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Maintaining IS-III
CAS and HackerTracker Alarms
The Call Accounting System sends alarms to the printer and, if AUDIX Voice Power
is installed, also sends voice mail alarms to all members of the group list specified
for the alarm type. Alarms are sent when hard disk usage exceeds 50%, 75%, and
95% so that previously collected call detail records can be processed and removed
to make room for new call detail records, fax messages, and voice messages.
NOTE:
If the disk usage exceeds 95%, CAS will stop collecting call detail records so
that the remaining space can be used for fax and voice messages.
The optional HackerTracker also sends printer alarms and, if AUDIX Voice Power is
installed, voice mail alarms whenever it detects possible phone abuse or toll fraud as
defined by the System Manager. For additional information, see the HackerTracker™
for Integrated Solution Call Accounting System document.
Alarms sent to the printer do not require administration. The remainder of this section
provides information on the administration of voice mail group lists used for voice
mail alarm notification.
To allow generality in how these voice mail alarms are processed, each alarm is sent
to a voice mail group list. For each of the three levels of hard disk space alarms and
for the HackerTracker alarm, you must specify the voice mail group list owner's
extension, the voice mail group list identification, and the extensions of the members
of the voice mail group who will receive the alarm messages. The group owner
extension and the group list identification should be provided by completing the first
column of the CAS Alarm Notification Form provided in Appendix C. Each group list
ID can have a maximum of six digits.
The second column of the form should contain the extensions of the AUDIX Voice
Power subscribers who will receive the corresponding alarm messages. These
extensions are entered when the group list is created via the AUDIX Voice Power
touch-tone interface. The group list member extensions are not used during software
installation.
NOTE:
The group lists must exist before voice mail alarm notification can occur. In
addition, subscriber and other administration may be required for the operation
of AUDIX Voice Power.
When you are ready to create or change a CAS alarm group list, use the procedures
in the following section. If you need to change the group list or the group list owner's
extension, use the procedures in "Setting CAS Alarm Notification." Be sure to update
the CAS Alarm Notification Form.
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