Troubleshooting - Samsung XRN-2010 User Manual

appendix
Category
SNMP
Network 1(camera)
Network
DHCP Server
Network 2(All)
Failover
78_ appendix
Details Factory Default
Enable SNMP v1
Enable SNMP v2
Enable SNMP v3
Enable SNMP Traps
IP Address 192.168.1.200
Subnet Mask 255.255.255.0
192.168.1.1 ~
IP Range
192.168.1.254
IP Lease time 86400
IP Address 192.168.2.200
Subnet Mask 255.255.255.0
192.168.2.1 ~
IP Range
192.168.2.254
IP Lease time 86400
Mode Normal

TROUBLESHOOTING

OFF
OFF
Problem
OFF
Live video will be slow or cut off.
OFF
The system does not turn on and the indicator on the
front panel does not work at all.
Some channels display just a black screen even if
they receive video sources.
The screen displays the logo image repeatedly.
The Channel button does not work on the Live
screen.
The cursor will not move to the Start button when I
start the calendar search.
No video is played on the connected monitor.
Action
The frame number set for multiple data transmission set in camera or
network environment could differ from the actual rate of transmission.
Right click with the mouse button and select <Channel Information> to
check the number of incoming frames for each channel and the actual
number of framed played.
Basically, when you register a camera, the Live4NVR profile is created and the
rate is set to H.264.800*600fps.
If necessary, go to <Menu>  <Device>  <Camera>  <Camera
Setting> and change the number of frames.
If you keep seeing video slow down or cut off, then check the network
environment or camera condition.
Check if the power supply system is properly connected.
Check the system for the input voltage from the power source.
If the problem persists even after you have taken the above actions, check
the power supplier and replace it with a new one if neccessary.
Check inside if the cables are properly connected. (SMPS, FRONT)
Check if the camera is properly supplied with power.
Check the video output connecting the camera's webviewer.
Check if the network port is properly connected and the network setting is
set correctly.
Change the hub supporting Gigabit, it may solves.
This may occur from a problem with the main board, or the related software is
corrupt.
Contact the nearest service center for more information.
The Channel button does not work if the current screen is in the event
monitoring mode.
Check if the channel and the date that you want to play are marked with the V
symbol.
Both channel and date should be checked before you can start playing with
the Start button.
Check if the necessary cables are connected to the monitor properly.
Some monitors do not support the NVR output (HDMI or VGA).
(NVR output resolution : VGA : 1024*768, 1280*720, 1280*1024,
1920*1080, HDMI : 720P, 1080P, 1440P, 2160P) Check the monitor
resolution
In case of a 4K video, check whether the cable in use supports HDMI 2.0.