Troubleshooting & Maintenance; Display Installation Problems - 3M C3266PW User Manual

297
Chapter 3
Troubleshooting & Maintenance
If you have a problem setting up or using your display, you may be able to solve it
yourself. Before calling 3M Touch Systems, review the suggested actions appropriate to
the problem(s) you are experiencing with the display. You may also want to consult your
video card user's manual for additional troubleshooting advice.

Display Installation Problems

Common Display Installation Issues
Issue
No image displayed (blank
screen)
No image displayed (blank
screen)
No image displayed (blank
screen)
Solution
Is the display receiving power?
•
Check that the display's power cable is connected properly and securely
into a grounded electrical outlet.
•
Check that the AC input jack is firmly plugged into the display.
•
Check that the display's power cable is connected properly and securely
to an electrical outlet.
•
Try a different power cable.
•
Try a different electrical outlet.
Is the display receiving a valid video signal from the PC?
•
Check that the computer is powered on.
•
Check that the video cable is connected properly and securely to the
display and the computer.
•
Check that the LED on the rear of the display is green.
•
Check that no pins are bent in the video cable connector, (both ends).
•
Check that the video card is firmly set in the card slot in your computer.
•
Check that the video input from the video card falls within the refresh
rate of the display. Refer to Supported Video Display Modes and
Refresh Rates in Chapter 1.
•
Check that your computer is using a supported display mode. Refer to
Supported Video Display Modes and Refresh Rates in Chapter 1.
Is the display in Power Management mode?
•
If the LED on the rear of the display is flashing amber, touch the screen,
press any key on the keyboard, or move the mouse to restore operation.
•
Verify that the video source selection is correct (OSD)
3M Touch Systems, Inc. Proprietary Information
3M™ Multi-Touch Chassis Display User Guide