Malfunction Table; After-Sales Service; E Number And Fd Number - Siemens HF24M764 Instruction Manual

Malfunction table

Malfunctions often have simple explanations. Please refer to the
malfunction table before calling the after-sales service.
If a meal does not turn out exactly as you wanted, refer to the
Tested for you in our cooking studio section, where you will
find plenty of cooking tips and tricks.
Troubleshooting
Error message
The appliance does not work
Three zeros light up in the display.
The appliance is not in operation. A
cooking time appears in the display.
The microwave does not work.
It takes longer than before for the
food to heat up
The turntable makes a scratching or
grinding noise.
Microwave operation has been can-
celled for no apparent reason.
"M" appears in the display.

After-sales service

Our after-sales service is there for you if your appliance needs
to be repaired. We will always find the right solution in order to
avoid unnecessary visits from a service technician.

E number and FD number

When calling us, please give the product number (E no.) and
the production number (FD no.) so that we can provide you with
the correct advice. The rating plate bearing these numbers can
be found on the right-hand side when you open the appliance
door. To save time, you can make a note of the number of your
appliance and the telephone number of the after-sales service
in the space below, should it be required.
E no.
After-sales service O
10
Possible cause
The plug is not plugged in.
Power failure
Faulty circuit breaker
Faulty operation
Power failure
The rotary selector was actuated accidentally.
The ¹ button was not pressed after setting.
The door was not fully closed.
The button was not pressed.
¹
The microwave power level setting was too low. Select a higher microwave power setting.
A larger amount of food than usual has been
placed in the appliance.
The food was colder than usual.
Dirt or debris in the area around the turntable
drive.
The microwave has a fault.
The appliance is in demo mode.
FD no.
:
Risk of electric shock!
Incorrect repairs are dangerous. Repairs may only be carried
out by one of our trained after-sales engineers.
You can take remedial action yourself for some error
messages.
Remedy/note
Plug the plug in
Check whether the kitchen light works.
Look in the fuse box to make sure that the
circuit breaker for the appliance is in work-
ing order.
Switch off the circuit breaker in the fuse
box. Switch it back on after approx. 10
seconds.
Reset the time.
Press the
Press the
with the
Check whether food residue or debris is
trapped in the door.
Press the
Double the amount – double the time.
Stir or turn the food during cooking.
Clean the roller ring and the recess in the
cooking compartment.
If this fault occurs repeatedly, please call
the after-sales service.
Press and hold the
button for approx. 7 seconds.
Demo mode is deactivated.
Please note that there will be a fee for a visit by a service
technician in the event of a malfunction, even during the
warranty period.
Please find the contact data of all countries in the enclosed
customer service list.
To book an engineer visit and product advice
0344 892 8999
GB
Calls charged at local or mobile rate.
01450 2655
IE
0.03 € per minute at peak. Off peak 0.0088 € per
minute.
Rely on the professionalism of the manufacturer. You can
therefore be sure that the repair is carried out by trained service
technicians who carry original spare parts for your appliances.
This appliance corresponds to the standards EN 55011 and
CISPR 11. It is a Group 2, Class B product.
Group 2 means that microwaves are produced for the purpose
of heating food. Class B states that the appliance is suitable for
private households.
button.
º
¹ button or cancel the setting
button.
º
button.
¹
¹ button and the º