Faq - NComputing L300 User Manual

NComputing L 300 U ser M anual
FAQ
For t he l atest i nformation a nd F AQs, p lease v isit t he N Computing o nline
knowledge b ase a t:
http://www.ncomputing.com/support
Q: Must the versions of the vSpace Server software in a network be the same?
A: Different vSpace Server versions within the same environment can cause data
communication problems. Please keep all vSpace Server software updated with the latest
version.
Q: When I start my access device, why is the server connection list blank? I have the vSpace
Server software on a host PC in my network. I can connect to the host PC if I provision its IP
address in the access device.
A: This condition occurs when the host and access devices are on independent subnets. The
access device can run in this mode, but servers outside the device's subnet will not
automatically populate in the server list.
Q: When I go to the device list in the administration console, why do some of my access
devices never show up in the list?
A: This condition occurs when the host and access devices are on independent subnets. The
access device can run in this mode, but its record will never appear in the administration
console's device list.
Q: When I try to do a manual firmware update on the access device, why does it not connect to
the host PC and download the firmware?
A: This condition occurs when the host and access devices are on independent subnets. An
access device can run in this mode, but it can only download firmware updates when it is on the
same subnet as the host PC.
Q: When I start my access device, why does it not automatically update its firmware from the
host PC like my other access devices do?
A: This condition occurs when the host and access devices are on independent subnets. The
access device can run in this mode, but it can only download firmware updates when it is on the
same subnet as the host PC.
Q: I can't download any vSpace Server software updates.
A: Make sure that the software is registered and the correct TCP/IP ports are open (see
"Product Registration" section).
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