Troubleshooting Guide - iQ Pet iQ Plus+Duo Owner's Manual

TROUBLESHOOTING GUIDE

1. My dog is not reacting to the receiver/
collar.
- Make sure the receiver/collar is turned on.
Place the two red dots together to activate
the receiver/collar.
- Be sure the collar strap is tight enough so
both contact points are touching the dog's
skin.
- The contact points may be too short for
your dog's thick or long coat. You can
order longer contact points by contacting
us. If you are already using longer contact
points, you might need to trim down the
hair on the dog's neck, so both contact
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TROUBLESHOOTING GUIDE
points are touching the skin.
- The intensity level may be too low for
your dog. Keep increasing the stimulation
until the dog responds usually by neck
movement, head shaking, looking over his
shoulder, etc. (response may be very subtle
so pay attention)
2. The LED indicator light comes on, but I
do not feel any stimulation.
Your tolerance may be higher than your
dog's. You may need to try the unit on your
fingertips where sensitivity is higher and/or
increase the stimulation level. Be sure both
contact points are touching both of your
fingertips.