Troubleshooting; Error Messages - Promega GloMax GM2000 Operating Manual

6.

Troubleshooting

For questions not addressed here, please contact your local Promega Branch Office or Distributor. Contact
information available at: www.promega.com. E-mail: techserv@promega.com
6.A. Error Messages
Error Message
Start Problem
Open door
detected during
operation
Reference
position loss
Reference
position loss
(Underrun)
Firmware read
operation
timeout
Firmware write
operation
timeout
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Description
Invalid Value: Selection must be
non-empty
Protocol Validation: No plate
detected in instrument
Error: Cannot connect to the
instrument. Device is not found; is it
turned off or disconnected?
The door of the instrument has been
opened unexpectedly during
operation of the instrument.
See Reference position loss
(Underrun)
During an instrument operation the
tray mechanism has not been able to
move to the desired position. This
may be caused by an obstruction in
the instrument.
The instrument has failed to respond
to a command.
The instrument has failed to write
values to its firmware.
Resolution
Select at least one well on the plate map.
Make sure the 96-well plate was inserted and
is properly seated.
Tablet PC is not connected to the instrument,
Tablet PC is OFF or Instrument is OFF.
Check to see if the Tablet PC is connected to
the instrument or turn ON the Tablet PC or
turn ON the instrument. If the error persists,
contact Promega Technical Services.
Manually opening the door of the instrument
during an instrument operation will cause
that operation to be aborted.
See Reference position loss (Underrun)
Attempt to remove the obstruction manually
if possible. Press "Eject" or press "Self-Test"
in setting or press "Recovery" in the Tools
menu. Any of these methods should result in
recovery of the obstructing item. Contact
Promega Technical Services if it is not
possible to resolve the issue.
Attempt to repeat the operation if possible. If
this error recurs please contact Promega
Technical Services to help troubleshoot the
issue.
Attempt to repeat the operation if possible. If
this error recurs please contact Promega
Technical Services to help troubleshoot the
issue.
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