Table of Contents
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USER'S MANUAL
Part 2
Four-Line Intercom
Speakerphone 964
Please also read
Part 1 – Important
Product Information
Para recibir este manual en español, por favor llame al 1 800 222-3111.
© 2000 Advanced American Telephones. All rights reserved.
Printed in Indonesia. 850002940 Issue 1AT&T 6/00
AT&T and the globe symbol are registered trademarks of AT&T Corp. licensed to Advanced American Telephones.
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Table of Contents
Related Manuals for AT&T 964
Summary of Contents for AT&T 964
- Page 1 USER’S MANUAL Part 2 Four-Line Intercom Speakerphone 964 Please also read Part 1 – Important Product Information Para recibir este manual en español, por favor llame al 1 800 222-3111. © 2000 Advanced American Telephones. All rights reserved. Printed in Indonesia. 850002940 Issue 1AT&T 6/00...
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Page 2: Table Of Contents
BEFORE YOU BEGIN ...3 Turn Toll Saver On or Off ...24 Erase All Settings and Return Glossary ...4 the Phone to Default Settings...24 Features List...6 Audible Signals ...7 TELEPHONE OPERATION...25 INSTALLATION...8 Making or Answering a Call ...26 Table/Desk Installation ...8 Timer ...27 Wall Installation ...10 Call Privacy ...27... -
Page 3: Before You Begin
Intercom and Page features to work. • Assign a different Intercom Extension Number (11 through 22) to each 964 telephone. You’ll need to do this individually at each telephone. • Decide if you want a private line. A private line does not appear on all connected phones. -
Page 4: Glossary
If you subscribe to this service you can use your 964 telephone system to see who's calling even while you are on another call (as long as your caller is in an area with Caller ID service and both telephone companies use compatible equipment). -
Page 5: Features List
On* or Off heard over the speaker as they are recorded Turn D-TAD Intercept on (messages On or Off * can be intercepted by other 964 phones during recording) or off Specify how many seconds an 6*-30 seconds Auto-Attendant will wait before... -
Page 6: Installation
INSTALLATION NOTE: If you are installing multiple phones in your 964 system, you must install and program one set at a time. If more than one extension is assigned the same extension number, a repeating short ring (error ring) will sound at all extensions. Reassign extension numbers, being sure that each extension has a different number from 11 to 22 (see “Assign an Extension Number to Your Phone”... -
Page 7: Wall Installation
INSTALLATION Connect the handset cord. Plug one end of the coiled handset cord into the jack on the left side of the phone. Plug the other end into the handset, and hang up. Connect the power adapter. Use only the power adapter provided with this product. To obtain a replacement, call 1 800 222–3111. -
Page 8: Convenience Ports
INSTALLATION Connect the power adapter to the telephone. Use only the power adapter provided with this product. To obtain a replacement, call 1 800 222–3111. Plug one end of the power adapter into the jack labeled ADAPTER on the back of the phone. Check for dial tone. -
Page 9: Set Up System Features
INSTALLATION Two Two-Line Jacks • Modular Modular Telephone Jack Telephone Jack Lines 3 and 4 Lines 1 and 2 Telephone Jack Aux L4 Telephone Jack L1/L2 Telephone Jack Aux L3 Telephone Jack L3/L4 SET UP SYSTEM FEATURES Use the Navigation buttons to program or change the system features setup. Store your selection and move to next... -
Page 10: Change Display Language
SET UP SYSTEM FEATURES Change Display Language Press G. Press - until the screen displays LANGUAGE, then press >. Press - or + until the screen displays your language selection. Press S to store your selection. Set the Time/Date NOTE: The time and date are automatically set with incoming call information. -
Page 11: Set Delay Ring
SET UP SYSTEM FEATURES Set Delay Ring NOTE: This feature is for use with Centrex systems only. NOTE: If you choose to set a delayed ring on a phone with COVM service, the phone may not ring at all before COVM picks up the call. Press G. -
Page 12: Turn Hold Reminder On Or Off
Press S to store the setting. SET UP SYSTEM FEATURES Program the Day and Night Times for Auto-Attendant NOTE: The Auto-Attendant feature only works with two or more 964 phones. Press G. Press - until the screen displays DAY/NIGHT TIME, then press >. -
Page 13: Program Message Length
If you want other extensions in the Line Group to be able to pick up a call while the caller is leaving a message with the answering system, turn D-TAD Intercept On. This feature applies only to 964 phones; non-system phones will not be able to intercept D-TAD messages. -
Page 14: Turn Toll Saver On Or Off
