Bose Bass Module 500 - Small Subwoofer 10" Manual

Also See for Bass Module 500:

Manual (648 pages)

Safety, security, and use instructions (25 pages)

Quick start manual (16 pages)

Table of Contents

Contents

1 WHAT'S IN THE CARTON
- 1.1 CONTENTS
2 BASS MODULE PLACEMENT
- 2.1 RECOMMENDATIONS
3 POWER
- 3.1 CONNECT THE BASS MODULE TO POWER
4 CONNECT TO A SOUNDBAR OR SPEAKER
5 BASS MODULE STATUS
- 5.1 STATUS LIGHT
6 CARE AND MAINTENANCE
7 TROUBLESHOOTING
8 Documents / Resources
- 8.1 References
- 8.2 Download manual

Bose Bass Module 500 - Small Subwoofer 10" Manual

WHAT'S IN THE CARTON

Confirm that the following parts are included:

*May ship with multiple power cords. Use the power cord for your region.

NOTE: If any part of the product is damaged, do NOT use it. Contact your authorized Bose dealer or Bose customer service.
Visit: worldwide. Bose.com/Support

BASS MODULE PLACEMENT

RECOMMENDATIONS

For best performance, follow these recommendations when placing the bass module:

Do NOT place any objects on top of the bass module.

To avoid wireless interference, keep other wireless equipment 1 – 3 ft. (0.3 – 0.9 m) away from the bass module. Place the bass module outside and away from metal cabinets, other audio/video components and direct heat sources.

Place the bass module on a stable and level surface. Vibration can cause the bass module to move, particularly on smooth surfaces like marble, glass or highly polished wood.

Place the bass module along the same wall as your TV, or along any other wall in the front third of the room.

Keep the back side of the bass module (the side opposite the Bose logo) at least 3 in. (7.6 cm) from any other surface. Blocking the port on the bottom of this side may affect acoustic performance.

For more bass, place the bass module closer to walls and corners. For less bass, place the bass module further from walls and corners.

Make sure there is an AC (mains) outlet nearby.
BASS MODULE PLACEMENT

Do NOT place the bass module on its top or sides when in use.

POWER

CONNECT THE BASS MODULE TO POWER

Connect the power cord to the connector on the bass module.
Plug the other end of the power cord into an AC (mains) power outlet.

CONNECT TO A SOUNDBAR OR SPEAKER

CHOOSE YOUR CONNECTION METHOD

The way you connect the bass module depends on your soundbar or speaker.

Choose your connection method from the table below.

SOUNDBAR OR SPEAKER	CONNECTION METHOD
Bose Smart Soundbar (voice-enabled soundbar)	Connect using the Bose Music app. NOTE: If you can't access or have trouble connecting using the Bose Music app.
SoundTouch 300 soundbar	Connect using your's oundbar's remote.
Bose TV Speaker (or alternate wired setup for soundbars)	Connect using an audio cable (not provided).

CONNECT USING THE BOSE MUSIC APP

In the Bose Music app, select your soundbar.
Go to the Settings menu to add your bass module.

New to the Bose Music app?

On your mobile device, download the Bose Music app.
Follow the app instructions.

CONNECT USING THE SOUNDTOUCH 300 REMOTE

On your soundbar's remote, press the SoundTouch button e.
Press and hold k until the connectivity light l on the soundbar blinks white.

Once connected, you hear a tone. The light on the back of the bass module and l on the soundbar glow white.

NOTES: Connecting may take several minutes.

If the bass module doesn't connect to the soundbar.

Check for sound

NOTE: To avoid hearing distorted audio, turn off your TV speakers. Refer to your TV owner's guide for more information.

Power on your TV.
If you are using a cable/satellite box or other secondary source:
1. Power on this source.
2. If this source is connected to your TV, select the appropriate TV input.
Power on the soundbar.
You hear sound coming from the bass module.
NOTE: If you don't hear sound from the bass module.

CONNECT USING AN AUDIO CABLE

You can connect the module to the soundbar or speaker using a 3.5 mm audio cable (not provided).

If you don't have a 3.5 mm audio cable (commonly used for headphones and mobile devices), visit Bose.com/BM500 to purchase a 15 ft. (4.5 m) cable. You can also purchase this part at your local electronics store.

Connect one end of a 3.5 mm audio cable to the BASS IN connector on the bass module.
Connect the other end of the cable to the BASS connector on the back of the soundbar or speaker.

NOTES:
Bose Smart Soundbar: Make sure to connect the cable to the BASS connector, not the IR connector.
Bose TV Speaker: Make sure to connect the cable to the BASS connector, not the
AUX IN connector.
SoundTouch 300 soundbar: Connect the cable to the ACUSTIMASS connector.
Check for sound.

