Hp E-Diagtools Hardware Diagnostics Utility - HP Vectra SERIES Quick User Manual

HP e-DiagTools Hardware Diagnostics Utility

HP e-DiagTools Hardware Diagnostics Utility
Note Run e-DiagTools before contacting HP for warranty service. This is to obtain information that will be
requested by a support agent.
HP e-DiagTools, the hardware diagnostics utility can help you diagnose
hardware-related problems on your HP PC. For more information about
this utility, refer to the Diagtools User's Guide, available on the HP web
site in PDF (Adobe Acrobat) format.
Where Can I Get e-DiagTools?
There are three ways to access e-DiagTools:-
from the Utility Partition on your hard disk drive
•
from one of the CD-ROMS that came with your PC:
•
a the HP Image Library and Diagnostics System CD-ROM for
Vectra PCs
b the HP Brio Assist CD-ROM – Driver & Utilities for Brio PCs
from the HP e-DiagTools CD. You can order this CD-ROM from HP's
•
Support web site:
Starting e-DiagTools from the Utility Partition on your Hard Disk Drive
Note This method will only work if the diagnostics partition on your hard disk drive is intact.
1 Restart your PC and press the function key F10 when you see the
message "Press F10 to enter HP Utility Partition or any other key to
proceed..."
2 In the menu, select the option to run e-DiagTools hardware diagnostics.
Starting e-DiagTools from the CD-ROM that came with your PC
To start e-DiagTools from the CD-ROM that came with your PC:
1 Insert the CD-ROM in the CD-ROM drive.
2 Restart the PC.
3 Vectra: After a moment, you should see the DiagTools welcome screen.
Brio: select the option to run e-DiagTools hardware diagnostics.
Note If you are unable to boot from your CD-ROM drive, restart your PC and press F F F F 2 2 2 2 to enter HP's Setup
program. Check the Boot device settings to ensure that your PC can boot from the CD-ROM.
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www.hp.com/go/vectrasupport
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