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Before you call for service...
Problem
Possible Causes
No soft water
Faucet or fixture where sample was
taken not plumbed to soft water.
NOTE: Be sure sample is from a faucet
that doesnot mix soft and hard water.
For example, a single lever kitchen faucet,
if the cold side is plumbed to hard water
No salt in the brine tank or
salt bridged
Transformer unplugged at wall outlet or • Check for a loss of electrical power to the water
power cable to softener not connected.
Fuse blown or circuit breaker popped
oncircuit to electrical outlet. Electrical
outlet on a circuit that can be switched
off.
Manual bypass valve in
bypass position
Valve drain hose pinched, plugged,
elevated too high or otherwise
restricted
Nozzle and venturi dirty, incorrectly
assembled or damaged
Water hard sometimes
Using hot water while the
water softening system
is regenerating
Control hardness number
setting too low
Grains of hardness
in your water supply
have increased
Errl code
Wiring not connected to
electric control board
24
What To Do
• To conserve salt, the installer may have isolated some
fixtures (outside faucets, toilets, etc.) from soft water.
From the outlet of the water softening system, trace the
water flow path, in house plumbing. If soft water is not
directed to a faucet or fixture where wanted, consult
a plumber.
• Check for a salt bridge or, if the tank is empty, refill with
recommended salt. Press (for 3 seconds) the TOUCH or
HOLD to start an immediate regeneration and restore
soft water supply.
softening system,due to any of these conditions and
correct as needed. With the power supply restored,
observe the faceplate time display and read Program
Memory section. NOTE: The electrical outlet for the softener
should be continuously live so it cannot be accidentally
switched off.
• Be sure the bypass valve stem is positioned properly.
Observe instructions on the decal at the end of the stem.
• Any restriction in this drain hose may prevent proper
operation of the nozzle and venturi and reduce or
prevent brine draw during regenerations.
• With water pressure to the water softening system off,
take the nozzle assembly apart. Inspect, clean and
replace as needed. Any foreign particle(s), scratches,
nicks, etc., in the passages can prevent operation. Be sure
holes in the gasket are centered over holes in the housing.
• Avoid using hot water during water softening system
regenerations because the water heater will refill with
hard water. See Automatic Hard Water Bypass During
Regeneration section.
• Press and release the SET button until HARDNESS shows
in the display. Be sure the number shown is the same as
the actual grains per gallon hardness of your water
supply. See the Control section if a change in the setting
is needed.
• Water hardness can change over time, especially in
well water. To check, have the water tested by a water
analysis laboratory or call your local water department.
Adjust the hardness number setting as needed.
• Unplug transformer. Remove control cover. Release
clips on sides. Check to make sure all wiring is firmly
connected to electronic board.
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