Common Problems - Promega GloMax GM2000 Operating Manual

6.A. Error Messages (continued)
Error Message
FPGA corrupt
ADC status invalid
Head loopback
failure
No plate in
instrument
6.B. Common Problems
Symptoms
Injectors sputter or drip
Injectors not injecting
Plate not detected
Plate stuck or jammed in instrument
Tablet PC touch screen does not
appear to be working
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TM470 · 4/16
Description
FPGA image programming has failed,
or FPGA module is defective.
Internal hardware failure has
occurred.
Internal hardware failure has
occurred.
No plate is present or a clear plate is
in the Sample Tray.
Causes and Comments
Reagent buildup in injector lines. Run the flushing
protocol (Section 4.C).
Injector speed may not be optimal for the viscosity or
composition of the solutions used.
No reagent in injector lines. Confirm that the inlet tubing is
inserted into the bottom of the reagent container.
Reprime the injectors. (Section 4.A).
Injector tubing is clogged and may need to be replaced.
(Section 5.F)
The Microplate Sample Tray does not contain a plate or
waste tray, as appropriate. Insert a plate tray or waste tray,
as needed.
Press "Eject" or press "Self-Test" in Settings or press
"Recovery" in the Tools menu (Section 3.E). Any of these
methods can be used to attempt to recover the plate. If the
issue is not resolved, contact Promega Technical
Services (techserv@promega.com).
1.
2.
3.
4.
Resolution
Please contact Promega Technical
Services for troubleshooting assistance.
Please contact Promega Technical
Services for troubleshooting assistance.
Please contact Promega Technical
Services for troubleshooting assistance.
Use an opaque white or black plate.
Verify the plug is securely connected to the Tablet PC.
Verify that the instrument is plugged into the USB
port on the Tablet PC.
Restart the Tablet PC, and launch the GloMax
Navigator software.
If the issue is not resolved, contact Promega Technical
Services (techserv@promega.com).
®
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