Frequently Asked Questions - Flip FLIPALBUM 6 User Manual

11
Customer Support

11.1 Frequently Asked Questions

Q1. Why do I always get XML code when I view FlipBooks?
A1. If you use Internet Explorer 5.0 and have more than one Browser Helper Object
(e.g., Go!Zilla) in your system, you are likely to get HTML code when clicking FlipBooks.
There is a documented bug in Internet Explorer 5.0 regarding systems with multiple Browser
Helper Objects.
http://support.microsoft.com/support/kb/articles/q229/9/70.asp.
Due to this problem, some software (e.g., FlipAlbum(r) and Go!Zilla) may fail to perform
certain features. Please upgrade your Internet Explorer to 5.01 or above,
http://www.microsoft.com/windows/ie/downloads/critical/ie6sp1/default.mspx.
If you have more questions, please go to Customer Support.
Q2. Why certain annotation text cannot be displayed in the slide show?
A2. Known limitation, black text in transparent mode, cannot be displayed on slide show.
Q3. Why are some image pages scaled according to screen resolution, and some
are not?
A3. Album page files (*.FLP) will be scaled according to screen resolution, whereas image
files will not.
168