Nortel M3900 Series Description, Installation And Operation
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Nortel M3900 Series Description, Installation And Operation

Meridian 1 digital telephones
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Meridian 1
M3900 Series Meridian Digital
Telephones
Description, Installation and Administration
Document Number: 553-3001-216
Document Release: Standard 1.00
Date: June 1999
Year Publish FCC TM
© 1999
All rights reserved
Printed in the United States of America
Information is subject to change without notice. Nortel Networks Corporation reserves the right to make
changes in design or components as progress in engineering and manufacturing may warrant. This equipment
has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC
rules, and the radio interference regulations of Industry Canada. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses and can radiate radio frequency energy, and if not installed and
used in accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case the user
will be required to correct the interference at their own expense.
SL-1 and Meridian 1 are trademarks of Nortel Networks Corporation.
M3900 Series Telephones Description, Installation and Administration

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  • Page 1 All rights reserved Printed in the United States of America Information is subject to change without notice. Nortel Networks Corporation reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant. This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC rules, and the radio interference regulations of Industry Canada.
  • Page 3 Revision history June 1999 Standard 1.00. M3900 Series Telephones Description, Installation and Administration...
  • Page 4 iv of x 553-3001-216 Standard 1.00 June 1999...

  • Page 5: Table Of Contents

    Installation ....... . To install the M3900 Series Meridian Digital Telephones: ..
  • Page 6 vi of x Contents Telephone positions ........Environmental and safety considerations .
  • Page 7 M3905 ..........Figure 6 Installation of the Accessory Connection Module (ACM) ..M3900 Series Telephones Description, Installation and Administration...
  • Page 8 viii of x List of figures 553-3001-216 Standard 1.00 June 1999...
  • Page 9 Feature Key text and icon labels ......Table 2 LD 11 - Configure the M3900 Series Digital Telephone ... Table 3 M3901 key configuration .
  • Page 10 x of x List of tables 553-3001-216 Standard 1.00 June 1999...

  • Page 11: Preface

    Page 1 of 36 Preface This guide provides feature, expansion module, and specification information for the M3900 Series Meridian Digital Telephones. Other documentation For more information, refer to the following documentation: • Digital telephone line engineering (553-2201-180) • Meridian Communications Unit and Meridian Communications Adapter description, installation, administration, operation (553-2731-109) •...
  • Page 12 Page 2 of 36 Preface 553-3001-216 Standard 1.00 June 1999...

  • Page 13: Functional Description

    — “M3905 Call Center Telephone” on page 13 • “General features” on page 4 • “Hardware options” on page 25 • “Configure the M3900 Series Meridian Digital Telephone” on page 15 • “Installation” on page 29 • “Environmental and safety considerations” on page 33 M3900 Series Meridian Digital Telephones provide integrated voice and data communication.

  • Page 14: General Features

    Feature keys Fixed Feature Keys The Fixed Feature Keys are the feature keys on your M3900 Series Meridian Digital Telephone that are pre-labeled with the assigned feature. The Fixed Feature Keys appear on the telephone with text or icon labels. Telephones with icon labels are only available in specific market areas.
  • Page 15 DN line Line Feature Key (M3901 only) Feature Message Message Directory/Log Directory/Log Shift Shift Application Applications Navigation Copy Copy Transfer Transfer InCalls In - Calls Not Ready Not Ready Make Busy Make Busy M3900 Series Telephones Description, Installation and Administration...
  • Page 16 Page 6 of 36 Functional description Table 1 Feature Key text and icon labels (Part 3 of 3) Feature Key Text label Icon label Call Supervisor Supervisor Answer Agent Ans Agent Activity Key Activity Answer Emergency Ans Emerg Emergency Emergency Call Log Call Log Observe Agent...
  • Page 17 Feature Card. The system administrator programs selected features for the M3901 telephone. For feature assignment information see Table 3, “M3901 key configuration,” on page 18. Note: Icon key labels are available in distinct market areas M3900 Series Telephones Description, Installation and Administration...

  • Page 18: M3901 Entry Telephone

    Page 8 of 36 Functional description M3901 Entry Telephone The features of the M3901 are: • one line (Directory Number (DN)) capability • five programmable features • Feature Activation and Message Waiting and Incoming Call Status Indicator LED • supports an amplified headset through the handset jack Figure 1 M3901 Feature Activation Indicator...

