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Appendix A. Getting Help and Technical Assistance
© Copyright Lenovo 2015
If you need help, service, or technical assistance or just want more information
about Lenovo products, you will find a wide variety of sources available from Lenovo
to assist you. This appendix will help you obtain additional information about Lenovo
and Lenovo products, and determine what to do if you experience a problem with
your Lenovo system or optional device.
Note: This section includes references to IBM web sites and information in regard
to obtaining service. IBM is Lenovo's preferred service provider for the
System x, Flex System, and NeXtScale System products.
You can solve many problems without outside assistance by following the
troubleshooting procedures that Lenovo provides in the online help or in the Lenovo
product documentation. The Lenovo product documentation also describes the
diagnostic tests that you can perform. The documentation for most systems,
operating systems, and programs contains troubleshooting procedures and
explanations of error messages and error codes. If you suspect a software problem,
see the documentation for the operating system or program.
Before you call, make sure that you have taken these steps to try to resolve the
problem yourself.
•
Check all cables to make sure that they are connected.
•
Check the power switches to make sure that the system and any optional
devices are turned on.
•
Check for updated software, firmware and operating-system device drivers for
your Lenovo product. The Lenovo Warranty terms and conditions state that you,
the owner of the Lenovo product, are responsible for maintaining and updating all
software or firmware for the product (unless it is covered by an additional
maintenance contract). Your service technician will request that you upgrade
your software or firmware if the problem has a documented solution within a
software or firmware upgrade.
•
If you have installed new hardware or software in your environment, check the
IBM ServerProven website
supported by your product.
•
Go to the
IBM Support portal
problem, and for other support options.
•
If you believe that you require warranty service for your Lenovo product, gather
the following information to provide to the service technician. This data will help
the service technician quickly provide a solution to your problem and ensure that
you receive the level of service for which you might have contracted. The service
technicians will be able to assist you more efficiently if you prepare before you
call.
– Hardware and Software Maintenance agreement contract numbers, if
applicable
– Machine type number (Lenovo 4-digit machine identifier)
– Model number
– Serial number
– Current system UEFI and firmware levels
– Other pertinent information such as error messages and logs
to make sure that the hardware and software is
to check for information to help you solve the
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