Updating Modem Software; Setting The Debug Level - Multitech FaxFinder FF240 Administrator's Manual

Note: During the upgrade, the HTTPS port (TCP 443 by default) and TCP port 80 needs to be open to the
FaxFinder if there is a firewall or other security software blocking these ports.
The upgrade occasionally takes longer than expected. This may cause the browser to show a timeout when the
process tries to display the login screen. If this occurs, wait approximately one minute and then refresh your
browser.
Current Version - Displays the software version currently installed.

Updating Modem Software

This section is for updating the FaxFinder's internal modems. Your model will determine how many internal
modems are available.
Warning: Do not power off FaxFinder during the update process.
Note: Multi-Tech recommends you save the current configuration before updating firmware.
1. Go to www.multitech.com/support, select your product and scroll down to Firmware.
2. Download the firmware file, open the zip file, and extract the zip file contents to a folder on your
computer.
3. Go to System Configuration > Software Update.
4. Verify that the firmware version currently installed on the modem(s) is older than the firmware you
downloaded. Generally, older versions have a lower number.
Warning: Do not install an older firmware version unless Multi-Tech Support tells you to.
5. Check the modems that you want to update. Modems are listed in a #:# format. The first number
indicates either fax server or an extension box. The second number indicates which modem in that box. If
you only have a fax server, the first number is always 1. You can update multiple modems at one time.
Before starting the update, verify that modems are not sending or receiving a fax.
6. Click Browse and select the .HEX file downloaded.
7. Click Update.

Setting the Debug Level

When standard troubleshooting does not resolve an issue, collect debugging information for Multi-Tech Technical
Support for more in-depth analysis.
1. Click System Configuration > Debug.
2. Select the logging level that Multi-Tech requests from the drop down list. Options are:
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FaxFinder Fax Server FF240, FF440, FF840 Administrator Guide
Emergency
Alert
Critical
Error (default)
Warning
Notice
Info
Debug
ADVANCED CONFIGURATION
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