  • Page 19: M3902 Basic Telephone

    • one accessory port Figure 2 M3902 LCD Indicator Message Waiting Light One Line Programmable Feature Keys (Self-Labeled) Options Message Transfer Handsfree Key Hold Goodbye Volume Bar 553-8624 Mute M3900 Series Telephones Description, Installation and Administration...

  • Page 20: M3903 Enhanced Telephone

    Page 10 of 36 Functional description M3903 Enhanced Telephone The features of the M3903 are: • two Programmable Line/Feature Keys (Self-labeled) which provide two layers each, giving the user access to four line/feature keys • four Programmable Feature Keys (Self-labeled) which have three layers each, giving the user access to 12 feature keys •...

  • Page 21: M3904 Professional Telephone

    24 character display • Personal Directory • Call Log • Group Listening • on-hook Dialing • two Accessory Ports • speaker Indicator • a headset port • handsfree calling option M3900 Series Telephones Description, Installation and Administration...

  • Page 22: Figure 4 M3904

    Page 12 of 36 Functional description Figure 4 M3904 LCD Indicator Goodbye Hold Message Waiting Light Programmable Line/ Feature Keys (Self-Labeled) Programmable Feature Keys (Self-Labeled) Copy Handsfree Key Fixed Feature Keys Shift Volume Bar Applications Navigation Keys Headset Call Log Mute Options Message...

  • Page 23: M3905 Call Center Telephone

    Navigation Keys Mute Not Ready Supervisor Quit Emergency 553-8965 Note: You can configure four of the bottom six Fixed Feature Keys to feature Keys that suit the business needs of the Call Center user. M3900 Series Telephones Description, Installation and Administration...
  • Page 24 Page 14 of 36 Functional description 553-3001-216 Standard 1.00 June 1999...

  • Page 25: Configure The M3900 Series Meridian Digital Telephone

    Configure the telephone type and class of service in LD 11. • Configure the feature keys in LD 11 • Configure the Print request in LD 20 Table 2 LD 11 - Configure the M3900 Series Digital Telephone (Part 1 of 3) Prompt Response Comments REQ: Input new data.
  • Page 26 Page 16 of 36 Configure the M3900 Series Meridian Digital Telephone Table 2 LD 11 - Configure the M3900 Series Digital Telephone (Part 2 of 3) Prompt Response Comments d...d Designator The response d...d represents an Office Data Administration System (ODAS) Station Designator of 1-6 alphanumeric characters.
  • Page 27 Page 17 of 36 Configure the M3900 Series Meridian Digital Telephone Table 2 LD 11 - Configure the M3900 Series Digital Telephone (Part 3 of 3) Prompt Response Comments - BAUD (0)-(7)-10 Baud rate. Prompt appears if CLS = Data (DTA) and Open (OPE) = yes.

  • Page 28: Figure

    Note 3: The M3901 telephone firmware controls the Volume Control Bar, and the Hold, and Goodbye Keys. Do not configure on the Meridian 1 System. Note 4: Nortel Networks recommends that you do not configure the M3901 Call Center DN.
  • Page 29 Page 19 of 36 Configure the M3900 Series Meridian Digital Telephone Table 4 M3902 key configuration Key Number Description Key 0 Directory Number line must go on Key 0. Key 4 TRN (Call Transfer). Key 5 MWK (Message Waiting). Key 1-5 Key 1-5 do not configure as: MCN = Multiple Call Non-ringing.
  • Page 30 Page 20 of 36 Configure the M3900 Series Meridian Digital Telephone Table 5 M3903 key configuration Description Number Keys 12-15 Blocked. Key 16 MWK (Message Waiting). Key 17 TRN (Call Transfer). Key 18 A03 (3 Party Conference) or the A06 (6 Party Conference).
  • Page 31 Page 21 of 36 Configure the M3900 Series Meridian Digital Telephone Table 6 M3904 key configuration Description Number Keys 12-15 Blocked. Key 16 MWK (Message Waiting is not a default feature for this key). Key 17 TRN (Call Transfer). Key 18 A03 (3 Party Conference) or the A06 (6 Party Conference).
  • Page 32 Page 22 of 36 Configure the M3900 Series Meridian Digital Telephone Table 7 M3905 key configuration (Part 1 of 2) Key Number Description Key 5 Server application or NUL. Key 6 Local application or NUL. Key 7 Program Key or NUL.
  • Page 33 Page 23 of 36 Configure the M3900 Series Meridian Digital Telephone Table 7 M3905 key configuration (Part 2 of 2) Key Number Description Key 25 CHG (Charge Account). Key 26 CPN (Calling Party Number). Keys 27-31 NUL. Table 8 LD 20 - Configure print routine.
  • Page 34 Page 24 of 36 Configure the M3900 Series Meridian Digital Telephone 553-3001-216 Standard 1.00 June 1999...

