When You Enter A Url Or Ip Address A Time-Out Error Occurs; Troubleshoot A Tcp/Ip Network Using The Ping Utility; Test The Lan Path To Your Access Point - NETGEAR WAC720 User Manual

ProSAFE Dual-Band Wireless AC Access Points WAC720 and WAC730
When You Enter a URL or IP Address a Time-Out Error
Occurs
A number of things could be causing this situation. Try the following troubleshooting steps:
• Check to see whether other computers on the LAN work correctly. If they do, ensure that
your computer's TCP/IP settings are correct. If you use a fixed (static) IP address, check
the subnet mask, default gateway, DNS, and IP addresses of the access point (see
Configure the IPv4 Settings
• If the computer is configured correctly but still not working, ensure that the access point is
connected and turned on. Access it and check its settings. If you cannot connect to the
access point, check the LAN and power connections.
• If the access point is configured correctly, check your Internet connection (for example,
your cable modem) to make sure that it is working correctly.

Troubleshoot a TCP/IP Network Using the Ping Utility

Most TCP/IP terminal devices and routers contain a ping utility that sends an echo request
packet to the designated device. The device then responds with an echo reply. You can
easily troubleshoot a TCP/IP network by using the ping utility in your computer, as described
in the following sections:
•

Test the LAN Path to Your Access Point

• Test the Path from Your Computer to a Remote Device
Test the LAN Path to Your Access Point
You can ping the access point from your computer to verify that the LAN path to your access
point is set up correctly.

To ping the access point from a computer running Windows:
1. From the Windows toolbar, click the Start button, and select Run.
2. In the field provided, type ping followed by the IP address of the access point, as in this
example:
ping 192.168.0.100
3. Click the OK button.
A message like the following one displays:
Pinging <IP address> with 32 bytes of data
If the path is working, you see this message:
Reply from < IP address >: bytes=32 time=NN ms TTL=xxx
on page 21).
Troubleshooting
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