Service And Support - General Dynamics Itronix GD2000 User Manual

GD2000 User Guide
We are committed to providing you world class support
services that ensure the lowest total cost of ownership for
your hardware investment. The Services program will help
you maximize end user productivity and decrease overall
system operating cost.
Client Care Center (CCC)
The General Dynamics Itronix Client Care Center provides
world class service with a single entry point of access to meet
all your needs including:
Troubleshooting and RMA origination
„
Dispatch of field support staff
„
Wireless carrier service activation
„
Hardware performance information
„
RMA status checks on service unit and warranty/service parts
„
orders
New and refurbished platform, accessory and add-on orders
„
Trial unit orders and status updates
„
Proof of delivery status updates for service and new unit orders
„
International new unit and accessory, peripheral and service
„
parts orders
Centralized access for all invoicing and finance related issues
„
Most of these services are available through the ServeNet web
based system.
Go to the section of our website and select ServeNet
Support
Login for more information.
Services Expertise
The Technical Services and Client Services Account
Management staff provide support with expertise that
spans hardware platforms, industry applications and third
party solutions. They regularly visit customers to garner
feedback and input and provide training and post-installation
support. For more information on our comprehensive service
programs or current support phone numbers and email
addresses, click here.
Product Support - Updates
To see if there are any updates for your computer and get
the most from your product, go to the
website and select product downloads.
note
Downloads are listed by model and/or product number
(GD2000).
General Dynamics Itronix 72-0139-001
Support section of our

Service and Support