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Table of Contents
Related Manuals for AT&T 993 2-Line
Summary of Contents for AT&T 993 2-Line
- Page 1 User’s manual Two-line speakerphone with caller ID/call waiting...
- Page 2 Congratulations Before using this AT&T product, please read the Important product information on pages 63-64 of this manual. Please thoroughly read the user’s manual for all the feature operation and troubleshooting information necessary to install and operate your new AT&T product. You can also visit our website at www.telephones.att.com or call 1 (800) 222-3111.
- Page 3 You must install the power adapter before using the telephone. For customer service or product information, visit our website at www.telephones.att.com 1 (866) 288-4268. In Canada, dial CAUTION: To reduce the risk of fire or injury to persons or damage to the telephone, read and follow these instructions carefully: •...
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Page 4: Table Of Contents
User’s manual Two-line speakerphone with caller ID/call waiting Table of contents Getting started Product overview...3 Quick reference guide...4 Parts checklist...6 Glossary...7 Telephone location...8 Optional spare battery...9 Telephone installation...0 Data port...2 Wall mounting...3 Optional headset...6 Telephone operation Menu operation...7 Menu structure...8 Feature setup...9 Turn auto speaker on or off...9 Set the primary line...9... - Page 5 Table of contents Caller ID Caller ID operation...50 Information about caller ID with call waiting...50 How caller ID works...5 Call waiting...52 Message waiting and NEW CALL lights...52 Call history Call history operation...53 View call history summary...53 Review records in call history in the order received...53 Review records in call history by line ...54 Remove calls from call history...54...
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Page 6: Getting Started
Getting started Product overview This AT&T 993 two-line speakerphone with caller ID/call waiting can be used with one or two incoming telephone lines and features a speakerphone for hands-free use. It is hearing-aid compatible and can also be used hands-free with a two-band 2.5 mm headset (purchased separately). -
Page 7: Quick Reference Guide
Getting started Quick reference guide Press to scroll up, down, left or right while in menus. CALL HISTORY Press to display caller ID information (page 53). Press to store or display directory entries (page 44). (AUTO) REDIAL Press to activate the auto-redial (page 34). - Page 8 Getting started Quick reference guide NEW CALL LINE 1, LINE 2 Indicates new calls and/or voice messages for line and line 2 (page 52). LINE 1, LINE 2 Press, then lift handset to make or answer a call on line or 2 (page 30).
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Page 9: Parts Checklist
Getting started Parts checklist Save your sales receipt and original packaging in case it is necessary to ship your telephone for warranty service. Check to make sure the telephone package includes the following: Replacement User's manual Quick start guide directory card Telephone base with Coiled handset cord Handset... -
Page 10: Glossary
Getting started Glossary Caller ID: Caller identification is a subscriber service available from most local telephone companies for a fee. When you subscribe to caller identification, you can see the name and telephone number of the caller before answering the telephone, if you and the caller are both in areas offering caller ID service with compatible equipment. -
Page 11: Telephone Location
Getting started Telephone location Choose a central location close to a telephone jack and an electrical outlet not controlled by a wall switch. The telephone can be placed on a flat surface or mounted on a standard wall plate. Avoid placing the telephone too close to: •... -
Page 12: Optional Spare Battery
Getting started Optional spare battery You can purchase a 9V alkaline battery and keep it in the spare battery compartment of the telephone base at all times. In the event of a power failure and with the optional spare battery installed in the telephone, all the telephone functions will work normally until the battery needs to be replaced. -
Page 13: Telephone Installation
Getting started Telephone installation Connect the telephone line cord(s) to the telephone and the modular wall jack(s). If there is a single two-line modular wall jack, use only the black telephone line cord (4-conductor). Plug one end into the jack labeled L1 or L1/L2 on the back of the telephone. - Page 14 Getting started Telephone installation Connect the handset to the telephone. Plug the coiled handset cord into the handset jack on the left side of the telephone. Plug the other end of the coiled handset cord into the handset, then hang up. Connect the power adapter.
