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Motorola SURFboard SB6121 User Manual

Surfboard sb6121 docsis 3.0 cable modem.
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User Guide
SURFboard® SB6121
DOCSIS® 3.0 Cable Modem

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   Summary of Contents for Motorola SURFboard SB6121

  • Page 1

    User Guide SURFboard® SB6121 DOCSIS® 3.0 Cable Modem...

  • Page 2

    MOTOROLA, SURFboard, and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC, and are used by ARRIS under license. All other product or service names are the property of their respective owners.

  • Page 3: Safety And Regulatory Information

    Safety and Regulatory Information Safety and Regulatory Information IMPORTANT SAFETY INSTRUCTIONS Read This Before You Begin — When using your equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following: •...

  • Page 4

    Safety and Regulatory Information • Upon completion of any service or repairs to this device, ask the service technician to perform safety checks to determine that the device is in safe operating condition. • Do not open the device. Do not perform any servicing other than that contained in the installation and troubleshooting instructions. Refer all servicing to qualified service personnel.

  • Page 5: Table Of Contents

    Contents Contents Safety and Regulatory Information ....................... i Tables ................................iv Figures ................................. iv Getting Started ............................. 1 Inside the Box ..............................1 Additional Items You May Need ........................2 System Requirements ............................2 Contact Information ............................2 Product Overview............................3 Front Panel ..............................

  • Page 6: Table Of Contents

    Tables Tables Table 1 – SB6121 Package Contents ......................... 1 Table 2 – SB6121 Front Panel LED Icons ......................3 Table 3 – SB6121 Rear Panel Ports & Connectors ....................4 Table 4 – SB6121 Web Manager Screen Options ..................... 11 Table 5 –...

  • Page 7: Getting Started, Inside The Box, Table 1 – Sb6121 Package Contents

    Getting Started Getting Started The SURFboard® SB6121 DOCSIS® 3.0 Cable Modem provides high-speed access to the Internet and other online services on your home network. You can use your SB6121 to directly connect a computer to your home or small business LAN through an Ethernet connection. This guide provides a product overview and instructions for installing and configuring your SB6121 Cable Modem to get it up and running on your home network.

  • Page 8: Additional Items You May Need, System Requirements, Contact Information

    Note: Microsoft no longer supports Windows XP. The SB6121 should still function without any problems. ο Mac® 10.4 or higher ο UNIX® ο Linux® Contact Information For technical support and additional ARRIS-Motorola product information: • Visit the ARRIS Support website: www.arrisi.com/consumer • Call ARRIS Technical Support: 1-877-466-8646...

  • Page 9: Product Overview, Front Panel View, Table 2 – Sb6121 Front Panel Led Icons

    Product Overview Product Overview Front Panel Figure 1 – SB6121 Front View Table 2 – SB6121 Front Panel LED Icons LED Icon Flashing On (Solid) Not applicable — icon does not Green: Power is properly connected flash Scanning for a downstream Green: Non-bonded downstream channel is connected (receive) channel connection Blue*: High-speed Internet connection with bonded...

  • Page 10: Rear Panel, Modem Label, Table 3 – Sb6121 Rear Panel Ports & Connectors

    Product Overview Rear Panel Figure 2 – SB6121 Rear View Table 3 – SB6121 Rear Panel Ports & Connectors Port Name Description Ethernet port for an RJ-45 cable connection A green LED indicates a data connection is made Coaxial cable connector +12VDC Power connector Note: Only use the power supply provided with the cable modem.

  • Page 11: Connecting The Modem, Connect The Cable Modem To Your Computer

    Connecting the Modem Connecting the Modem This product is for indoor use only. Do not route the Ethernet cable(s) outside of the building. Exposure of the cables to lightning could create a safety hazard and damage the product. Connect the Cable Modem to Your Computer Before installing the cable modem: •...

  • Page 12: Test The Cable Modem Connection, Set Up An Internet Connection, Wall Mounting The Modem

    Connecting the Modem Test the Cable Modem Connection Although your computer may already be configured to automatically access the Internet, you should still perform the following cable modem connectivity test to verify that your devices were connected properly: 1. Power ON your computer and then log in. 2.

  • Page 13: Figure 4 – Wall Mount-screw Head Dimensions

    Connecting the Modem • Decide if you are mounting the SB6121 horizontally or vertically on the wall. • Gather the following items: ο Wall-mounting template or ruler/measuring tape ο Applicable screwdriver: Phillips or flathead ο Two M3.5 (#6) screws with a flat underside and maximum screw head diameter of 9.0 mm to mount the SB6121.

  • Page 14

    Connecting the Modem 2. Select an appropriate depth and diameter to drill the holes to a depth of at least 1½ inches (3.8 cm). Note: There must be .10 inch (2.5 mm) between the wall and underside of the screw head (see Figure 4).

  • Page 15: Wall Mounting Template, Figure 5 – Sb6121 Wall Mounting Template

    Connecting the Modem Wall Mounting Template Figure 5 – SB6121 Wall Mounting Template SURFboard® SB6121 • DOCSIS® 3.0 Cable Modem • User Guide 365-095-25896-x.1...

