Solutions To Common Problems - Kenmore 970C4250 Use & Care Manual

Before You Call

Solutions to Common Problems

Before you call for service, review the following list. It may save you time and expense. Possible solutions are provided with the
problem listed:
Problem
Poor baking results •
•
Appliance is not level. •
•
Can't move appliance •
easily.
Carpet interferes with •
appliance.
Entire appliance does •
not operate.
•
•
Oven portion of •
appliance does not
operate.
•
Induction cooking •
zones do not glow
when heating.
Surface element is too •
hot or not hot enough.
•
•
•
Oven light does not •
work.
Convection fan does •
not rotate.
Many factors affect baking results. Make sure the proper oven rack position is used. Center food in the
oven and space pans to allow air to circulate. Allow the oven to preheat to the set temperature before
placing food in the oven. Try adjusting the recipe's recommended temperature or baking time. If you feel
the oven is too hot or cool, see
If your oven is cooking poorly, perform the following check: Press Broil. Then press START. Place your
hand near the handle on the oven door. Between the door and the control panel, you should feel a rush
of air on your hand. If so, your unit is functioning properly and you have had a power failure in your
home. If no air rush happens, call a service technician to replace your cooling fan.
Be sure floor is level, strong, and stable enough to adequately support range. If floor is sagging or
sloping, contact a carpenter to correct the situation.
Poor installation. Place oven rack in center of oven. Place a level on the oven rack. Adjust leveling legs at
base of appliance until the rack is level. Kitchen cabinet alignment may make range appear not level. Be
sure cabinets are square and have sufficient room for appliance clearance.
Appliance must be accessible for service Cabinets not square or are built in too tightly. Contact builder
or installer to make appliance accessible.
Provide sufficient space so appliance can be lifted over carpet.
Make sure power cord is plugged properly into outlet.
Electrical power outage. Check house lights to be sure. Call your local electric company for service
outage information.
Service wiring is not complete. Call 1-800-4-MY-HOME® for assistance (See back cover).
The time of day is not set. The time of day must first be set in order to operate the oven. See
Clock" on page 20.
Be sure the oven controls are set properly for the desired function. See the
page 19 and review instructions for the desired cooking function.
The induction cooking zones do not glow even when they are hot. Induction cooking uses electromagnetic
energy to induce heat directly to the cookware.
Incorrect induction cooktop power level setting. Adjust power level setting higher or lower as needed.
Be sure the correct surface control is activated for the cooking zone.
Be sure to use the correct cookware material type for induction cooking. Use cookware specifically iden-
tified by the manufacturer to use for induction cooking. If you're not sure, use a magnet to test whether
the cookware type will work. If a magnet sticks to the bottom of the cookware, the material type is
correct for induction cooking.
Be sure to read about pan-sensing in the Induction Cooking section in the checklist provided.
Be sure the oven light is secure in the socket. Also see
Oven door is open. Convection fan will turn off if oven door is opened when Convection is active. Close
oven door.
Solution
"Adjusting Oven Temperatures"
"Replacing Oven Lights"
42
on page 33.
"Oven Controls"
on page 39.
"Setting
starting on