AT&T MERLIN LEGEND 555-601-010ADD System Manager's Manual page 39

Accessing IS-III Applications
Automated Attendant Service
The Automated Attendant directs callers through a series of menu selections
to reach a desired department, extension, or attendant. Callers are greeted
with spoken prompts that guide them in pressing touch-tone buttons to
connect to their desired destination. If there is no answer, or the desired
extension is busy, the caller may leave a message or transfer to an attendant.
The Automated Attendant Service has separate menus for day and night
service, and may have multilevel submenus. A custom list of holidays may be
defined. The night service can be provided on holidays, regardless of the day
of week.
Information Service
Information Service is a call-in information facility. The caller hears a
prerecorded, informational message and is then disconnected.
Message Drop Service
Message Drop is an answering service that presents a message to the caller
and then allows the caller to "drop off" a message. It can be used to "drop"
orders or requests for service, or to report status or sales information. (Callers
cannot direct their messages to specific extensions.)
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