Sales-Related Issues; Information On Product Training; Questions About Billing - Motorola 326X V.34 User Manual

Sales-Related Issues

Information on Product Training

Questions about Billing

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Motorola ISG Customer Information (continued)
For service, if your unit is under warranty and/or you have a service contract:
Call (800) 544-0062 for assistance. When you call, please have the following infor-
mation ready :
Item
Model number
Serial number
Error message/
Problem Description
Software revision
Option Settings
Site ID
Application type
Connected hardware
If you do not have a service contract, and your unit is no longer under warranty:
You can purchase a service contract or arrange for Time and Material services by
calling (800) 544-0062 for assistance.
Please call your local Motorola ISG sales office, authorized distributor, or the Sales
Assistance Center at (800) 487-1456. For a listing of our Sales Offices, visit our Web
site at: http://www.mot.com/MIMS/ISG/.
For information on classroom training, customized on-site training, or to order
self-study training materials, call the Sales Assistance Center at (800) 487-1456.
If you have a question regarding billing, call (800) 446-0144 and select option 2.
Location or Description
Front of unit. 3260, 3261, 3262, 3263, 3265, 3266, 3267, 3268.
(For synchronous data compression models, specify SDC.)
Bottom of standalone unit; edge of card unit.
LCD Display.
LCD Display: from [Modulation Mode] 9600 T/D? press
display the operating status. (Example: DTE 19.2 RELIABL.)
Press until Display Modem ID displays.
Press . SWPart=x displays.
The rightmost two digits show the revision level.
Up-to-date configuration worksheet (see the 326X Series Modem
Reference Guide).
Assigned to the customer site by Motorola at first service call.
Customer should store the ID, once assigned.
Leased line with or without dial restoral or dial. Also specify the
data transfer protocol: asynchronous, direct-synchronous, or
synchronous data compression (SDC) mode.
DTE type(s): asynchronous or synchronous terminal or PC.
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