Creative SoundWorks Digital FPS 2000 User Manual page 17

Returning a product
for repair
Contact Technical Support to receive your authorisation number for
repair/replacement of product.
Technical Support will communicate how to return the product in question for
repair/replacement.
You should only return the hardware item in question and return it to the address detailed by Technical
Support. Please retain all software, accessories and the
original packaging.
Please quote the authorisation number clearly on the outside of the packaging
in which you return the hardware item in question.
Upon receipt of the faulty item, Creative Labs will process your request and arrange a return or
replacement.
Creative may replace or repair the product with new or re-conditioned parts, and the faulty parts will become
the property of Creative. The warranty period for your repaired/replacement item is 90 days from the date of
shipment from Creative, or what is left on the original item's warranty, whichever is longer.
To avoid tariffs when shipping a product to Creative Labs from outside the E.U., you must complete the relevant
customs documentation before shipping the product (please allow 30 days).
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