BASS MODULE STATUS

STATUS LIGHT

The light on the back of the module shows system status.
STATUS LIGHT

LIGHT ACTIVITY	SYSTEM STATE
Solid white	Connected to the soundbar or speaker
Blinking white	Downloading a software update
Solid amber	Network standby (wireless connection)
Blinking amber	Ready to connect to the soundbar or speaker
Off	Power-saving mode (wired connection)
Blinking red	Error - contact Bose customer service

CARE AND MAINTENANCE

CLEAN THE BASS MODULE

Clean the exterior of the bass module with a soft, dry cloth.

Do NOT allow liquids to spill onto the bass module or into any openings.
Do NOT use any sprays near the bass module.
Do NOT use any solvents, chemicals or cleaning solutions containing alcohol, ammonia or abrasives.
Do NOT allow objects to drop into any openings.

REPLACEMENT PARTS AND ACCESSORIES

Replacement parts and accessories can be ordered through Bose customer service.
Visit: worldwide. Bose.com/Support

LIMITED WARRANTY

Your bass module is covered by a limited warranty. Visit our website at global. Bose.com/warranty for details of the limited warranty.

To register your product, visit global. Bose.com/register for instructions.

Failure to register will not affect your limited warranty rights.

TROUBLESHOOTING

TRY THESE SOLUTIONS FIRST

If you experience problems with the bass module:

Unplug the power cords for the bass module and soundbar or speaker, wait 30 seconds and plug them firmly into a live AC (mains) outlet.

Secure all cables.

Check the bass module status.

Move the bass module and soundbar or speaker away from possible interference (wireless routers, cordless phones, televisions, microwaves, etc.).

Place the bass module according to the placement guidelines.

OTHER SOLUTIONS

If you could not resolve your issue, see the table below to identify symptoms and solutions to common problems. If you are unable to resolve your issue, contact Bose customer service.

Visit: worldwide. Bose.com/contact

SYMPTOM	SOLUTION
Bose Music app doesn't work on mobile device	Make sure your mobile device is compatible with the Bose Music app and meets minimum system requirements. For more information, refer to the app store on your mobile device.
Bass module doesn't wirelessly connect to the soundbar	Confirm that the status light is blinking amber, indicating that the bass module is ready to connect. Repeat the connection process. If the bass module was previously connected to the soundbar, reset the bass module's connection. Unplug the power cords for the bass module and soundbar, wait 30 seconds and plug them firmly into a live AC (mains) outlet. Connect the bass module to the soundbar using a 3.5 mm audio cable. NOTE: If you don't have a 3.5 mm audio cable (commonly used for headphones and mobile devices), visit Bose.com/BM500 to purchase a 15 ft. (4.5 m) cable. You can also purchase this part at your local electronics store.
Intermittent or no audio	Unmute the system. Increase the volume. Confirm that the soundbar or speaker is playing audio. If not, refer to your soundbar or speaker owner's guide for troubleshooting. Test different sources (if available). Make sure that you're playing audio that has bass frequencies, such as music or movies. For wireless connections: Confirm that the status light is glowing solid white, indicating that the bass module is connected to the soundbar. Repeat the connection process. If the bass module was previously connected to the soundbar, reset the bass module's connection. Place the bass module according to the placement guidelines.
Poor or distorted sound from the bass module	Test different sources (if available). Place the bass module according to the placement guidelines. Remove all protective films from the bass module. If the bass module is connected to a Bose Smart Soundbar or SoundTouch 300 soundbar, run ADAPTiQ audio calibration. For more information, refer to your soundbar owner's guide. NOTES: This solution does not apply to the Bose Smart Soundbar 300. If you no longer have the ADAPTiQ headset (provided with your soundbar), contact Bose customer service for a replacement. If the bass module is connected to a Bose TV Speaker or Bose Smart Soundbar, make sure the 3.5 mm audio cable (not provided) is connected to the BASS connector on the back of the speaker or soundbar, not the AUX IN or IR connector.
Bass is too heavy or low	Adjust the bass. For more information, refer to your soundbar or speaker owner's guide. If the bass module is connected to a Bose Smart Soundbar or SoundTouch 300 soundbar, run ADAPTiQ audio calibration. For more information, refer to your soundbar owner's guide. NOTES: This solution does not apply to the Bose Smart Soundbar 300. If you no longer have the ADAPTiQ headset (provided with your soundbar), contact Bose customer service for a replacement. Move the bass module away from nearby walls and corners.

RESET THE CONNECTION TO THE SOUNDBAR

If the bass module no longer connects to the soundbar, reset the bass module's wireless connection. Resetting the wireless connection causes the soundbar to try to reconnect to the bass module, which may resolve connection issues.

To reset the wireless connection, press the button on the back of the bass module.
RESET THE CONNECTION TO THE SOUNDBAR

When the bass module reconnects to the soundbar, you hear a tone and the light on the back of the bass module glows white.

RESET THE BASS MODULE

Resetting the bass module clears all wireless connection information and returns the bass module to original factory settings.

Press and hold the button on the back of the bass module until the system status light blinks white.

When the reset is complete, the light blinks amber.
Connect the bass module to the soundbar.