  • Page 16: Monitoring Your Cable Modem And Connected Network, Start The Cable Modem Web Manager

    Monitoring Your Cable Modem and Connected Network Monitoring Your Cable Modem and Connected Network Use the SB6121 Web Manager to view and monitor the configuration settings and operational status of your SB6121. You may be able to change some network configuration settings. Note: You may notice that some of the SB6121 Web Manager configuration settings may be blocked and cannot be modified.

  • Page 17: Cable Modem Web Manager Screen Options, Table 4 – Sb6121 Web Manager Screen Options

    Monitoring Your Cable Modem and Connected Network Cable Modem Web Manager Screen Options The SB6121 menu tabs are displayed along the top of the SB6121 Web Manager screen. To display a specific screen, click on the appropriate tab. Figure 7 – SB6121 Web Manager Menu Tabs The SB6121 menu links are displayed along the bottom of the SB6121 Web Manager screen.

  • Page 18: Get Help, View The Cable Modem Status, Figure 9 – Sb6121 Help Overview Screen

    Monitoring Your Cable Modem and Connected Network Get Help The Help feature provides a brief description for the SB6121 Web Manager screens. • Click the Help menu tab or link on the SB6121 Web Manager screen to open the SB6121 Help Overview screen.

  • Page 19: View The Cable Modem Product Information, Figure 10 – Sb6121 Status Screen

    Monitoring Your Cable Modem and Connected Network Figure 10 – SB6121 Status Screen View the Cable Modem Product Information The SB6121 Addresses screen displays the cable modem serial number and network connection information between your cable modem and computer. To open the Addresses screen: 1.

  • Page 20: View The Event Log, Figure 12 – Sb6121 Logs Screen

    Monitoring Your Cable Modem and Connected Network View the Event Log The SB6121 generates a running log of the time and events or activities that it detects during operation. Note: This information may be useful to help diagnose and correct any problems that may occur with your cable modem.

  • Page 21: View The Cable Modem Configuration, Reset The Factory Default Modem Settings

    Monitoring Your Cable Modem and Connected Network View the Cable Modem Configuration The SB6121 Modem Configuration screen displays the downstream and upstream connection to the network. When the SB6121 successfully connects to the network, it stores the connection frequency to automatically connect whenever you have to log back onto the SB6121. To open the Configuration screen: •...

  • Page 22: Figure 14 – Sb6121 Configuration Screen-reset All Defaults

    Monitoring Your Cable Modem and Connected Network Figure 14 – SB6121 Configuration Screen-Reset All Defaults 2. Click Reset All Defaults. Figure 15 – Restore Factory Defaults Dialog Box 3. Click OK. The SB6121 Web Manager will automatically open when the Reset All Defaults process is complete.

  • Page 23: Reboot Your Cable Modem, Exit The Sb6121 Web Manager

    Monitoring Your Cable Modem and Connected Network Reboot Your Cable Modem To reboot the SB6121: 1. Click the Configuration menu tab or menu link on the SB6121 Web Manager Menu. The Configuration screen displays. Figure 16 – SB6121 Configuration Screen-Restart Cable Modem 2.

  • Page 24: Troubleshooting Tips, Solutions, Table 5 – Troubleshooting Solutions

    Troubleshooting Tips Troubleshooting Tips If the solutions listed here do not solve your problem, contact your service provider. You may have to reset the SB6121 modem configuration to its original factory settings if the cable modem is not functioning properly. Your service provider may ask for the status of the icon lights as described in Front Panel Icons and Error...

  • Page 25: Front Panel Icons And Error Conditions, Table 6 – Front Panel Icons And Error Conditions

    Troubleshooting Tips Front Panel Icons and Error Conditions The SB6121 front panel icons provide status information for the following error conditions: Table 6 – Front Panel Icons and Error Conditions Icon Status If, During Startup: If, During Normal Operation SB6121 is not properly plugged SB6121 is unplugged into the electrical outlet FLASHING...

  • Page 26: Warranty Information

    Warranty Information Warranty Information SURFboard Cable Modem-SB6121 ARRIS Enterprises, Inc. (“ARRIS”) Retail Purchasers (SURFboard). If you purchased this Product directly from ARRIS or from an authorized ARRIS retail reseller, ARRIS warrants to you, the original end user customer, that (A) the Product, excluding Software, will be free from defects in materials and workmanship under normal use, and (B) with respect to Software, (i) the media on which the Software is provided will be free from defects in material and workmanship under normal use, and (ii) the Software will perform substantially as described in its...

  • Page 27

    Warranty Information What additional provisions should I be aware of? Because it is impossible for ARRIS to know the purposes for which you acquired this Product or the uses to which you will put this Product, you assume full responsibility for the selection of the Product for its installation and use. While every reasonable effort has been made to insure that you will receive a Product that you can use and enjoy, ARRIS does not warrant that the functions of the Product will meet your requirements or that the operation of the Product will be uninterrupted or error-free.

  • Page 28

    ARRIS Enterprises, Inc. 3871 Lakefield Drive, Suwanee, GA 30024 www.arrisi.com 365-095-25896 x.1 05/14...

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