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GD2000 User Guide
This section is designed to help you determine and fix problems
you might encounter while operating the GD2000 computer. Try the
following things in order:
First look through the categories in this section for a solution.
„
If you are having a problem with a computer application, use the
„
Help that comes with the application to find a solution.
If you still cannot resolve your problem, contact the help desk at
„
your organization.
Applications
My application locks up, acts strangely, or produces
a General Protection Fault (GPF) error or blue screen
For Windows
XP:
®
You may need to restart your computer. Select
„
Shut Down, Restart
. If that does not work, try pressing
CTRL+ALT+DEL
and select
If the computer does not restart, the keyboard may be locked up.
„
Press and hold the
POWER BUTTON
Caution
This will result in a loss of all unsaved data.
The data on the hard disk could be corrupted. Run the
„
SCANDISK
Utility.
The operating system may be out of memory or resources.
„
Close some open programs to free up more memory or exit and
Start, Shut Down, Restart
restart by selecting
For Windows
Vista:
®
Click the
Start
button and point your cursor past the icon and
„
click on the arrow. This will bring up the
menu. Click
Restart
to reboot the computer.
If the computer does not restart, the keyboard may be locked up.
„
POWER BUTTON
Press and hold the
Caution
This will result in a loss of all unsaved data.
The data on the hard disk could be corrupted. Run the
„
Utility.
The operating system may be out of memory or resources.
„
Close some open programs to free up more memory or exit and
Start, Shut Down, Restart
restart by selecting
Using Windows
7:
®
Select Start and click on the arrow next to the Shut down
menu. Then select Restart.
Battery Troubleshooting
The battery does not charge
Check the connection and power to the charger.
„
Check the charger connection to the GD2000 and verify that it is
„
detecting external power. The power status LED should be lit.
Windows
Verify Battery status (
„
General Dynamics Itronix 72-0139-001
Start,
Shut Down
.
for ten seconds.
.
Shut Down/Log Off
for ten seconds.
CHKDSK
.
Power Options Properties
®
Power Saver
GD2000
If the battery is not detected or charge status incorrectly reports
„
fully charged, the battery should be replaced.
note
Contact the
batteries.
If battery replacement does not correct the problem, contact your
„
support representative for additional assistance.
Hints and Tips
To prevent possible damage to the battery, the computer does
„
not allow the battery to charge if the internal temperature of the
battery gets too low (< 5°C or < 41°F) or too high (> 50°C or >
122°F). If possible, charge the battery in a location with a moder-
ate temperature of around 20°C (68°F).
If possible, turn off the computer while the battery is charging.
„
If the battery is new or has been stored for a week
or more:
Make sure the computer is turned off.
„
Remove the battery
„
Connect the AC adapter to the computer and an AC wall outlet,
„
and then turn on the computer by pressing the
TON
.
Let the computer complete the boot process. Then reinstall the
„
battery.
Allow the system to remain idle for one hour with the AC adapter
„
connected to the computer.
The Battery Power Indicator
„
charging.
If the battery still fails to start charging after an hour, remove the
„
battery, wait several seconds, and then install it again.
Batteries charge time is longer than seven hours
Under moderate temperatures, about 20°C (68ºF), the com-
puter's battery takes approximately 4 to 5 hours to completely
charge.
note
As the battery temperature approaches the ends of its
temperature range (5°C/ 41°F to 50°C/122°F), it may take longer
to charge the battery.
The batteries don't last very long
Ensure that the battery indicates fully charged (100%) following
„
an over-night charge.
Following a full charge, if the battery does not last as long as
„
expected or as reported through the gas gauge, a Calibration
may be required.
Calibrate the battery
bration
selection in
is new or has not been used for several weeks, calibrating the
battery accurately sets the gas gauge.
or
As your battery ages, its maximum capacity naturally decreases,
„
Troubleshooting
); ensure the battery is properly detected.
Client Care Center
to order replacement
.
POWER BUT-
lights when the battery starts
using the
Mobile Computer Tools
. If your battery
Battery Cali-
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Table of Contents
Troubleshooting
