Adtec RD-60 User Manual page 61

information regarding the problem. Please include your facility name (or call letters), your
name, title, email address, telephone number, hours of work, and other contact persons if you
are not available.
SLA Options
Effective January 1, 2014
For questions, please email
●
SLA STANDARD*
Services: Includes initial product orientation
Technical support M-F 8AM-8PM (EST)
Firmware and software upgrades
Includes repair expenses**
Includes ground shipping within US
International shipping is extra
Fees: Free for one year after purchase
●
SLA PRIORITY 24*
Services: SLA Extended Warranty plus...
Technical support 24x7x365
Expedited shipping is extra
●
SLA PREMIUM 24*
Services: SLA Priority 24 plus...
Next business day advance loaners
●
SLA EXTENDED WARRANTY*
Services: Extends warranty after year one
Includes repair expenses
Expedited shipping is extra
●
SLA LEGACY
Services: Includes initial product orientation
Technical support M-F 8AM - 8PM (EST)
Firmware and software upgrades
Includes Duet, Soloist 2/ 2S, Mirage, edje1013/1015/2000/2100/2110.
Most legacy products cannot be repaired
●
SLA SESSION SUPPORT
Services: Technical support M-F 8AM - 8PM (EST)
Includes support for 5 days after first call
●
SE SUPPORT
Services: Event based on-site technical representation
*Available for up to three years after purchase for Adtec manufactured products only
**Excludes equipment that has been subject to misuse, negligence, or accident
All SLAs are subject to terms and conditions of sale. For details see adtecdigital.com/sales/terms
slaquestions @ adtecinc . com