Troubleshooting; Common Solutions - Bose ACOUSTIMASS 300 Owner's Manual

If you experience problems with your bass module:
• Unplug the power cords for the bass module and SoundTouch® 300 soundbar, wait 30
seconds and plug them firmly into a live AC (mains) outlet.
• Secure all cables.
• Check the state of the system status indicator (see page 16).
• Move the bass module and SoundTouch® 300 soundbar away from possible
interference (wireless routers, cordless phones, televisions, microwaves, etc.).
• Move the SoundTouch® 300 soundbar within the recommended range of your
wireless router or mobile device for proper operation.
• Place the bass module according to the placement guidelines (see page 8).
If you continue to experience problems, see "Common solutions" before contacting
Bose® customer service. This table is designed to help you identify and correct many
common problems that can occur with your Bose product.

Common solutions

The following table lists symptoms and possible solutions to common problems.
Symptom Solution
No power • Use the SoundTouch® 300 remote control to power on the soundbar (refer to
Bass module • Repeat the pairing process (see page 10).
doesn't pair
• Connect the bass module to the soundbar using a 3.5 mm stereo cable
with the
soundbar
the SoundTouch® 300 owner's guide).
(see page 22). If you don't have a 3.5 mm stereo cable (commonly used for
headphones and mobile devices), contact Bose® customer service to receive
this part. Refer to the contact sheet in the carton. You can also purchase this
part at your local electronics store.
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