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Page 15: Data Port
Getting started Data port If you want to connect another device (such as a modem or a fax machine) to the wall jack, use the jack labeled DATA on the telephone. The data port uses line 2 only. Data port NOTES: Use only the power adapter supplied or equivalent with this product. -
Page 16: Wall Mounting
Getting started Wall mounting A wall jack with mounting studs is required for wall mounting. This wall jack with mounting studs may be available for purchase from a hardware store or consumer electronics retailer and may require professional installation. Rotate the mounting bracket. The mounting bracket should be set into the downward position as shown below. - Page 17 Getting started Wall mounting Connect the handset to the telephone. Plug the coiled handset cord into the handset jack on the left side of the telephone. Plug the other end of the coiled handset cord into the handset, then hang up. Connect the telephone line cord(s) to the telephone and the modular wall jack(s).
- Page 18 Getting started Wall mounting • If there are two separate one-line wall jacks, use both telephone line cords. Plug one end of the clear telephone line cord into the jack labeled L1 or L1/L2 on the back of the telephone. Plug one end of the black telephone line cord into the jack labeled L2 on the back of the telephone.
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Page 19: Optional Headset
Getting started Optional headset Make sure the headset is firmly plugged into the headset jack under the rubber flap on the right side of the telephone. There is a low pitch (error) tone if you press HEADSET when the headset is not plugged in. For hands-free telephone conversations, use any industry standard 2.5 mm headset (purchased separately). -
Page 20: Telephone Operation
Telephone operation Menu operation Feature setup, memory programming and a few individual feature operations for this telephone use the menus shown in the screen display. Use the navigation buttons through menu operations (for example, FEATURE SETUP). Menu topic or data FEATURE SETUP ONE TOUCH Menu scroll... -
Page 21: Menu Structure
Telephone operation Menu structure Use the menu to customize the feature settings for your 993 telephone. Press ENTER when the phone is in idle mode to access the menu. ONE TOUCH PROGRAM WAIT EXIT PROGRAM VIEW DONE AUTO SPEAKER MAIN MENU PHONE SETTINGS PRIMARY LINE ALS ON/OFF... -
Page 22: Feature Setup
Telephone operation Feature setup Turn auto speaker on or off Choose whether pressing a one-touch key while the telephone is on hook automatically initiates a speed dial call or displays the speed dial number without dialing. If you want to automatically dial the speed dial numbers by pressing a one-touch key without taking the handset off hook first, set auto speaker to ON. -
Page 23: Turn Automatic Line Selection On Or Off
Telephone operation Feature setup Turn automatic line selection on or off When this feature is turned on and the telephone is off hook, it automatically connects to a preset line. Lines are prioritized in the following order: ringing primary, ringing non-primary, idle primary, idle non-primary, and busy primary. -
Page 24: Set Preferred Mode
Telephone operation Feature setup Set preferred mode Choose the mode (headset or speakerphone) which will be used automatically when dialing a number from the directory, speed dial or call history without lifting the handset. The preferred mode will also be used when auto speaker is set to ON, and you dial a speed dial number without lifting the handset. -
Page 25: Set The Time And Date
Telephone operation Feature setup Set the time and date If you subscribe to caller ID service, the time and date are set automatically with each incoming call. You can set the time and date manually following these instructions. PHONE SETTINGS SET TIME/DATE Press ENTER to begin feature setup. -
Page 26: Turn Screen Backlight On Or Off
Telephone operation Feature setup Turn screen backlight on or off PHONE SETTINGS LCD BACKLIGHT Set the scroll rate You can scroll through menu items or set choices more quickly using this feature. Press and hold the desired scroll button ( through the choices at the rate programmed. -
Page 27: Turn The Central Office Voicemail (Covm) Indicator On Or Off
Telephone operation Feature setup Turn the central office voicemail (COVM) indicator on or off If you subscribe to voicemail service with your telephone service provider, turn the COVM indicator on to have the NEW CALL light for that line flashing when there are messages waiting. -
Page 28: Turn New Call Light Off
Telephone operation Feature setup Turn NEW CALL light off If a NEW CALL light continues to flash when there are no messages on that line, you may have received a false signal from your telephone service provider. You can turn off the light manually. -
Page 29: Program Home And Local Area Codes
Telephone operation Feature setup Program home and local area codes HOME AC=(empty) Home area code is the area code for your telephone number. Most users dial the seven digits of a telephone 908-555-000 calls number to make a call within their own area code and digits outside of their area code. - Page 30 Telephone operation Feature setup Program home and local area codes When finished entering all of the area codes you need to program, press Press ENTER. The screen displays CALL HISTORY. Proceed to step 5 of Set call history on page 28 to set the next feature (Call history).
