Before Calling For Service - Thermador PRD606RCG User And Care Manual

Before Calling For Service

Checklist
Before calling for service, check the following to avoid
unnecessary service charges.
Be sure to check these items first:
• Is there a power outage in the area?
• Is the circuit breaker tripped?
• Is the range disconnected from the electrical supply?
If the burners do not ignite:
• Are the burner caps properly aligned and seated in the
burner bases?
• Are the burner ports clogged?
• Is the circuit breaker tripped?
• Is the manual shut-off valve closed, preventing the flow
of gas?
Data Rating Label
The data rating label shows the model and serial number of
your range. The slide out plate can be accessed by first
removing the door trim as shown below.
Figure 1: Rating Label and Wiring Diagram Location
The electric wiring diagrams and schematics are attached
behind the door trim, and should not be removed except by
a service technician, then replaced after service.
Before Calling For Service
Service Information
For handy reference, copy the information below from the
data rating plate on the frame, behind the oven door (see
Figure 30). Keep your invoice for Warranty validation.
Model Number __________________________________
Serial Number__________________________________
Date of Purchase________________________________
Also, enter this information on the Product Registration
Form included with this product.
Register your BSH product to ensure timely service and
access to your product related information. You may
register your product through one of the following ways:
1. Mail in the completed THERMADOR product
registration card.
2. Register your product online at www.thermador.com.
3. Call us at THERMADOR customer service at
1-800-735-4328.
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