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Area
Cleaning agents
Seal
Hot soapy water:
Clean with a dish cloth, do not scour. Do
not use a metal or glass scraper for clean-
ing.
Malfunction table
Malfunctions often have simple explanations. Please refer to the
malfunction table before calling the after-sales service.
If a meal does not turn out exactly as you wanted, refer to the
Tested for you in our cooking studio section, where you will find
plenty of cooking tips and tricks.
Troubleshooting
Error message
The appliance does not work
Three zeros flash in the display.
The appliance is not in operation. A
cooking time appears in the display.
The microwave does not work.
The food takes longer than usual to
heat up
The turntable is making a scratching or
grinding noise.
Microwave operation has been can-
celled for no apparent reason.
After-sales service
Our after-sales service is there for you if your appliance needs to
be repaired. We will always find the right solution in order to avoid
unnecessary visits from a service technician.
E number and FD number
When calling us, please give the product number (E no.) and the
production number (FD no.) so that we can provide you with the
correct advice. The rating plate bearing these numbers can be
found on the right-hand side when you open the appliance door.
To save time, you can make a note of the number of your
appliance and the telephone number of the after-sales service in
the space below, should it be required.
Possible cause
The plug is not plugged into the mains.
Power cut
Faulty circuit breaker
Incorrect operation
Power cut
The rotary selector was accidentally pressed.
The Start button was not pressed after the setting
was made.
The door was not fully closed.
The Start button was not pressed.
The microwave power setting was too low.
You have placed a larger amount of food than
normal in the appliance.
The food was colder than usual.
There is dirt or a foreign object in the area around
the turntable drive.
The microwave has a fault.
: Risk of electric shock!
Incorrect repairs are dangerous. Repairs may only be carried out
by one of our trained after-sales engineers.
You can take remedial action yourself for some error messages.
Remedy/Note
Plug the plug in
Check whether the kitchen light works.
Look in the fuse box and check that the cir-
cuit breaker for the appliance is in working
order.
Switch off the circuit breaker in the fuse box.
Reconnect it after approx. 10 seconds.
Reset the time.
Press the Stop button.
Press the Start button or clear the setting by
pressing the Stop button.
Check whether food remains or foreign
material is trapped in the door.
Press the Start button.
Select a higher microwave power setting.
Double the amount = double the cooking
time.
Stir or turn the food during cooking
Clean the roller ring and recess in the cook-
ing compartment.
If this fault occurs repeatedly, please call the
after-sales service.
E no.
After-sales service O
Please note that there will be a fee for a visit by a service
technician in the event of a malfunction, even during the warranty
period.
Please find the contact data of all countries in the enclosed
customer service list.
FD no.
27
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