Tripp Lite APSX3024SW Owner's Manual page 13

Service
Your Tripp Lite product is covered by the warranty described in this manual. A variety of Extended Warranty and On-Site Service Programs
are also available from Tripp Lite. For more information on service, visit www.tripplite.com/support. Before returning your product for
service, follow these steps:
1. Review the installation and operation procedures in this manual to insure that the service problem does not originate from a
misreading of the instructions.
2. If the problem continues, do not contact or return the product to the dealer. Instead, visit www.tripplite.com/support.
3. If the problem requires service, visit www.tripplite.com/support and click the "Request Return (RMA)" link. From here you can request
a Returned Material Authorization (RMA) number, which is required for service. This simple on-line form will ask for your unit's model
and serial numbers, along with other general purchaser information. The RMA number, along with shipping instructions will be emailed
to you. Any damages (direct, indirect, special or consequential) to the product incurred during shipment to Tripp Lite or an authorized
Tripp Lite service center are not covered under warranty. Products shipped to Tripp Lite or an authorized Tripp Lite service center must
have transportation charges prepaid. Mark the RMA number on the outside of the package. If the product is within its warranty period,
enclose a copy of your sales receipt. Return the product for service using an insured carrier to the address given to you when you
request the RMA.
Troubleshooting
Try these remedies for common Inverter/Charger problems before contacting Tripp Lite for assistance. Contact Tripp Lite Customer services
at www.tripplite.com/support before returning your unit for service.
SYMPTOM PROBLEMS
No AC Output Unit is not properly connected to utility power.
(All Indicator Lights Are OFF)
Operating Mode Switch is set to "OFF" and AC input
is present.
This is normal when the Operating Mode Switch is set
to "CHARGE ONLY" and AC input is absent.
Unit has shut down due to battery overcharge
(preventing battery damage). The problem may be
with connected auxiliary chargers, if any, or with the
unit's charger.
Unit has shut down due to excessive battery discharge.
Unit has shut down due to overload.
Battery Not Recharging Connected batteries are dead.
(AC Input Present)
Battery fuse* is blown.
Battery cabling* is loose.
Unit has shut down due to battery overcharge
(preventing battery damage). The problem may be
with connected auxiliary chargers, if any, or with the
unit's charger.
All Three Battery Indicator Lights Battery is excessively discharged.
Are Slowly Flashing
(½ Second Flashes)
All Three Battery Indicator Lights Battery is overcharged. Unit will shut down to prevent
Are Rapidly Flashing battery damage. The problem may be with connected
(¼ Second Flashes) auxiliary chargers, if any, or with the unit's charger.
Red "LOW" Battery Battery voltage is low. Unit will automatically shut down
Indicator Light is Flashing after 10 seconds to protect battery from damage.
False reading due to undersized or insufficiently
connected DC cabling.
Red "LOAD" Operation Inverter is overloaded. Unit will automatically shut down
Indicator Light Flashing after 5 seconds.
*User-supplied.
CORRECTIONS
Connect unit to utility power.
Set Operating Mode Switch to "AUTO/REMOTE" or "CHARGE ONLY."
No correction is required. AC output will return when AC input returns. Set
Operating Mode Switch to "AUTO/REMOTE" if you require AC output.
Disconnect any auxiliary chargers. Reset by moving Operating Mode Switch to
"OFF." Wait 1 minute and switch to "AUTO/REMOTE" or "CHARGE ONLY." If unit
remains in shutdown mode after several attempts to reset, contact Tripp Lite
Customer Service for assistance.
Use an auxiliary charger* to raise battery voltage. Check external battery
connections and fuse. Unit automatically resets when condition is cleared.
Reduce load. Reset by moving Operating Mode Switch to "OFF." Wait 1 minute.
Switch to "AUTO/REMOTE" or "CHARGE ONLY."
Check and replace old batteries.
Check and replace fuse.*
Check and tighten or replace cabling.*
Disconnect any auxiliary chargers. Reset by moving Operating Mode Switch to
"OFF." Wait 1 minute and switch to "AUTO/REMOTE" or "CHARGE ONLY." If unit
remains in shutdown mode after several attempts to reset, contact Tripp Lite
Customer Service for assistance.
Use an auxiliary charger* to raise battery voltage. Check external battery
connections and fuse. Unit automatically resets when condition is cleared.
Disconnect any auxiliary chargers. Reset by moving Operating Mode Switch to
"OFF." Wait 1 minute and switch to "AUTO/REMOTE" or "CHARGE ONLY." If unit
remains in shutdown mode after several attempts to reset, contact Tripp Lite
Customer Service for assistance.
Make sure that AC power is present in order to recharge batteries. Reset by moving
Operating Mode Switch to "OFF" then to "AUTO/REMOTE" or "CHARGE ONLY."
Use sufficient size DC cable sufficiently connected to the Inverter/Charger.
Reduce load. Reset by moving Operating Mode Switch to "OFF." Wait 1 minute.
Switch to "AUTO/REMOTE" or "CHARGE ONLY."
13