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Samsung Series 4+ User Manual Page 40

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Other Features
No Picture, No Video
The TV will not turn on.
The TV turns off automatically.
There is no picture/video.
Aerial (Air/Cable) Connection
The TV is not receiving all channels.
The picture is distorted: macro
block error small block, dots,
The picture will not display in full
Plasma TV is making humming
Image Retention (Burn In) Issue.
The remote control does not work.
[PH4000-Africa]BN68-05788A-ENG.indb 40
Solutions and Explanations
• Make sure the AC power cord is securely plugged in to the wall outlet and the TV.
• Make sure the wall outlet is working.
• Try pressing the
button on the TV to make sure the problem is not the remote. If the TV turns on,
refer to "The remote control does not work" below.
• Ensure the Sleep Timer is set to Off in the Time menu.
• Make sure the AC power cord is plugged in securely to the wall outlet and the TV.
• When watching TV from an aerial or cable connection, the TV will turn off after 10 ~ 15 minutes if there is no
• Check cable connections (remove and reconnect all cables connected to the TV and external devices).
• Set your external device's (Cable/Set top Box, DVD, Blu-ray etc) video outputs to match the connections to
the TV input. For example, if an external device's output is HDMI, it should be connected to an HDMI input
on the TV.
• Make sure your connected devices are powered on.
• Be sure to select the TV's correct source by pressing the
• Reboot the connected device by reconnecting the device's power cable.
• Make sure the Aerial cable is connected securely.
• Please try Setup (Initial setup) to add available channels to the channel list. Go to
(Initial setup) and wait for all available channels to be stored.
• Verify the Aerial is positioned correctly.
• Compression of video contents may cause picture distortion, especially on fast moving pictures such as
sports and action movies.
• A low signal can cause picture distortion. This is not a TV issue.
• HD channels will have black bars on either side of the screen when displaying up scaled SD (4:3) contents.
• Black bars on the top and bottom will appear during movies that have aspect ratios different from your TV.
• Adjust the picture size options on your external device or TV to full screen.
• Plasma TVs typically make a soft humming sound. This is normal. It's caused by the electrical charges that
are used to create the images on the screen.
• If the humming sound is loud, you may have set the brightness on the TV too high. Try setting the brightness
• You can also have loud humming if the back of your Plasma TV is too close to a wall or other hard surface.
Also try rerouting your connection cables.
• Improper installation of wall mount can create excessive noise.
• To minimize the possibility of screen burn, this unit is equipped with Pixel Shift screen burn reduction
technology. Pixel Shift lets you set the picture so it moves slightly up and down (Vertical Line) and side to side
(Horizontal Dot). The regular, slight movement of the picture reduces screen burn in.
• Replace the remote control batteries with the poles (+/–) in the right direction.
• Clean the sensor's transmission window on the remote.
• Try pointing the remote directly at the TV from 5~6 feet away.
button on the remote control.
- System - Setup


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