Creative SoundWorks Digital FPS 2000 User Manual page 16

If You Have a
Problem
Less than 30 days since
date of purchase
More than 30 days since
date of purchase
16
Please retain all contents including packaging and proof of purchase until you are fully satisfied with
product.
If you have a problem installing or using your Creative product, please use the Creative Web Support and/or
Telephone Support services for assistance. Note the following information for reference should you require
technical assistance:
The model and serial number of your Creative product
Error information on the screen and how it came about
Information on the adapter cards which may be causing a conflict
Hardware configuration information such as the base I/O address,
IRQ line, DMA channels used
Motherboard information: BIOS manufacturer/version and chipset manufacturer
Type and version of your operating system, e.g., DOS 6.0, Windows 3.1x, Windows 95, Windows 98 or
Windows NT
If, after using the Creative support services, you believe your Creative product to be defective, you should
verify the purchase date and the take the appropriate action as detailed below:
Should your store receipt indicate that the product is less than 30 days old, you have the option of returning
the full product to the dealer/retailer for a replacement or credit. The 30-day time period may not apply in
all instances, so please check the seller's replacement/credit terms.
Contact European Technical Support to clarify the nature of the problem and to obtain details of our repair
returns procedure. Creative Labs requires that all returns for repair/replacement must first be issued with an
authorisation number.