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Page 31: Set Call History
Telephone operation Feature setup Set call history You can choose whether or not to store calls in call history. FEATURE SETUP CALLER ID CALLER ID All Calls CALL HISTORY Choose how to store repeat calls in call history You can choose how new calls from the same number are displayed. -
Page 32: Turn Caller Id With Call Waiting On Or Off
Telephone operation Feature setup Turn caller ID with call waiting on or off If you subscribe to combined caller ID with call waiting service from your telephone service provider, activate this feature in order to see call information for call waiting calls. -
Page 33: Basic Operation
Telephone operation Basic operation Make, answer or end a call Handset To make a call, lift the handset and dial the number. The number appears on screen when dialing. To answer a call, lift the handset. To override automatic line selection, lift the handset, then press and release a LINE button. -
Page 34: Switch Between Handset, Headset And Speakerphone
Telephone operation Basic operation Make, answer or end a call Headset Make sure the headset is plugged into the headset jack. There will be a low pitch (error) tone if you press HEADSET when the headset is not plugged in. To make a call, press and release HEADSET. -
Page 35: Timer
Telephone operation Basic operation Timer 0:27 AM /2 When you are not on a call, the timer starts when you 57754 make or receive a call on either line. Calls placed on hold will not stop the timer. The screen displays the elapsed 00:30 time in minutes and seconds (up to 59:59) and then displays the hours and minutes up to 0 hours (09:59) -
Page 36: Redial
Telephone operation Basic operation Redial The last number dialed on this telephone (up to 24 digits) is stored in redial memory until another number is dialed. Handset To dial the same number again, lift the handset, listen for the dial tone, and press (AUTO) REDIAL. Speakerphone or headset To dial the same number again, press SPEAKER or HEADSET, then press (AUTO) REDIAL. -
Page 37: Auto Redial
Telephone operation Basic operation Auto redial The telephone can automatically redial the last outgoing number up to 0 times, until the other telephone rings or you cancel auto redial. It will activate the speakerphone to make auto redial calls. While the telephone is on hook, press (AUTO) REDIAL. It dials the number in redial memory using the primary line selected or automatic line selection if it is turned on. -
Page 38: Options While On Calls
Telephone operation Options while on calls Hold While on a call, press HOLD. The LINE light for the call will flash slowly while the call is on hold. You can replace the handset in the cradle without disconnecting the line and the speakerphone or headset is automatically disabled. -
Page 39: Mute
Telephone operation Options while on calls Mute Mute allows you to hear the other party, but the other party cannot hear you. To activate this feature, press and release MUTE. The MUTE light goes on. To return to the conversation, press and release MUTE again. -
Page 40: Low Battery Indicator
Telephone operation Options while on calls Conference calls Talk privately with one caller To disconnect one party from a conference call and keep the other on the line, press the LINE button of the call you want to continue. Low battery indicator The screen displays Batt when the battery needs to be replaced, or when no battery is installed. -
Page 41: One-Touch Operation (Speed Dial)
One-touch operation (speed dial) One-touch (speed dial) This telephone has 8 one-touch locations for storing telephone numbers. You can store up to 24 digits in each location. The first nine locations can be accessed by using only the one-touch keys. To access the remaining nine locations, press LOWER and then the one-touch key for the desired location. -
