Related Manuals for AT&T 962
Summary of Contents for AT&T 962
- Page 1 USER’S MANUAL Part 2 Caller ID Telephone 962 Please also read Part 1 — Important Product Information AT&T and the globe symbol are registered trademarks of AT&T Corp. licensed to Advanced American Telephones.
- Page 2 © 2000 Advanced American Telephones. All rights reserved. Printed in Mexico. 850002924 Issue 1AT&T 6/00...
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Page 3: Table Of Contents
Installation Before You Begin ...2 Battery Installation ...4 Wall Installation ...5 Table/Desk Installation ...6 Programming Options Telephone Operation Making and Answering a Call ...14 Automatic Line Selection...15 Volume...15 Redial...15 Hold ...15 Switching Between Lines During a Call...16 Mute ...16 Conference Calls ...16 Conference Call Options ...17 Flash ...17 Temporary Tone Dialing ...17... -
Page 4: Installation
BEFORE YOU BEGIN About Softkeys This telephone has been designed with your convenience in mind, offering you many features which you can access using the four “softkeys.” Softkeys By pressing the softkey next to the operation indicated on the display screen, you select that operation. -
Page 5: About Home Area Code And Local Area Codes
BEFORE YOU BEGIN About Home Area Code and Local Area Codes Always program your home area code, and, if you need them, up to four local area codes (see “Program Home Area Code” and “Program Local Area Code(s)” on pages 9 and 10). Programming these area codes will change how numbers are displayed in the Call History, and will allow for correct operation of the Display Dial feature. -
Page 6: Battery Installation
INSTALLATION Battery Installation NOTE: Line 2 will not work without AC power. Make sure the power cord is connected to the phone and plugged into an electrical outlet. Before using the telephone, you should install 4 AA batteries (not included). In case of a power failure, you will only be able to make or answer calls on Line 1. -
Page 7: Wall Installation
Wall Installation Remove the base. Place your thumbs in the two openings at the large end of the base. Push down with your thumbs, and lift the base up and away from the phone. Connect the bundled line cord(s) to the telephone. Leave the telephone line cord(s) bundled. -
Page 8: Table/Desk Installation
INSTALLATION • If you have two separate jacks, plug the free end of the cord with the blue plugs into the modular wall jack for Line 1. Plug the free end of the cord with the clear plugs into the modular wall jack for Line 2. - Page 9 Attach the base. Turn the base so the larger end is toward the top of the telephone. Reattach the base by inserting the tabs into the slots. Push down on the large end of the base to lock it into place. Connect the line cord(s) to the telephone.
- Page 10 INSTALLATION If you have a two-line jack… If you have two separate jacks… Adapter Power Cord Telephone Two-line Modular Adapter Telephone Line Cord with clear Power modular plugs Cord Telephone Modular Jack for Line 2 Telephone Line Cord with blue modular plugs Jack Modular Jack for...
- Page 11 Connect the power cord. CAUTION: Use only the power cord supplied with your system. If you need a replacement cord, call 1 800 222-3111. Fit the power cord behind the strain relief tab. Then plug the smaller end of the power cord into the jack labeled POWER at the back of the system.
- Page 12 INSTALLATION Use the softkey to select HOME (the screen displays Enter Area Code and ---), then use the keypad to enter your home area code. If you make a mistake, select ERASE and re-enter the correct digits. Use the softkey to select DONE.
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Page 13: Programming Options
PROGRAMMING OPTIONS See the following list of options which are programmable for this product: Select for phone PHONE options Select options area to change. Select for CALL ID Caller ID options Phone Options To change the Language, Area Code, Dial Mode, Primary Line, or Automatic Line Selection settings you made during installation, press O, then select PHONE and continue to select OK or DONE to reach the setting you want to change. - Page 14 PROGRAMMING OPTIONS Caller ID Options You can customize how the Caller ID features of this phone work. Select DONE or select OK until the screen displays the option you want to customize. Options are described below in the order they appear in the phone’s menu.
