iQ Pet iQ Plus+Duo Owner's Manual page 54

- The battery may be low, check the LED
light for battery life.
- If you have a full charge, and you have
done all of the above, your unit may need
to be serviced. Please contact Customer
Service at info@dogtra-europe.com or
+33 (0)1 30 62 65 65.
3. The handheld transmitter has no range,
or stimulation is less when the dog is
farther away.
- Check to see if your fingers are touching
the antenna as the range may substantially
decrease.
- The range indicated on the unit's box is
for flat terrain (line of sight). Heavy brush,
trees, hills or moisture will affect the range
of your unit. For best range, hold the
handheld transmitter vertically above your
head, and/or try moving to higher ground.
- Any electrical conductors will affect the
range, such as cars, chain-link dog runs,
metal buildings, and radio towers. For best
results, operate away from these structures.
4. My units are not holding a charge.
- The charging pin may be damaged. A
metal pin inside the charging port should
stand straight up and firm in the center. If
the pin is wobbling, broken or missing, you
will need to send the unit in to the Repair
Dept. The charging port must be clean
TROUBLESHOOTING GUIDE
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