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· When the Flexjet mode is active, the arrows will
increase or decrease the water flow volume. When
the backjet mode is active, the arrows increase or
decrease the backjet pulse speed.
TROUBLESHOOTING PROCEDURES
TROUBLESHOOTING PROCEDURES
This troubleshooting guide is for general aid only. A Kohler Authorized Service Representative or qualified electrician
should correct all electrical problems. For warranty service, contact your dealer or wholesale distributor.
Troubleshooting the Whirlpool System
SYMPTOMS
1. User keypad does
not illuminate when
power button is
pressed or outer ring
is rotated.
2. Motor starts, but all
jets are not
functioning.
3. User keypad is
illuminated, but does
not respond to
buttons or outer ring.
4. User keypad
indicator bar keeps
scanning at power-up.
5. User keypad is
illuminated, but pump
won't start.
6. Motor runs but pump
won't prime
(cavitates).
7. Pump stops before
18 minutes.
8. Pump does not
automatically stop
after 22 minutes.
9. Pump will not turn off
when the power
button on the user
keypad is pressed.
1141609-T01-A
PROBABLE CAUSES
A. No power to control.
B. GFCI or ELCB tripped.
C. Wiring harness from user keypad to
control is loose, disconnected or
damaged.
D. User keypad does not work.
E. Control does not work.
A. Jet is closed.
B. Jet not installed correctly.
C. Jets are blocked.
A. Control program is locked.
B. Wiring harness from user keypad to
control is loose, disconnected or
damaged.
C. User keypad does not work.
D. Control does not work.
A. Control program is locked.
B. Wiring harness from user keypad to
control is loose, disconnected or
damaged.
C. User keypad does not work.
D. Control does not work.
A. Power cord from pump to control is loose,
disconnected or damaged.
B. Pump does not work.
C. Control does not work.
A. Pump is shimmed too high.
B. Small air leak at pump inlet.
C. Motor/pump does not work.
D. Control does not work.
A. GFCI or ELCB tripped.
B. Suction is blocked
C. Jets are blocked.
D. Motor overheated and protection device
activated.
A. 20-minute timer inadvertently disabled.
A. User keypad does not work.
B. Control does not work.
·
RECOMMENDED ACTION
A. Check wiring and connect power.
B. Reset GFCI or ELCB.
C. Check wiring for proper connections.
Replace wiring harness if necessary.
D. Replace user keypad.
E. Replace control.
A. Rotate jet trim counterclockwise to open.
B. Reinstall jet; check for O-ring damage.
C. Remove blockage.
A. Reset GFCI or ELCB.
B. Check wiring for proper connections.
Replace wiring harness if necessary.
C. Replace user keypad.
D. Replace control.
A. Reset GFCI or ELCB.
B. Check wiring for proper connections.
Replace wiring harness if necessary.
C. Replace user keypad.
D. Replace control.
A. Check wiring for proper connections.
B. Replace pump.
C. Replace control.
A. Lower pump/control to subfloor level.
B. Securely tighten nut(s) on intake side of
pump.
C. Replace motor/pump.
D. Replace control.
A. Identify source of fault and correct. Reset
GFCI or ELCB.
B. Remove obstruction.
C. Remove blockage.
D. Check for blockage at suction and/or jets.
Remove blockage and allow motor to cool.
A. See service manual.
A. Replace user keypad.
B. Replace control.
15
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