Troubleshooting - Sony BKM-FW50 Operating Instructions Manual

Troubleshooting

Before requesting service, please check the following points. If the problem persists, contact
your local Sony dealer.
Problem
Cannot connect to network.
Storage medium is not recognized.
Cannot playback files saved on
the storage medium.
28
Troubleshooting
Cause/Remedy
• BKM-FW50 is not correctly installed in
display.
t Push the BKM-FW50 fully into the slot,
and tighten the fastening screws.
• Cable is not connected correctly to network
port.
t Plug the cable firmly into the network port.
• Network settings are incorrect.
t When using a web browser from the
computer, check the network settings of the
computer.
Press and hold the RESET button of the
BKM-FW50 for at least 3 seconds to return
the unit to the default condition. Then
perform setup again.
• Cable type is incorrect.
t Select a straight cable or a cross-wired
cable, as required by the network
environment.
• The storage medium is broken.
t Try using a different storage medium.
• The storage medium being used is not
compatible.
t Try using a storage medium from another
maker.
• The file formats are incorrect.
t Change the files to the appropriate format.
• There are over 1,000 files saved on the storage
medium.
t Remove files until the number of files does
not exceed 1,000.
• There is a file exceeding 2 GB in size.
t Make sure no file exceeds 2 GB in size.
• The storage medium is broken.
t Try using a different storage medium.