Page 42: Store A Number In One-Touch
One-touch operation (speed dial) One-touch (speed dial) Store a number in one-touch ONE TOUCH PROGRAM PROGRAM 234 - 567 WAIT LOWER MEMORY 234- 567 Has been stored Press ENTER to enter the feature menu. The screen displays ONE TOUCH. Press ENTER. The screen displays PROGRAM. Press ENTER. -
Page 43: Store A Pause In A One-Touch Entry
One-touch operation (speed dial) One-touch (speed dial) Store a pause in a one-touch entry You can add a pause while storing a dialing sequence which requires a pause during actual dialing. When entering a pause, press PAUSE. Each pause counts as one digit and appears on the screen as P. -
Page 44: Dial A One-Touch Number
One-touch operation (speed dial) One-touch (speed dial) Dial a one-touch number If the auto speaker is turned on, numbers will be dialed using the method selected in the Set preferred mode on page 2. If the preferred mode is Headset but no headset is connected, the number will be dialed using the speakerphone. -
Page 45: Edit A One-Touch Number
One-touch operation (speed dial) One-touch (speed dial) Edit a one-touch number PROGRAM 234 - 567 WAIT Erase a one-touch number To remove a number from one-touch, enter another NUMBER ERASED number in the same location. To clear a one-touch location and leave it empty, follow the directions in Store a number in one-touch on page 39, but do not enter a number. -
Page 46: Chain Dialing
One-touch operation (speed dial) One-touch (speed dial) Chain dialing If the number you want to store is too long, you can split the number and store it in two or more one-touch locations (both the upper and lower locations). To dial a number that is stored in both the upper and lower locations of a one-touch key: Press one of the LINE keys to select a line, then lift the handset or press SPEAKER or press HEADSET (if a... -
Page 47: Directory
Directory Directory operation This telephone can store up to 00 names and telephone numbers in the directory. Names can be up to 6 characters and numbers can have 24 digits. Because directory entries are stored in alphabetical order, you may wish to enter names with the last name first in order to maintain consistency with the information stored automatically through the caller ID function of this system. -
Page 48: Store A Name And Number In The Directory
Directory Directory operation Store a name and number in the directory DIRECTORY ADD ENTRY Enter name ENTER NUMBER Press DIR to begin working with the directory. Press until the screen displays ADD ENTRY. Press ENTER. The screen displays Enter name. Use the dial pad keys and the chart below to enter the letters, digits or symbols to be stored. -
Page 49: Store A Wait In A Directory Number
Directory Directory operation Store a name and number in the directory AARON 57754 SAVED Store a wait in a directory number You can include a 30-second wait in a number stored in the directory. When you reach the place in the dialing sequence where you wish to enter a wait, press the screen displays WAIT. -
Page 50: Review Directory Entries
Directory Directory operation Review directory entries No Entries FOR "J" Edit a directory entry Edit a name in the directory 57754 EDIT NAME AARON 57754 SAVED Press DIR to begin working with the directory. Press ENTER, then press directory entries in alphabetical order. —... - Page 51 Directory Directory operation Edit a directory entry Edit a number in the directory 23456789 EDIT NUMBER Find the directory entry to be changed by following the directions under Review directory entries on page 47. When the desired entry is displayed, press ENTER. The screen displays DIAL.
