Unanswered Calls - Broadview OfficeSuite User Manual

Using the System
forwarding Your buSineSS
CallS to an outSide phone
OfficeSuite® Phone allows you to forward any of
your calls to any outside number so you can work
from anywhere. To program this, simply go to the
My Phones widget on the MyOfficeSuite Dashboard
and click Configure and program any unassigned
programmable soft key as Forward to Number and
label the key as FWD to Home, or FWD to Cell as
appropriate. Then, enter the phone number you wish
to forward the calls to, be sure to enter the 10-digit
phone number. Follow the simple instructions in the
pop-up window to determine if you want this feature
Active (all calls will automatically be forwarded to
this number) or Inactive (forward incoming calls
to this number only when you press the FWD to #
memory key).
Setting up Call forwarding for

unanSwered CallS

Unanswered calls can be forwarded to voicemail,
an auto attendant, another employee on the
system, or any another phone, anywhere. Use the
My Call Forwarding widget on the My Account
Dashboard to set up call forwarding. Select the
extension you wish to forward from the drop-down
list, then select the number of rings (from 1 to 20)
and choose one of the forward options by clicking
the appropriate radio button.
If you select Another Phone, either select an
extension on the system from the drop-down
list, or enter an external number starting with the
area code. Press Save when done to save your call
forwarding configuration.
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