Line-in-use lights Line buttons Adjust volume of ringer, Redirect an incoming handset, call to any 964 phone speakerphone, and headset Initiate a three-party call Put a caller on hold Redial last number called – OR – Automatically redial a number when the line you’re... -
Page 15: Making Or Answering A Call
If this extension is programmed with D-TAD Intercept On (see “Turn D-TAD Intercept On or Off” in SET UP SYSTEM FEATURES), other 964 extensions can pick up on any call routed to this extension’s answering system (D-TAD). -
Page 16: Do Not Disturb
Press n again to resume normal call alerts. The DND light goes off and the screen no longer shows DND. When this feature is activated, callers from within your 964 system will hear a short repeating tone (like a fast busy signal). -
Page 17: Hold
TELEPHONE OPERATION Hold Press and release H. The light of the line on hold flashes, and a double-beep sounds every 30 seconds to remind you the call is on hold. (To turn off the reminder beep, see “Turn Hold Reminder On or Off” in SET UP SYSTEM FEATURES.) You can replace the handset in the cradle without disconnecting the call. -
Page 18: Transfer A Call
TELEPHONE OPERATION Transfer a Call You can transfer a call you answer to any other 964 phone. Once you transfer a call, it can be picked up at any other 964 phone, not just at the extension you called. Press t. -
Page 19: Storing Names And Numbers In The Directory
DIRECTORY OPERATION This phone can store up to 200 names and phone numbers in the directory. Names can be up to 16 characters long and numbers can be 32 digits long. Because directory entries are stored in alphabetical order, you may wish to enter names with the last name first in order to maintain consistency with the information stored automatically through the Caller ID function of this system. -
Page 20: Reviewing Information Stored In The Directory
DIRECTORY OPERATION Reviewing Information Stored in the Directory Enter the Directory mode. Press + or - to scroll through the directory entries — OR — Repeatedly press the dial pad key that has the first character of the entries you wish to review until the character you are looking for is displayed. -
Page 21: Intercom Operation
Any two stations connected to Line 1 can ring each other. Lets you “announce” over the speaker of the phone you’re calling. The person you’ve called can respond just by talking. Lets you “announce” to all 964 phones in the system at the same time (All Page). -
Page 22: Making An Intercom Call With The Speakerphone Or Headset
INTERCOM OPERATION Making an Intercom Call with the Speakerphone or Headset Press I. Refer to the screen display and follow Step 2 under “Making an Intercom Call with the Handset.” Answering an Intercom Call When you receive an intercom call you will hear a repeating double-ring pattern and your screen displays ICM with the extension number of the caller. -
Page 23: Making An Intercom Conference Call
INTERCOM OPERATION Making an Intercom Conference Call Make or answer a call. Press and release I and enter the extension number of the third party. The line is automatically put on hold. After the third party answers, press and release C. To end an intercom conference call, hang up. -
Page 24: Call Waiting
CALLER ID OPERATION This telephone has a Caller ID feature that works with Caller Identification service provided by your local telephone company; there is a fee for this service, and it may not be available in all areas. This phone can provide information only if both you and the caller are in areas offering Caller Identification service, and if both telephone companies use compatible equipment. -
Page 25: Message Waiting And New Calls Light
CALLER ID OPERATION Message Waiting and NEW CALLS Light This light stays on steadily when you have received call information but have not yet reviewed it. If you subscribe to a voice mail service, this light flashes when you have unretrieved messages waiting. The screen also displays information about the number of new calls, answering system (D-TAD) messages, and voice mail messages waiting. -
Page 26: Removing Calls From Call List
CALLER ID OPERATION Removing Calls from Call List Removing a Specific Call Record from Call List Locate the record you wish to delete in call history. Press X. The screen prompts REMOVE?. Press X again within three seconds to confirm your decision. The screen displays for two seconds and then displays the next call record in call history. -
Page 27: Time/Date
CALLER ID OPERATION Time/Date If you subscribe to Caller ID service, this phone automatically resets the time and date each time new information is received. You can set the time and date yourself if you wish. (See “Set the Time/Date” in the SET UP SYSTEM FEATURES section of this manual.) Reset COVM Indicator This feature is useful in case you get a false COVM signal from the Central... -