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Page 52: Dial A Number From The Directory
Directory Directory operation Dial a number from the directory 57754 DIAL Remove a name and number from the directory AARON 57754 REMOVED Press DIR. Press ENTER and Press ENTER. The screen displays DIAL. Press ENTER to dial the number on the screen. The call is dialed in the mode (speakerphone or headset) programmed (see Set preferred mode on page 2) using the primary line programmed (see Set the... -
Page 53: Caller Id
Caller ID Caller ID operation RING! Information about caller ID with call waiting 2:08 PM 2/26 SMITH, JOHN This product has a caller ID function with call waiting 555023 feature which works with service from your telephone service provider. Caller ID with call waiting lets you see the name and telephone number of the caller before answering the telephone, even while on another call. -
Page 54: How Caller Id Works
Caller ID Caller ID operation RING! How caller ID works 12:08 PM 12/26 If you subscribe to caller ID service provided by your SMITH, JOHN 5550123 telephone service provider, information about each caller will start to be displayed between the first and second ring. -
Page 55: Call Waiting
Caller ID Caller ID operation Call waiting If you subscribe to the caller ID with call waiting service and there is a call waiting call, the screen displays call information for the call: Message waiting and NEW CALL lights There is a NEW CALL light for each line. A NEW CALL light stays on when there is new or missed call information on that line. -
Page 56: Call History
Call history Call history operation Information about the last 99 incoming calls is stored in the call history. You can review the call history to find out who has called, return the call, or save the caller’s name and number into the one-touch keys or directory. When the call history is full, the earliest entry is deleted to make room for new incoming call information. -
Page 57: Review Records In Call History By Line
Call history Call history operation Review records in call history by line CALL HISTORY L 5 CLS 0 New L2 05 CLS 00 New ALL LINES Remove calls from call history Remove a specific call record from call history Remove all calls from call history CALL HISTORY L 5 CLS 0 New L2 05 CLS 00 New... -
Page 58: Dial A Number From Call History
Call history Call history operation Dial a number from call history When reviewing call history records, you can dial a displayed telephone number. If you have already entered the home and local area codes as mentioned on page 26, the telephone numbers shown in the Call history will already be displayed correctly. -
Page 59: Save A Call History Entry To The Directory
Call history Call history operation Save a call history entry to the directory 0:27 AM /2 JOHN SMITH 57754 COPY TO DIR JOHN SMITH 57754 added to DIR! Locate the desired call record to be saved (see Review records in call history on page 53). Press ENTER. -
Page 60: Save A Number From Call History In A One-Touch Location
Call history Call history operation Save a number from call history in a one-touch location 0:27 /2 JOHN SMITH 57754 COPY TO -TOUCH JOHN SMITH 57754 PRESS -TOUCH JOHN SMITH 57754 Display screen messages Added TO -TOUCH! DISPLAY: PRIVATE NAME PRIVATE # UNKNOWN NAME UNKNOWN #... -
Page 61: Appendix
Appendix Troubleshooting If you have difficulty with your telephone, please try the suggestions below. For Customer Service, visit our website at 1 (800) 222-3111. call • My telephone does not work • at all. • • • There is no dial tone. - Page 62 Appendix Troubleshooting • • Batt is displayed on screen. • • The telephone • does not ring • when there is an incoming call. • • • • • There is noise • or interference during a telephone conversation. Eliminate any background noise. Noise from a television, radio, or other appliances may cause the telephone to not dial out properly.
- Page 63 Appendix Troubleshooting My calls cut in • and out when I am using the telephone. • • • • • I hear other calls when using the telephone. Other electronic products can cause interference to your telephone. Try installing your telephone as far away as possible from the following electronic devices: wireless routers, radios, radio towers, pager towers, cellular telephones, digital telephones, room...
- Page 64 Appendix Troubleshooting • My caller ID features are not working properly. • • • The system • does not receive caller ID or the • system does not display caller • ID during call waiting. • • Difficulty storing numbers in memory.
- Page 65 Appendix Troubleshooting Speakerphone • does not work. Power Failure is • flashing. • Memory Error • CID del shown in display. I subscribe to a • nontraditional • telephone • service that uses my computer • to establish connections, and my telephone doesn’t work.
