Bose ACOUSTIMASS 300 Owner's Manual page 20

T R O U B L E S H O O T I N G
Symptom Solution
Intermittent • Unmute the system.
or no audio
• Increase the volume.
• Ensure that the soundbar's HDMI™ cable is inserted into a connector on your
• Insert the soundbar's optical cable into a connector on your TV labeled
• Ensure that your TV can output audio from connected sources and that audio
• Repeat the pairing process (see page 10).
• If your source is connected to your TV:
Poor or • Test different sources if available.
distorted
• Remove all protective films from the bass module.
sound
• Run ADAPTiQ® audio calibration (see page 12).
Bass is too • Adjust the bass setting of the system (see page 14).
heavy or low
• Run ADAPTiQ audio calibration (see page 12).
• Move the bass module away from nearby walls and corners.
2 0 - E N G L I S H
TV labeled ARC or Audio Return Channel. If your TV does not have an HDMI
(ARC) connector, connect to the soundbar using the optical cable (refer to the
SoundTouch® 300 owner's guide).
Output or OUT, not Input or IN.
output is enabled (refer to your TV owner's guide).
– Select the correct TV input (refer to the SoundTouch® 300 owner's guide).
– Plug your source directly to the soundbar and select the appropriate
settings in the SoundTouch® app to play audio directly from the source
(refer to the SoundTouch® 300 owner's guide).