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TROUBLESHOOTING
Symptom
Remedy
• Make sure KENWOOD MUSIC PLAY APP is installed on
Cannot playback at
[BROWSE MODE].
the Android device. ( 7)
• Reconnect the Android device and select the appropriate
control mode.
• If this does not solve the problem, the connected
Android device does not support [BROWSE MODE].
( 25)
• Switch off the developer options on the Android device.
"NO DEVICE" or
• Reconnect the Android device.
"READING" keeps
• If this does not solve the problem, the connected
flashing.
Android device does not support [BROWSE MODE].
( 25)
Playback is intermittent
Turn off the power saving mode on the Android device.
or sound skips.
• Reconnect the Android device.
"ANDROID ERROR" /
• Restart the Android device.
"NA DEVICE"
"ADD ERROR"
New station creation is unsuccessful.
"CHECK DEVICE"
Check the Pandora application on your device.
"NO SKIPS"
The skip limit has been reached.
"NO STATIONS"
No stations are found.
"STATION LIMIT"
The number of registered stations has reached its limit.
Retry after deleting unnecessary stations from your device.
"CONNECT ERROR"
Communication is unstable.
"RATING ERROR"
Registration of thumbs up/thumbs down has failed due to
insufficient network connectivity.
"THUMBS N/A"
Registration of thumbs up/thumbs down is not allowed.
"LICENSE ERROR"
You try to access from a country which Pandora is not
deliverable.
Symptom
Remedy
• Search from the Bluetooth device again.
No Bluetooth device is
• Reset the unit. ( 3)
detected.
• Make sure you have entered the same PIN code to both
Bluetooth pairing
cannot be made.
the unit and Bluetooth device.
• Delete pairing information from both the unit and the
Bluetooth device, then perform pairing again. ( 12)
• Adjust the microphone unit's position. ( 12)
Echo or noise is heard
• Check the [ECHO CANCEL] setting. ( 14)
during a phone
conversation.
• Reduce the distance between the unit and the Bluetooth
Phone sound quality
is poor.
device.
• Move the car to a place where you can get a better signal
reception.
• Use voice calling method in a more quiet environment.
Voice calling method is
• Reduce the distance from the microphone when you
not successful.
speak the name.
• Make sure the same voice as the registered voice tag is
used.
• Reduce the distance between the unit and the Bluetooth
Sound is being
interrupted or skipped
audio player.
• Turn off, then turn on the unit and try to connect again.
during playback of a
• Other Bluetooth devices might be trying to connect to the
Bluetooth audio player.
unit.
• Check whether the connected Bluetooth audio player
The connected Bluetooth
audio player cannot be
supports Audio/Video Remote Control Profile (AVRCP).
controlled.
(Refer to the instructions of your audio player.)
• Disconnect and connect the Bluetooth player again.
23
ENGLISH
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