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Appendix C: CAS Alarm Notification
Voice Mail Messages
The following voice mail messages are sent by the Call Accounting System and
HackerTracker:
HackerTracker Alarm
"This is an alarm message from the HackerTracker. One of the criteria for
detecting phone fraud or abuse has been exceeded. Please retrieve the
HackerTracker alarm report immediately from the CAS application and
determine the specific conditions that generated the alarm. Toll fraud or
phone abuse may have occurred. Please act on this information immediately
to prevent further fraud or abuse."
Warning—50% Disk Usage
"This is an urgent message from the Call Accounting System. The call
record storage has reached 50% of the allowed capacity. Please back up
the CAS system and then delete old call records. Please be sure to
restart call processing."
Warning—50% lnodes Used
"This is an urgent message from the Call Accounting System. Call costing
may not be running. If you stopped call processing on purpose, please
restart it immediately. Otherwise, call the AT&T Help Line immediately to
report a potential problem. Ignoring this warning will lead to a system
problem."
Minor Alarm—75% Disk Usage
"This is a warning message from the Call Accounting System. CAS call
record storage has reached 75% of the allowed capacity. Please back up
the CAS system and then delete old call records. Plesae be sure to
restart call processing. CAS will continue to store call records until
95% of the allowed capacity is reached. At 95% capacity, the call record
collection process will be stopped resulting in permanent loss of call
records from your PBX."
Minor Alarm—75% Inodes Used
"This is a warning message from the Call Accounting System. Call costing
may not be running. If you stopped it on purpose, please restart it
immediately. Otherwise, call the AT&T Help Line immediately to report the
problem. Ignoring this warning can lead to a system lock-up and loss of
voice mail. To avoid lock-up, call collection and processing will
automatically be halted, resulting in irrecoverable loss of call record
data from your PBX."
Major Alarm—95% Disk Usage
"This is an urgent warning from the Call Accounting System. Too many call
records are stored on the CAS system hard disk. CAS call record
collection has been stopped to prevent system lock-up. New call records
are being permanently lost until some old call records are deleted. This
action is being taken to prevent system lock-up. Please back up the CAS
system and then delete old call records. Please be sure to restart call
processing."
C-3
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