Page 28: Turning The Answering System On/Off
Monitor to on (see SET UP SYSTEM FEATURES). If you would like to take the call, pick up the line at any 964 extension connected to the same incoming line and the D-TAD stops recording. Non-system phones can pick up the line but cannot intercept a D-TAD message being recorded. -
Page 29: Removing Messages
ANSWERING SYSTEM (D-TAD) Operation Play new messages Press P to begin message playback. The system plays new messages only in the order they were received and the screen displays the number of each message as it plays. Repeat a message Press [ to hear the previous message. -
Page 30: Two-Way Recording
ANSWERING SYSTEM (D-TAD) Operation Two-Way Recording While using the handset or headset, you can record a phone conversation and listen to it later as you do other messages. While on call using the handset or headset, press r to begin recording the conversation. -
Page 31: Turn Auto-Attendant Function On/Off
Each Auto-Attendant can pick up only one line at a time, so you may wish to have more than one Auto-Attendant within your 964 system. You can designate up to 12 Auto-Attendants in your system. (See “Using Multiple Auto-Attendants”... -
Page 32: Reviewing An Auto-Attendant Outgoing Message
The remote commands are the same whether you are calling from a remote, non-system touch tone phone or from another extension in the 964 phone system. Only the method for connecting with the answering system differs. NOTE: If you are using this phone as part of a multi-phone system, be sure Auto-Attendant is turned on as well. -
Page 33: Remote Commands
ANSWERING SYSTEM Remote Operation Remote Commands Play messages Press 1 to play new messages — OR — Press 1t to play all messages. To move to the previous message, press 2. To skip to the next message, press 3. To stop message playback, press 8. To save messages, hang up. -
Page 34: Single Phone
ADDING A FAX MACHINE Single Phone • Set your phone for single phone operation (see "Set Your Phone for Single Phone Operation" in SET UP SYSTEM FEATURES). • Turn off Auto-Attendant (see "Turn Auto-Attendant Function On/Off" in ANSWERING SYSTEM – Auto-Attendant Operation). •... - Page 35 • Make sure the total length of telephone wiring used in your 964 system is less than 600 feet. If the wiring is longer, you may need to use a special filter device. Call 1 800 222-3111 for information about this filter.
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Page 36: Expanding The 964 System
When you combine two or more 964 phones you create an interacting system where phone share lines. You can have up to twelve phones and up to 15 telephone lines. The 964 can be expanded with or without Centrex service. -
Page 37: Centrex Operation
Console Operation Once another 964 phone has enabled its delayed ring, the Console phone will receive those calls. All the 964 features work in the same manner as described in this manual. The Console phone can pick up other Centrex lines through Centrex switching. -
Page 38: Index
CENTREX OPERATION Setting Ring Delay Duration This feature allows other 964 telephones’ calls to ring at the Console phone. After a specified ring delay, the calls will ring at the Console phone. See “Program the Centrex Console Delayed Ring Time” in SET UP SYSTEM FEATURES for directions. - Page 39 INDEX D 34, 49 ICM 39, 40 Initializing 10, 13 Directory 20, 26, 33– 37, 43, 49, 58, 60, 71 I 30, 39–42 DIRECTORY 34, 49 Intercom 3, 7, 18, 28, 30, 31, 38–42, 60, DIRECTORY FULL! 34 63, 65, 69–72 Intercom conference call 42 Display Language 16 INTERCOM light 28, 65...
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Page 41: Telephone Operation
(See “Auto-Attendant Sequence for Callers” for more details.) © 2000 Advanced American Telephones. All rights reserved. Printed in Indonesia. 850004052 Issue 1AT&T 6/00 Four-Line Intercom Speakerphone 964 Quick Reference Card TELEPHONE OPERATION (pages 25-32) Make/Answer a Call Lift handset or press K or h. -
Page 42: Directory Operation
Place the first call on hold, then dial the third party. When this call is answered, press C to begin the conference call. Transfer a Call to Another 964 Phone Press t, dial the extension where you're transferring the call, then hang up. - Page 43 Telephones. fold Four-Line Intercom Speakerphone 964 Remote Commands To connect with your 964 phone system: 1 Dial your telephone number from a touch tone phone outside the 964 phone system. 2 If Auto-Attendant answers, enter the extension number you wish to reach after the message plays.
- Page 44 964 Wallet Card 6/2/2000 2:31 PM Page 2 (1,1) REMOTE COMMAND Play all messages Play new messages Replay a previous message Skip to next message Stop Remove selected message Remove all messages Record a memo Play Auto-Attendant Day Outgoing Message...