Problem solving guide
Other problems
Problem
The door to the freezer
section will not open
because it has been
opened and closed too
many times in succes‐
sion.
Food has frozen togeth‐
er.
There is no audible
alarm although the door
has been open for a
long time.
You cannot switch the
appliance off.
The external walls of
the appliance feel
warm.
48
Cause and remedy
This is not a fault. The suction caused by opening
and closing the door is preventing the door from
opening. Wait a few minutes and then try again. It
should now open without force.
The food packaging was not dry when placed in the
freezer.
Use a blunt instrument, e.g. a spoon handle or
plastic scraper, to prise it apart carefully.
This is not a fault. The alarm tone has been switched
off in settings mode (see "Selecting further settings -
Audible tones").
The safety lock is activated. The symbol is lit up in
the display.
Deactivate the lock (see "Selecting settings - Acti‐
vating or deactivating the lock").
This is not a fault. The warmth created by the evapo‐
rator is used to prevent condensation.