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Before You Call
Solutions to Common Problems
Before you call for service, review the following list. It may save you time and expense. Possible solutions are provided with the
problem listed:
Problem
Poor baking results
Entire appliance does not operate.
Oven light does not work.
Flames inside oven or smoking from
oven vent.
Self clean does not work.
Oven racks do not slide easily.
Glide Rack does not slide smoothly
Surface burner flame is too high.
•
Many factors effect baking results. Use proper oven rack position. Center food in the
oven and space pans to allow air to circulate. Bakeware may be too lightweight or
warped. Use heavier quality bakeware so foods being prepared may bake more evenly.
Preheat oven to the set temperature before placing food in the oven. Try adjusting the
recipe's recommended temperature or baking time. See
ture"
on
page 31
if you feel the oven is too hot or cold.
•
Make sure power cord is plugged properly into outlet.
•
Be sure regulator gas valve is turned to ON. See installation instructions.
•
The time of day is not set. The oven clock must first be set in order to operate the oven.
•
Be sure oven controls are set properly. See
instructions for the desired cooking function in this manual.
•
Service wiring is not complete. For assistance call 1-844-553-6667 in the U.S.A. and 1-
800-469-4663 in Canada (see back cover).
•
Power outage. Check house lights to be sure. Call your local electric company.
•
Short in cord/plug. Contact your dealer, installing agent, or authorized servicer to
replace cord/plug.
•
House fuse has blown or circuit breaker has tripped immediately following installation.
House fuse may not be fully engaged. Check fuse and screw or engage circuit breaker
securely. Call your local electric company for service outage information. For assistance
call 1-844-553-6667 in the U.S.A. and 1-800-469-4663 in Canada (see back cover).
•
Be sure the oven light is secure in the socket. See
Door"
on
page
38.
•
Excessive spills in oven. Grease or food spilled onto oven bottom or oven cavity. Wipe up
excessive spills before starting oven. If flames or excessive smoke are present when using
broil, see
"Setting Broil"
•
Oven control not set properly. Make sure the oven door is closed. Make sure you have
removed the oven racks and the oven rack supports from the oven. Review
page
32.
•
This appliance comes with lubricated porcelain oven racks, which can remain in the oven
during the self-clean cycle. Do not clean this vegetable oil lubrication off the racks. It is
important that the sides of the oven racks always have a light coating of vegetable oil.
To maintain optimal rack performance, re-apply a thin layer of vegetable oil to the sides
of the rack after every self-clean cycle or when the rack becomes difficult to slide.
•
Glide Rack needs lubrication. For instructions on how to care for your Glide Rack, see
"Caring for Your Porcelain Enameled Glide Rack"
•
Surface control knob is set too high. Adjust to lower flame setting. Burner caps are not
seated properly. Check that all surface burner caps are level and seated correctly on
surface burner heads. See
•
Incorrect L.P. conversion. Refer to L.P. conversion kit instructions to correct.
40
Solution
"Setting The Clock"
"Removing and Replacing the Oven
on
page
22.
on
"Cleaning Surface Burner Heads"
"Adjusting the Oven Tempera-
on
page 18
and review
"Clean"
page
37.
on
page
36.
on
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