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Malfunction table
Problem
The appliance does not work
The appliance is not in operation. A
cooking time appears in the display.
The microwave does not switch on.
It takes longer than before for the
food to heat up.
A signal sounds. The colon in the
display flashes.
Error messages
You can take remedial action yourself for some error
messages.
Error message
Error message "E723" appears in the dis-
play.
Error message "Er1", "Er4", "Er18" or "E305"
appears in the display.
Error message "Er11" appears in the dis-
play. "Button jammed"
After-sales service
Our after-sales service is there for you if your appliance needs
to be repaired. We will always find the right solution in order to
avoid unnecessary visits from a service technician.
E number and FD number
When calling us, please give the product number (E no.) and
the production number (FD no.) so that we can provide you with
the correct advice. The rating plate bearing these numbers can
be found on the right-hand side when you open the appliance
door. To save time, you can make a note of the number of your
appliance and the telephone number of the after-sales service
in the space below, should it be required.
E no.
After-sales service
O
Possible cause
Faulty circuit breaker
Plug not plugged in
Power cut
Incorrect operation
The start button was not pressed after the set-
ting had been made.
The door was not fully closed.
The start button was not pressed.
The microwave power setting is too low.
A larger amount than usual has been placed
in the appliance.
The food was colder than usual.
The appliance is in demonstration mode.
Possible cause
The door is not properly closed.
Technical malfunction.
The buttons are dirty or the mechanism
has jammed.
FD no.
Remedy/information
Look in the fuse box to make sure that the
fuse for the appliance is OK.
Plug in the plug
Check whether the kitchen light is working.
Switch off the circuit breaker in the fuse box.
Reconnect the circuit breaker after approx.
10 seconds.
Press the start button or switch off the appli-
ance.
Check whether food remains or foreign
material is trapped in the door. Make sure
that the sealing surfaces are clean. Check
whether the door seal is twisted.
Press the start button.
Select a higher power setting.
Double the amount = almost double the time
Stir or turn the food during cooking
Press the
1.
Press and hold the
2.
onds.
Demo mode is deactivated.
Remedy/Note
Open the appliance with the
close it again.
Call the aftersales service.
Press all the buttons several times. Clean
the buttons with a dry cloth. Open and
close the appliance door. If this does not
help, consult the after-sales service.
Please note that there will be a fee for a visit by a service
technician in the event of a malfunction, even during the
warranty period.
Please find the contact data of all countries in the enclosed
customer service list.
To book an engineer visit and product advice
0344 892 8999
GB
Calls charged at local or mobile rate.
01450 2655
IE
0.03 € per minute at peak. Off peak 0.0088 € per
minute.
Rely on the professionalism of the manufacturer. You can
therefore be sure that the repair is carried out by trained service
technicians who carry original spare parts for your appliances.
This appliance corresponds to the standards EN 55011 and
CISPR 11. It is a Group 2, Class B product.
Group 2 means that microwaves are produced for the purpose
of heating food. Class B states that the appliance is suitable for
private households.
2
button.
button for three sec-
g
3
button and
11
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