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Page 66: Important Product Information
Appendix Important product information This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock. Safety information •... -
Page 67: Especially About Corded Telephones
Appendix Important product information Especially about corded telephones • Electrical power: The telephone base must be connected to a working electrical outlet. The electrical outlet should not be controlled by a wall switch. Calls cannot be made from the handset if the telephone base is unplugged or switched off, or if the electrical power is interrupted. -
Page 68: Fcc And Acta Information
Appendix FCC and ACTA information If this equipment was approved for connection to the telephone network prior to July 23, 200, it complies with Part 68 of the Federal Communications Commission (FCC) rules. If the equipment was approved after that date, it complies with the Part 68 rules and with Technical Requirements for Connection of Equipment to the Telephone Network adopted by the Administrative Council for Terminal Attachments (ACTA). - Page 69 Appendix FCC and ACTA information 4. Rights of the telephone service provider If this equipment is causing harm to the telephone network, the telephone service provider may temporarily discontinue your telephone service. The telephone service provider is required to notify you before interrupting service.
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Page 70: Part 5 Of Fcc Rules
Appendix Part 15 of FCC rules Some telephone equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used properly, may cause interference to radio and television reception. This product has been tested and found to meet the standards for a class B digital device, as specified in Part 5 of the FCC rules. -
Page 71: Limited Warranty
Appendix Limited warranty The AT&T brand is used under license - any repair, replacement or warranty service, and all questions about this product should be directed to: In the United States of America, call www.telephones.att.com. 1. What does this limited warranty cover? The manufacturer of this AT&T-branded product warrants to the holder of a valid proof of purchase (“CONSUMER”... - Page 72 Appendix Limited warranty 4. What is not covered by this limited warranty? This limited warranty does not cover: • PRODUCT that has been subjected to misuse, accident, shipping or other physical damage, improper installation, abnormal operation or handling, neglect, inundation, fire, water, or other liquid intrusion; or •...
- Page 73 Appendix Limited warranty 6. What must you return with the PRODUCT to get warranty service? You must: a. Return the entire original package and contents including the PRODUCT to the service location along with a description of the malfunction or difficulty;...
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Page 74: Default Settings
Appendix Default settings FEATURE Speakerphone volume Handset volume Headset volume Ringer volume Auto speaker Primary line Automatic line selection Preferred mode Time and date Screen backlight Scroll rate COVM indicators Call history Repeat calls Caller ID/call waiting Language DEFAULT minimum minimum Line Speakerphone... -
Page 75: General Product Care
Appendix General product care To keep your telephone working and looking good, follow these guidelines: • Avoid putting it near heating appliances and devices which generate electrical noise (for example, motors or fluorescent lamps). • DO NOT expose it to direct sunlight or moisture. •... -
Page 76: Technical Specifications
Appendix Technical specifications Operating temperature: 32°F — 22°F (0°C — 50°C) Power adapter input: AC 20V 60Hz Power adapter output: AC 9V, 300mA Backup battery: Alkaline 9V Headset jack: 2.5mm, 32-50 ohm... -
Page 77: Index
Appendix Index Add entry, 39, 45 ALS ON/OFF, 20 Area codes, 26 Auto speaker, 9 Auto redial, 34 Automatic line selection, 20 Battery (optional), 3, 9, 37, 59, 73 Call history, 53 Call information, 57 Call record number, 53 Call waiting, 29, 52 Caller ID, 7 what is it, 7 how it works, 5... - Page 78 Appendix Index Scroll button, 23 Scroll rate, 23 Spare battery (optional), 9 Speakerphone, 30-3, 62 Speed dial, 38-42 Switch lines, 35 Telephone does not ring, 59 Telephone installation, 0 Telephone location, 8 Telephone operation, 7 Time and date, 22 Timer, 32 Troubleshooting, 58 Voicemail, 24 Volume, 5, 32, 7...
- Page 79 www.telephones.att.com © 2008-2010 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced American Telephones, San Antonio, TX 78219. Printed in China. Issue 14 AT&T 02/10.