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Malfunction table
Malfunctions often have simple explanations. Please refer to the
malfunction table before calling the after-sales service.
If a meal does not turn out exactly as you wanted, refer to the
Tested for you in our cooking studio section, where you will
find plenty of cooking tips and tricks.
Troubleshooting
Error message
The appliance does not work
Three zeros flash in the display.
The appliance is not in operation. A
cooking time appears in the display.
The microwave does not work.
The food takes longer than usual to
heat up
The turntable is making a scratching
or grinding noise.
Microwave operation has been can-
celled for no apparent reason.
After-sales service
Our after-sales service is there for you if your appliance needs
to be repaired. We will always find the right solution in order to
avoid unnecessary visits from a service technician.
E number and FD number
When calling us, please give the product number (E no.) and
the production number (FD no.) so that we can provide you with
the correct advice. The rating plate bearing these numbers can
be found on the right-hand side when you open the appliance
door. To save time, you can make a note of the number of your
appliance and the telephone number of the after-sales service
in the space below, should it be required.
E no.
After-sales service
O
Please note that there will be a fee for a visit by a service
technician in the event of a malfunction, even during the
warranty period.
Please find the contact data of all countries in the enclosed
customer service list.
Possible cause
The plug is not plugged into the mains.
Power cut
Faulty circuit breaker
Incorrect operation
Power cut
The rotary selector was accidentally pressed.
The "start" button was not pressed after the set-
ting was made.
The door was not fully closed.
The "start" button was not pressed.
The microwave power setting was too low.
You have placed a larger amount of food than
normal in the appliance.
The food was colder than usual.
There is dirt or a foreign object in the area
around the turntable drive.
The microwave has a fault.
FD no.
:
Risk of electric shock!
Incorrect repairs are dangerous. Repairs may only be carried
out by one of our trained after-sales engineers.
You can take remedial action yourself for some error
messages.
Remedy/Note
Plug the plug in
Check whether the kitchen light works.
Look in the fuse box to make sure that the
fuse for the appliance is OK.
Switch off the circuit breaker in the fuse
box. Reconnect it after approx.
10 seconds.
Reset the time.
Press the "stop" button.
Press the "start" button or clear the setting
by pressing the "stop" button.
Check whether food remains or foreign
material is trapped in the door.
Press the "start" button.
Select a higher microwave power setting.
Double the amount = double the cooking
time.
Stir or turn the food during cooking
Clean the roller ring and recess in the
cooking compartment.
If this fault occurs repeatedly, please call
the after-sales service.
To book an engineer visit and product advice
0344 892 8999
GB
Calls charged at local or mobile rate.
01450 2655
IE
0.03 € per minute at peak. Off peak 0.0088 € per
minute.
Rely on the professionalism of the manufacturer. You can
therefore be sure that the repair is carried out by trained service
technicians who carry original spare parts for your appliances.
This appliance corresponds to the standards EN 55011 and
CISPR 11. It is a Group 2, Class B product.
Group 2 means that microwaves are produced for the purpose
of heating food. Class B states that the appliance is suitable for
private households.
Technical data
Input voltage
Power consumption
Maximum output power
Grill power
Microwave frequency
Fuse
AC 220-230 V, 50 Hz
1270 W
800 W
1000 W
2450 MHz
10 A
11
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