Elan s86a Installation Manual page 68

S86A
INSTALLATION MANUAL
Symptom Possible Cause/s
No Music-On- 1. Source #1 is
Hold not playing.
2. The MOH
input level on
the C2 is
turned down.
No Page or 1. Zone is in
Door Chime Do-Not-Disturb.
audio. Music 2. Page/DB
does not output from
mute when C2 is not
page or doorbell connected to
is activated. Page/DB input
on S86A.
3. Page/DB
trigger wiring
incorrect
between the
S86A and the
C2.
4. Programming
No Page or 1. C2 Page/
Door Chime DB Output
audio. Music level turned all
mutes when the way down.
page or doorbell 2. Page/DB
is activated. output from
C2 not
plugged into
Page/DB input
on S86A.
3. S86A has
Volume set too
low
.
Page 66
Table 5-4 Communications Troubleshooting Procedures
What an authorized installer can do
Press Play, tune station, turn ON, etc.Adjust levels.
Consult the C2 manual.
De-activate Do-Not-Disturb using IR or RS-232 commands.
Correctly connect Page/DB Output from C2 to Page/DB
Input on S86A. See C2 Connections
Correct wiring error. See C2 Connections and the C2
manual.
Check VIA!TOOLS or ELANTOOLS for the Disable checkbox.
Increase Page/DB level adjustment on C2.
See Above.
Increase setting on S86A, check VIA!TOOLS or ELANTOOLS program for
volume setting.
E L A N H O M E S Y S T E M S
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