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Additional Information
Troubleshooting
If a problem occurs while operating the
receiver, check the following to resolve the
problem before consulting your nearest Sony
dealer.
Check to see if the problem is listed in this
"Troubleshooting" section.
Visit the Help Guide for detailed examples.
You can search by a keyword using the
online troubleshooting guide.
For the customers in Europe:
http://rd1.sony.net/help/ha/strdh77/
h_eu/
For the customers in Taiwan:
http://rd1.sony.net/help/ha/strdh77/
zh-tw/
For the customers in other areas:
http://rd1.sony.net/help/ha/strdh77/h_zz/
If the problem persists after doing all of the
above, consult your nearest Sony dealer.
General
The receiver is turned off automatically.
"AUTO STBY" is set to "STBY ON".
The sleep timer function was activated.
"PROTECTOR" was activated (page 36).
The display panel is turned off.
If the PURE DIRECT indicator on the front
panel lights up, press PURE DIRECT to turn
off this function.
Press DIMMER on the receiver to adjust the
brightness of the display panel.
Image
No image appears on the TV screen.
Select the appropriate input using the input
buttons.
Set your TV to the appropriate input mode.
Move your audio device away from the TV.
Make sure that cables are correctly and
securely connected to devices.
Set "SIGNAL FMT." of the selected input to
"STANDARD" in the "<HDMI>" menu.
Some playback devices need to be set up.
Refer to the operating instructions supplied
with each device.
Be sure to use a High Speed HDMI Cable
with Ethernet when you view images or
listen to sound, especially for 1080p, Deep
Color (Deep Colour), 4K or 3D transmission.
Premium High Speed HDMI Cable with
Ethernet is required for 4K/60p 4:4:4, 4:2:2
and 4K/60p 4:2:0 10 bit etc.
If you want to play HDCP 2.2 content,
connect the receiver to an HDMI input jack
of a TV that is compatible with HDCP 2.2.
No 3D content appears on the TV screen.
Depending on the TV or the video device,
3D content may not be displayed. For
details on the 3D HDMI video format
supported by the receiver, visit the Help
Guide.
Be sure to use a High Speed HDMI Cable
with Ethernet.
No 4K content appears on the TV screen.
Depending on the TV or the video device,
4K content may not be displayed. Check the
video capability and settings of your TV and
video device.
Be sure to use a High Speed HDMI Cable
with Ethernet.
When you use high bandwidth video
formats such as 4K/60p 4:4:4, 4:2:2 and
4K/60p 4:2:0 10 bit, we recommend you to
use a Premium High Speed HDMI Cable
with Ethernet.
If your TV have similar menu for high
bandwidth video format, check the setting
on the TV menu when you select
"ENHANCED" (page 32) on this receiver. For
details on the TV menu setting, refer to the
operating instructions of the TV.
Be sure to connect the receiver to an HDMI
input jack of a TV or video device that is
supporting 4K. You have to connect an
HDMI cable to an HDMI jack that supports
HDCP 2.2 when you use a playback device
for 4K resolution video content, etc.
35
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