Troubleshooting; What If I Can't See My Faxfinder's Web Page; What If I Don't Get An Email When I Click Send Test Email; Name Server Address Could Not Be Resolved - Multitech FaxFinder FF240 Administrator's Manual

TROUBLESHOOTING

Troubleshooting
Additional troubleshooting information is available through the Multi-Tech Knowledge Base at
www.multitech.com/kb.go. If you need help troubleshooting, you can create an account and submit a support case
directly to our technical support team. Go to support.multitech.com.

What if I can't see my FaxFinder's web page?

Verify that the admin computer is on the same subnet as the FaxFinder and that it can be pinged.
1. Launch a Command Prompt. In Windows, this is usually found through Start > All Programs > Accessories.
2. Type ipconfig and press Enter to verify that the admin computer's IP address is in the same network as
the FaxFinder's IP address.
3. Type ping 192.168.2.1 (or server's current IP address) and press Enter.
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What if I don't get an email when I click Send Test Email?

This pertains to the SMTP settings (System Configuration | SMTP) and may be caused by any of the following.

Name server address could not be resolved

FaxFinder could not contact your name server during transmission. Contact FaxFinder using secure shell and try to
ping the name server.
ssh user@ip
user: admin
password: admin
# ping yyy.yyy.y.y (where y is the name server address)
If the name server ping fails, determine why it failed:
■ The name server may be on a different subnet.
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The default gateway may be set incorrectly.
If the name server ping succeeds, try to ping the mail server using its domain name.
# ping mail.ourcompany.com
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If you can successfully ping the mail server by its IP address, but cannot ping it via its domain name,
then the name server is not functioning correctly.
■ If the mail server cannot be pinged by either its domain name or its IP address, the mail server may not
be running or contacted by FaxFinder. See Mail Server Not Running.

Mail Server Not Running

The mail server is not running or cannot be contacted from the FaxFinder unit. To verify that the mail server is
running, use your email software to send an email to yourself.
■ If you cannot send an email to yourself, the mail server is not running. Troubleshoot the mail server.
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If FaxFinder replies to the ping and you are still unable to view the FaxFinder web page,
contact Multi-Tech Support through the portal at https://support.multitech.com.
To check the IP address of the FaxFinder, plug a serial cable into the Console/Command port,
open communication software (like HyperTerminal) set to a serial speed of 115,200 bps and
type ifconfig.
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FaxFinder Fax Server FF240, FF440, FF840 Administrator Guide