  • Page 35: Hardware Options

    Adapter (MCA) Analog Terminal Adapter Supports Supports Supports Supports (ATA) External alerter Supports Supports Supports Supports interface Note: X indicates the hardware is available for that model of the M3900 Series Meridian Digital Telephone. M3900 Series Telephones Description, Installation and Administration...

  • Page 36: Handset Option For The M3905 Call Center Telephone

    Page 26 of 36 Hardware options Handset option for the M3905 Call Center Telephone The M3905 supports an amplified headset or an optional handset. The handset can be added to the M390 by removing the front plate of the telephone. A handset kit is available for the M3905. The M3903, M3904 and M3905 have a dedicated headset jack which supports a non-amplified headset.

  • Page 37: Meridian Communications Adapter

    The Meridian Communications Adapter (MCA) lets the user connect the telephone to a personal computer or terminal. The MCA allows the telephone to exchange data between your computer and other computers. The M3902, M3903, M3904 and M3905 models support the MCA. M3900 Series Telephones Description, Installation and Administration...
  • Page 38 Page 28 of 36 Hardware options 553-3001-216 Standard 1.00 June 1999...

  • Page 39: Installation

    Page 29 of 36 Installation To install the M3900 Series Meridian Digital Telephones: Complete the wiring and cross-connections (loop power). Connect the telephone to the connecting block. Place the telephone upright on the desk in the normal operating position. Perform the self test and acceptance procedures found in the Telephone and attendant console installation (553-3001-215).

  • Page 40: Accessory Keying

    Accessory Connection Module 553-8967 Note: The accessories you attach to the telephone must be compatible. The table “M3900 Series Meridian Digital Telephone accessory compatibility” on page 31 shows the compatibility of the available options. Accessory keying There are two accessory ports on the back of the terminal footstand. Each port can support one cartridge accessory.
  • Page 41 Table 10 which shows the optional accessories and their compatibility. Make sure you refer to the compatibility chart before you purchase your optional hardware accessories. Table 10 M3900 Series Meridian Digital Telephone accessory compatibility Headset Port Headset Port Accessory CTIA EXT.ART*...

  • Page 42: Telephone Positions

    Page 32 of 36 Installation Telephone positions Your M3903, M3904 and M3905 Meridian Digital Telephones have ten different height selections for the desktop positions. To change the telephone position: Press the bar at the top back side of the telephone. With the position bar pressed in, raise or lower the telephone to the desired angle or height.

  • Page 43: Environmental And Safety Considerations

    53 mbar of water vapor pressure. Storage: Temperature range –50° to 70°C (–58° to 158°F) Relative humidity 5% to 95% (noncondensing). At temperatures above 34°C (93°F) relative humidity limited to 53 mbar of water vapor pressure. M3900 Series Telephones Description, Installation and Administration...

  • Page 44: Line Engineering

    Page 34 of 36 Environmental and safety considerations Line engineering The M3900 Series Meridian Digital Telephones use twisted pair wiring on transmission lines determined by the rules in Digital telephone line engineering (553-2201-180). The maximum acceptable loop length is 1067 m.

  • Page 45: List Of Acronyms

    Automatic Call Distribution Accessory Connection Module Asynchronous Data Option Analogue Terminal Adapter Class of Service CCOS Controlled Class of Service Call Progress Monitor CPND Calling Party Name Display Data Communications Equipment Digital Line Card M3900 Series Telephones Description, Installation and Administration...
  • Page 46 Page 36 of 36 List of Acronyms Directory Number Electronic Industries Association Federal Communications Commission Intermediate Distribution Frame Liquid Crystal Display Light Emitting Diode (lamp) Main Distribution Frame Meridian Communications Adapter Meridian Communications Adapter Terminal Number 553-3001-216 Standard 1.00 June 1999...
  • Page 48 Description, Installation and Administration © 1999, 1999 Nortel Networks Corporation All rights reserved Information is subject to change without notice. Nortel Networks Corporation reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant. This...

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