN Call Forwarding (CFMDN) Call Forward Busy/Don’t...
  • Page 119 Automatic Wake-Up Contrast adjustment Controls, telephone billing number Copy Key buzz signal Date/time display feature Call Charge Delete Key Call Conference feature (M3901) Dial Key Call Forward Dial Tone Call indicator light interrupted Call Join special Call Log Direct Inward System Access...
  • Page 120 5, 97 Enhanced Override Hold on Loudspeaker External Alerter and Recorder Interface Hospitality features Hot Line Feature Access Codes (FAC) Indicator status Feature Activation Indicator (M3901) Information display Information line Feature display Intercom Features Key Intercom call Fixed key Internal Call Forward...
  • Page 121 M3903 display Place a call on Hold M3904 display Predial Recall Maid Identification Preferred name match Make a call (M3901) Preset conference feature Make Busy Primary Directory Number Make Set Busy Primary Directory Number (DN) key Malicious Call Hold (MCH) Privacy Release Meet - me”...
  • Page 122 Select options Selectable Conferee display and Disconnect Shared Directory Numbers Shift Key Speaker Key Special dial tone Speed Call Speed Call (M3901) Speed Call, System SPRE code Switchhook 8, 10 System Speed Call Timed Reminder Recall Trace a Malicious call...
  • Page 123 While you are away from your desk: Call Forward...
  • Page 124 Title to and ownership of Meridian SL-1 software shall at all times remain with Nortel Networks. Meridian SL-1 software shall not be sold outright and the use thereof by the customer shall be subject to the parties entering into software agreements as specified by Nortel Networks.

This manual is also suitable for:

Meridian m3902Meridian m3903Meridian m3904

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