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Page 15: Telephone Operation
TELEPHONE OPERATION Access telephone subscriber services such as Call Waiting Access product options Directory card Conference both lines at once Redial the last call made Temporarily switch to tone service Mute the handset or speakerphone microphone Put a call on hold Indicates Line 1 in use (red steady) and Line 1 on hold (red flashing) for Line 1. -
Page 16: Making And Answering A Call
TELEPHONE OPERATION Making and Answering a Call The green LINE light flashes for a line that is ringing. The green LINE light is on steady for the line that will be selected when the handset is lifted or S is pressed. The red LINE light is on steady for a line that is in use and flashes slowly for a line that is on hold. -
Page 17: Automatic Line Selection
TELEPHONE OPERATION Automatic Line Selection Automatic Line Selection is preset to be active. This means the system is preset to select a line for you when you lift the handset or press S. The system will automatically select a ringing line before an idle line, and an idle line before the primary line. -
Page 18: Switching Between Lines During A Call
TELEPHONE OPERATION Switching Between Lines During a Call During a call on one line, you can make or answer a call on the other line by pressing H. You can use the H and Line buttons to switch back and forth between calls as often as necessary. For example: With Automatic Line Selection on, while you are using Line 1, Line 2 rings. -
Page 19: Conference Call Options
TELEPHONE OPERATION Conference Call Options To place a conference call on Hold: Press H to hold both lines. Both red LINE lights will flash. Press C to release hold and continue your conference call. To talk privately with one caller: Press H. -
Page 20: Telephone Memory
TELEPHONE MEMORY Softkeys— program system features Memory Location button White Memory Locations Redial the last number dialed in memory Softkeys— program system features Gray Memory Locations Store numbers in telephone memory... -
Page 21: Storing Numbers In Memory
This telephone has nine white dial locations (white spaces on the directory card) and nine gray dial locations (gray spaces on the directory card). Each location can store up to 24 digits. Numbers stored will not be lost even in the event of a power failure, and even if you have not installed batteries. -
Page 22: Storing Numbers From Call History In Memory
TELEPHONE MEMORY Storing Numbers from Call History in Memory While reviewing Caller ID information, you can store information from Caller ID call history in telephone memory. Use + or - to scroll through the call history. Press O to see choices of how the number can be dialed. For example, The flashing number is the currently selected format. -
Page 23: Caller Id Operation
Blinks when there is a new message(s) waiting in voice mail service, lights steady when unreviewed call is received Softkeys access Call Waiting Deluxe features Drops current call in a call waiting situation Access custom calling features NOTE: You must subscribe to Caller ID and Call Waiting service with your local telephone company for this system to work. -
Page 24: About Caller Identification
CALLER ID OPERATION About Caller Identification (Caller ID) This unit keeps a record of the names and numbers of the last 99 calls, whether you answer the phone or not. For each call that comes in, the screen displays the following information between the first and second rings: •... -
Page 25: Message Waiting And New Call Lights
Softkeys access Call Waiting Deluxe features Message Waiting and NEW CALL Lights There is a NEW CALL light for each line at the top of the set. The NEW CALL light will stay on steadily when you have new calls in the call log. The light will turn off after you have reviewed all new calls. -
Page 26: Call Screening
CALLER ID OPERATION Call Screening You can see who’s calling before you answer the phone. The screen displays the name and number of your caller, if the information is available. If both lines have calls, the top two lines of the screen display information about Line 1, and the bottom two lines on the screen display information about Line 2. -
Page 27: Repeat Calls
Repeat Calls You can choose whether you want repeat calls listed separately, or each repeat call combined with the original call (for unreviewed calls only). Combined calls include the repeat count, the time/date reflects the most recent call, and the call history is reordered (if necessary). Press O, then select CALL ID and press OK until you reach the Repeat Calls screen. -
Page 28: Display Dial Options
CALLER ID OPERATION Display Dial Options You can change how the call history is set up for review. Use this feature if you want to check and/or change the way a number in call history is dialed. Press + or - to locate the number you want to call. Press d to make the call —... -
Page 29: Using Call Waiting Deluxe Options
Using Call Waiting Deluxe Options To access the Call Waiting Deluxe options menu, press O. Select LINE 1 or LINE 2. The Screen prompts Which options do you use?, then prompts, in order, HOLD?, ANNOUNCE?, CONFERENCE?, FORWARD?. Select YES if you subscribe to the displayed feature; select NO if you do not. -
Page 30: Conference Call Waiting Call
CALLER ID OPERATION Conference Call Waiting Call To use this service, you must subscribe to it as explained in “About Call Waiting Deluxe” in BEFORE YOU BEGIN. While on a call, you can use the Call Waiting Deluxe Conference feature to conference in a Call Waiting call. -
Page 31: Call Forward
Call Forward Call Forward allows you to forward an incoming call from your home telephone to a different location. This feature requires Call Forwarding, a service available through your local telephone company. This service may be called by different names by different local telephone service providers. There is a fee for this service and they may not be available in all areas. -
Page 32: In Case Of Difficulty
IN CASE OF DIFFICULTY If you have difficulty operating this phone, try the suggestions below. For Customer Service, visit our website at www.telephones.att.com or call 1 800 222–3111. Please retain your receipt as your proof of purchase. No Dial Tone •... -
Page 33: Problems With Line Status Lights
Problems with Line Status Lights Make sure all plugs are connected properly. Inspect the line cord connections at the modular jack and at the telephone. Also inspect the coiled handset cord connections at both ends. NEW CALL Light Stays On Make sure you have reviewed the entire call history.