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Difficulties
White horizontal lines appear in
text or graphics.
The machine prints blank pages.
Characters and lines are blurred.
Printed text or images are
skewed.
Smudge or stain at the top centre
of the printed page.
Printing appears dirty or ink
seems to run.
Suggestions
See Related Information: Print Settings (Windows
Make sure your ink cartridges are fresh. The following may cause ink to clog:
•
The expiration date written on the cartridge package has passed. (Brother
Original cartridges stay usable for up to two years if kept in their original
packaging.)
•
The ink cartridge has been in your machine for over six months.
•
The ink cartridge may not have been stored correctly before use.
Make sure you are using Brother Original Innobella ink. Brother does not
recommend the use of cartridges other than Brother Original cartridges or the
refilling of used cartridges with ink from other sources.
Make sure you are using one of the recommended types of paper.
See Related Information: Acceptable Paper and Other Print Media.
The recommended environment for your machine is between 20 °C and 33 °C.
Clean the print head.
See Related Information: Clean the Print Head from Your Brother Machine.
See Related Information: Clean the Print Head from Your Computer (Windows
or Clean the Print Head from Your Computer (Macintosh).
Make sure you are using Brother Original Innobella ink.
Try using the recommended types of paper.
See Related Information: Acceptable Paper and Other Print Media.
To prolong print head life, provide the best ink cartridge economy and maintain
print quality, we do not recommend frequently unplugging the machine and/or
leaving the machine unplugged for extended periods of time. We recommend
using
to power down the machine. Using
machine, resulting in periodic, but less frequent, cleaning of the print head.
Check the print quality.
See Related Information: Check the Print Quality.
Make sure you are using Brother Original Innobella ink.
To prolong print head life, provide the best ink cartridge economy and maintain
print quality, we do not recommend frequently unplugging the machine and/or
leaving the machine unplugged for extended periods of time. We recommend
using
to power down the machine. Using
machine, resulting in periodic, but less frequent, cleaning of the print head.
Check the printing alignment.
See Related Information: Check the Print Alignment from Your Brother Machine.
Make sure the paper is loaded correctly in the paper tray and the paper guides
are adjusted correctly.
See Related Information: Load Paper.
Make sure the Jam Clear Cover is closed correctly.
Make sure the paper is not too thick or curled.
See Related Information: Acceptable Paper and Other Print Media.
Make sure you are using the recommended types of paper. Do not handle the
paper until the ink is dry.
See Related Information: Acceptable Paper and Other Print Media.
Make sure the printing surface is face down in the paper tray.
Make sure you are using Brother Original Innobella ink.
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) or Print Options (Macintosh).
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